GM Financial Reviews | Glassdoor

GM Financial Reviews

Updated April 22, 2019
249 reviews

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2.9
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Daniel E. Berce
123 Ratings

Employee Reviews

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Pros
  • "Work-life balance is not only dependent on individual Managers but is encouraged institutionally" (in 34 reviews)

  • "Location is nice, people are great" (in 16 reviews)

Cons
  • "Very little room for advancement unless you have been with the company for several years" (in 13 reviews)

  • "The schedule offers no work/life balance" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Customer Service Representative I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Chandler, AZ
    Current Employee - Customer Service Representative I in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GM Financial full-time (Less than a year)

    Pros

    Great work environment, tons of events, lots of volunteer work to help the community, great AVP’s who totally support your journey in this company. Great Team Leaders who really care about your growth and movement in the company. Benefits and pay are great as well!

    Cons

    I have been there for 5 months and I honestly don’t have any cons at this time. I truly support and love the company I work for. They support me in all I do.

    Advice to Management

    Keep doing great things!


  2. "Pretty good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Arlington, TX
    Current Employee - Bilingual Customer Service Representative in Arlington, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GM Financial (Less than a year)

    Pros

    Management listens
    Good environment
    Company wants you to be involved

    Cons

    Don’t have any cons yet

  3. "Standard Job nothing special but nothing bad either."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Chandler, AZ
    Former Employee - Customer Service in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GM Financial full-time (Less than a year)

    Pros

    upbeat environmental. Plenty of potential to move up. Colorful fun break areas.

    Cons

    No overtime. Terrible bonuses in customer service ok bonuses in collections.


  4. Helpful (4)

    "Good but IT Dept moving in the wrong direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Specialist in Arlington, TX
    Former Employee - IT Specialist in Arlington, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GM Financial full-time (More than 5 years)

    Pros

    Good culture, regular events, travel opportunities if in the right role, decent time off, good healthcare package.

    Cons

    GMF's IT Dept has been taking a downward trend over the last couple years - people are moving into management and VP roles without any experience and all promotions appear to be based on a who you know basis. Cybersecurity dept is probably more AVP's than actual team members.

    Severely underpaid for years of experience, which I can only assume is because of the office location in DFW.

    Advice to Management

    You're already losing people to companies that pay the market rate for IT roles, start paying market rate and people will stay.

    Stop moving people into management roles who can't fight their way out of a wet paper bag let alone manage a budget.


  5. "Credit Analyst"

    StarStarStarStarStar
    Former Employee - Credit Analyst in Alpharetta, GA
    Former Employee - Credit Analyst in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GM Financial full-time (More than a year)

    Pros

    The pay was good as were the benefits

    Cons

    Had to work every other weekend and late night shifts. Had to deal with dealership finance people who were rude and ungrateful. The auto industry sucks


  6. "I learned a lot during my 2 yrs here and am greatful for my experience."

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Chandler, AZ
    Former Employee - Customer Service Representative in Chandler, AZ

    I worked at GM Financial full-time (More than a year)

    Pros

    Great culture overall, accessible and supportive management.

    Cons

    It started to feel kind of clique-y, like high school. Often, whenever a policy or practice would change it would take too long (several weeks) for everyone to get on the same page - it can be extremely frustrating when, during high-stress situations, you are told by various managers, team leaders, and AVPs multiple ‘best practice’ ways of accomplishing the same goal.

    Advice to Management

    Stop playing favorites and expect and demand the same level of respect, honesty, integrity, and performance indicators instead of focusing on


  7. "Great Company - Pay is lower than average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Arlington, TX
    Former Employee - Systems Analyst in Arlington, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GM Financial full-time (Less than a year)

    Pros

    Laid back environment
    Relaxed Dress Code
    Plenty of team building events
    Easy interview

    Cons

    Not much room for advancement
    Pay lower than average for position

    Advice to Management

    Pay at least the national average for tech positions

  8. "They can do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Funding Specialist in Arlington, TX
    Former Employee - Funding Specialist in Arlington, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at GM Financial full-time (More than a year)

    Pros

    Good benefits
    They believe in volunteering.

    Cons

    Good old boys club. You have to know someone to be promoted. It's Not based off your hard work. The environment feels racist and not fair.

    Advice to Management

    Treat everyone equal and fairly.

    GM Financial Response

    Apr 23, 2019 – Social media manager

    We would like to hear more about your experience working at GM Financial. We take all allegations of unequal treatment very seriously. Please reach out to me personally so that we can explore the... More


  9. Helpful (2)

    "Cybersecurity professionals, run away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cybersecurity in Dallas, TX
    Former Employee - Cybersecurity in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GM Financial full-time (More than a year)

    Pros

    You’ll be the most knowledgeable person on the team
    No real work to perform
    Work performed is meaningless and does not tie to business goals

    Cons

    Cybersecurity program is 5-10 years behind and is extremely siloed from IT
    Majority of management is not qualified for their position
    Plethora of silos and political battles
    No training provided
    Work with low level talent
    All of the talented employees leave

    Advice to Management

    Time to have a large reorganization and get rid of ineffective management. Reform the Cybersecurity department and hire true professionals in management, not consultants/sales people.


  10. Helpful (4)

    "Business development analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Irving, TX
    Former Employee - Business Development in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GM Financial full-time (More than a year)

    Pros

    Co-workers
    Good name in resume for next job

    Cons

    Management
    Sales team
    Constant disfunction

    Advice to Management

    Work with your team to establish some rules and stop working behind their back with the sales team.
    Business development analyst

    If you enjoy being underpaid in an hourly position, working with two incompetent managers, and constantly getting thrown under the bus by management, sales team, CAM, and underwriting this is the job for you. Your managers are constantly working directly with the sales team behind your back to undermine your work which will eventually blow up in your face during your weekly round table meetings. And guess who gets to take the blame during those meetings, you’ve guessed it, not your managers. You have two direct managers in office but in reality you work for your sales team. They constantly hound you for quick turn arounds and adhere to no ones schedule but their own. Your actual managers will do nothing to support you or reign the sales team in. If you enjoy being a paper pusher and working for a team of 15-20 fairly incompetent sales people who have just graduated from their months long GM training as well as pushy sales leaders this is the job for you. Try to get into underwriting or commercial account management. Business development is the laughing stock of GM financial commercial lending.