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GM Financial Reviews

Updated February 15, 2018
186 reviews

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3.4
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Daniel E. Berce
103 Ratings

186 Employee Reviews

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Pros
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  1. Helpful (1)

    "Fantastic Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in Fort Worth, TX
    Current Employee - Risk Analyst in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GM Financial full-time (More than a year)

    Pros

    Culture, Flexible Hours, Steady Workload, Respect, Great Benefits, Lots of PTO, Fun Atmosphere, Welcoming Upper Management, Opportunity to Move Up, Coding Freedom

    Cons

    Meeting Happy at Times, Not Fond of Remote Work, Tight Deadlines for Some Teams, Breakroom is Open and Can Get Loud


  2. "Great time at GM Financial's Summer Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern Credit Analyst in Alpharetta, GA
    Former Employee - Intern Credit Analyst in Alpharetta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GM Financial full-time (Less than a year)

    Pros

    - Mentored summer program
    - Tons of responsibility - even as an intern I was offered different projects to manage
    - Paid travel time
    - Weekly performance assessment. With these informal conversations with your manager, you'll always see where there's room for improvement

    Cons

    - Punching clock can get tiring

    Advice to Management

    I felt welcome and assisted throughout the summer. Keep doing what you are doing!

  3. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Agent in Arlington, TX
    Former Employee - Leasing Agent in Arlington, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GM Financial full-time (More than a year)

    Pros

    The health insurance benefits are very good. I was impressed that they offer pet insurance. Cafeteria is very nice and they have a good variety of meals. Co-workers are very courteous and helpful, for the most part.

    Cons

    Bonuses, when we get them, are nice. Sometimes the bar is raised too high and management does not take into account network problems that can affect production and thus impact the bonuses.
    If you want to switch to first shift, it is a very long wait and if you have negative marks on your record it's even longer.
    Team members in some departments are uncooperative and either refuse to assist co-workers or cop an attitude when you point out procedures to them.

    Advice to Management

    Expedite implementation of long-awaited system upgrades so employees can better serve customers and reach goals. Current system is extremely outdated. Make sure team leads are enforcing policies, i.e. no cell phone usage in work area, for all employees and not turning a blind eye to their favorites and punishing others. When a person is promoted to a management position from one department to another, they need to make more of an effort to get that person trained immediately so they can better assist their subordinates.


  4. "Sr. Credit Analyst ll"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Credit Analyst Ll in Orlando, FL
    Current Employee - Senior Credit Analyst Ll in Orlando, FL
    Recommends
    Positive Outlook

    I have been working at GM Financial full-time (More than 3 years)

    Pros

    Great culture and work enviroment

    Cons

    Not a great health insurance

    Advice to Management

    Keep up the great work


  5. "Risk management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in Fort Worth, TX
    Current Employee - Risk Analyst in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GM Financial full-time (More than a year)

    Pros

    Good culture. Fun activities on a regular basis.

    Cons

    Bureaucratic. Senior leadership not visible even with open door policy

    Advice to Management

    Cut bureaucracy.


  6. Helpful (2)

    "Senior Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Naperville, IL
    Former Employee - Anonymous Employee in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GM Financial full-time (More than a year)

    Pros

    Slow moving work flow is enjoyed by some employees.

    Cons

    Cut throat, tough for women to advance, nepotism, favoritism, pits employees against each other by creating a tense work environment where people are measured against each other based on very flawed and narrow sighted metrics. Hiring process consists of a bait and switch where employees are made to think they are being hired for their talent and experience. Once on board it is made very clear to know your place, not to ask questions as it makes others with positions they aren't qualified for feel threatened and to stick to a very simplistic format that is much more suited for a recent high school graduate.

    Advice to Management

    I would think an outside company would need to handle things and clean house.


  7. "Good First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Chandler, AZ
    Current Employee - Customer Service Associate in Chandler, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GM Financial full-time (More than a year)

    Pros

    Great Flexibility, Lots of great people

    Cons

    Senior Management is not very communcative, Role can be mentally taxing

    Advice to Management

    Communicate policies and procedures more effectively across team members

  8. Helpful (2)

    "Management needs help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chandler, AZ
    Former Employee - Anonymous Employee in Chandler, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at GM Financial full-time (More than 3 years)

    Pros

    Great work environment benefit and pto

    Cons

    No room for growth unless you move out of town or kiss up to the right people.pay isnt worth the work.

    Advice to Management

    Promote the people that deserve it not that you like. Promotion should be more based on performance.


  9. Helpful (4)

    "Stay away from GM Financial; Worst Company Ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GM Financial full-time (More than a year)

    Pros

    There are very few. Downtown Detroit is very much “in” nowadays and you get free parking. Also, there are some amazing and talented people working there.

    Highly recommended for people who enjoy being bullied to a point when they start questioning their own self-worth.

    Cons

    By far, this has been the worst company I have ever worked for.

    The name GM Financial indicates the company is global and sophisticated but behind the GM façade is a very small-minded, petty, bullying-type mentality which you start experiencing from the 1st day.

    The management overall is very poor. Upper management are racists, homophobes and misogynists. The culture of fear instilled in GMF is almost unreal and HR are not only supporters but sometimes the instigators.

    The open door policy applies only if you have something nice to say, praise the leadership or tell them what they want to hear (being a snitch and a brownnoser is very well perceived and rewarded). If you speak up when you see something is not right, or you question a leader´s opinion (or god forbid, their decision), they will retaliate, guaranteed.

    Micromanagement is part of their DNA; if you do a great job, your boss will likely take the credit but if you make a mistake, you are blamed for everything and you become a scapegoat. If you try to defend yourself, you will be intimidated until you admit your fault.

    Communication is also a major problem, there is a lot of gossiping, employees finding out about decisions through the grapevine, departments and their leaders don’t talk to each other. There is a big power struggle at the top; upper management visibility don’t like each other, they compete (and play dirty!) and manipulate their teams against each other any chance they get.

    There is almost no training provided by the company unless you find it yourself and even then you have to almost beg for GMF to pay for it.
    The benefits are very mediocre and you cannot work from home even if you have an emergency.
    All of this leads to very high turnover (employees either quitting or getting fired) so people fear for their jobs daily. This is a very toxic environment to work for.

    The list goes on and on. Your emotional and physical health will suffer by working at this horrible company. Avoid at all cost!

    Advice to Management

    GM Financial at the Detroit is rotten to its core and it starts at the top.
    My only advice would be for someone even higher up to start with hiring an external 3rd party to conduct an objective organizational diagnostic including leadership competencies and ethics and move on from there.


  10. "Laid Back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Mitigation Specialist in Arlington, TX
    Current Employee - Loss Mitigation Specialist in Arlington, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GM Financial full-time (More than 3 years)

    Pros

    nice dress code ..easy location

    Cons

    pay pay pay pay pay

    Advice to Management

    better pay ..better workers


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