GTL Reviews | Glassdoor

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GTL Reviews

Updated January 3, 2018
48 reviews

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2.9
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Brian Oliver
10 Ratings

48 Employee Reviews

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Pros
  • good people, when you are off work you are off work (in 2 reviews)

  • GTL is nationwide serving a real purpose in corrections (in 4 reviews)

Cons
  • t seem to filter down below upper management (in 5 reviews)

  • Silos are built throughout the organization and company policies are thrown by the wayside in lieu of regional policies (in 2 reviews)

More Pros and Cons

  1. "GTL is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    Pros

    GTL is nationwide serving a real purpose in corrections. GTL not only gives you the ability to have a good job but a meaningful one.

    Cons

    Very Large company that operates in silos. Communication lacks due to this and at times is a bottleneck.


  2. "Frustrating."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Staff Software Engineer
    Former Employee - Senior Staff Software Engineer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GTL full-time (More than 8 years)

    Pros

    Flexible hours and accommodating for families depending on group.

    Cons

    Lack of future direction, too many cooks in the kitchen, employees are totally expandable.

    Advice to Management

    Pay more attention to employee retention and your future vision beyond your next bonus.

  3. "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Mobile, AL
    Current Employee - Customer Service Manager in Mobile, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GTL full-time (More than 10 years)

    Pros

    Benefits, oportunities of advancement, good work enviroment.

    Cons

    The cons could be related to an specifict department /manager and not the company as whole.

    Advice to Management

    Make employees feel like the company cares about family. Bring back Christmas bonus and parties.


  4. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mobile, AL
    Current Employee - Customer Service Representative in Mobile, AL
    Doesn't Recommend
    Neutral Outlook

    I have been working at GTL full-time (More than 10 years)

    Pros

    Love working with customers. Love what I do.

    Cons

    3 minutes 30 seconds talk time per customer . Lose bonuses. Very low hourly wage. Temps make more.

    Advice to Management

    Know who your hard and dedicated workers are.


  5. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Fort Worth, TX
    Current Employee - Tech Support in Fort Worth, TX
    Neutral Outlook
    Approves of CEO

    I have been working at GTL full-time (Less than a year)

    Pros

    benefits are really great and laid back environment

    Cons

    seems like training is really done by just learning on your own


  6. "Title"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GTL full-time

    Pros

    There are a lot of good people.

    Cons

    The salary can be on the low side.


  7. Helpful (3)

    "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you like lower than industry standard wages, this is the job for you! Watch your back! You never know when you will have a dagger in it!

    Cons

    The amount of time spent looking for ways to place blame on workers is unbelievable. Every item that is placed into development allegedly has customer approval and has been reviewed by a Program Manager, Business Analyst, Team Lead and peer revirlews. Unless you truly enjoy being singled out for errors resulting from poorly gathered requirements or working with incomplete information... run. There are managers who consistently control the flow of information in order to maintain a false competitive edge over employees.

    Advice to Management

    Do you ever think about the amount of employee turnover? That really means something about the work environment... toxic.

  8. Helpful (2)

    "No room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Fort Worth, TX
    Former Employee - Tech Support in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GTL full-time (More than 3 years)

    Pros

    Laid back environment. Good place to get your feet wet if you're new to IT, or fresh out of college.

    Cons

    There is not any room for growth, unless you relocate. The compensation is considerably below the local averages, no integrity. Made several promises upon hiring, none were followed through on, just recieved one excuse after another. They hire new employees fresh out of college, and pay them more than there tenured employees doing the same roll. Raises were tiny, if you got one at all ( >2% )

    Advice to Management

    Take care of your existing employees, and have some personal as well as corporate integrity.


  9. Helpful (2)

    "Company is adapting to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People who work hard are rewarded with promotions and salary bumps. 401K plan is good. Executive team is hands and provides 1-1 coaching (but you have to ask).

    Cons

    Best paying jobs involve significant travel. They keep lazy people longer than they should.

    Advice to Management

    Spend more time getting to know people below executive team


  10. Helpful (1)

    "Look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interface Designer in Altoona, PA
    Current Employee - Interface Designer in Altoona, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GTL full-time (More than 5 years)

    Pros

    The only pro is the flexibility the schedule offers. Many employees take time to exercise via this unspoken flex time.

    Cons

    The position is horribly underpaid. With the expectation that the ID is expected to know every aspect of a massive software application that is customizable for individual clients while functioning as a user experience designer with ESL coworkers is daunting.
    Also having implemented SCRUM, upper management needs to accept that the day to day duties do not translate into this framework.

    Advice to Management

    Providing cost of living increases is not a bad thing. Keeping overall employee costs/salaries low in order to maintain shareholder payout only contributes to employee bleed. Constantly having to train new employees is a huge detriment to the internal development process.


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