GXS Employee Reviews about "gxs"
45% would recommend to a friend
(8 total reviews)
49% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Management is completely out of touch with what the people 'in the trenches' do, even on a superficial, general level." (in 14 reviews)
- "Senior management focuses too much on sales growth and not enough on service quality." (in 6 reviews)
- "No training to improve employee skills" (in 5 reviews)
- "Salaries and bonuses are frozen for the USA employees who do the bulk of the work." (in 5 reviews)
- "My direct manager has no idea what our department does, what systems we support or even what customers we support." (in 4 reviews)
Ratings by Demographics
This rating reflects the overall rating of GXS and is not affected by filters.
Found 8 of over 176 reviews
Updated Sep 12, 2023
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Reviews about "gxs"Return to all Reviews
- 2.0Aug 25, 2008Systems EngineerFormer EmployeeBrook Park, OH
The benefits are very good, this is a result of being a spin off from GE. I'm sure if GXS could there would be no benefits.
Long hours, no knowledge depth. I had to give my personal cell number, my wife's cell number and contact numbers when I went on vacation. If I didn't (almost always did) get called I was worried I would. The yearly pay increases didn't keep pace with inflation. If you get hired on make sure you get big money up front, because it isn't going to get better.2
- 3.0Feb 4, 2009Account ManagerCurrent EmployeeGaithersburg, MD
GXS is very flexible about allowing employees to take time off and allowing them to work a flexible schedule. Most of the employees are very easy to get along with, and willing to share their knowledge and assist other employees in furthering their own knowledge about a subject. Our customers are the absolute best. I love working with them and being able to assist them is very satisfying. Our tasks and responsibilities change so often it is impossible to get bored.
Unless an employee is located offshore, there is no chance for advancement in this company. Salaries and bonuses are frozen for the USA employees who do the bulk of the work.3
- 1.0Jun 12, 2012GXS EmployeeCurrent Employee, more than 1 year
Many good people here on some teams, but most managers and above are either incompetent or untrustworthy. GXS is making money. You won't get any, but the company does make money. Production environments becoming more stable as they move to new datacenters.
Senior management can't communicate and doesn't drive positive company values and ethics down through the hierarchy. Bad IT systems and support Unless you are in HQ, you will be disregarded and eventually laid off Not enough staff for many job functions. Prepare to be called a lot on evenings and weekends if you are a technical person. Salary increases are always lower than cost of living. You lose money every year you stay. Performance reviews are always "downgraded" to fit a curve model. If you are in a small, highly effective team, some of you have to be rated as just "meeting expectations" even if you are all "exceeding".3
- 1.0Jul 16, 2012Anonymous EmployeeFormer Employee, less than 1 yearBrook Park, OH
The pay and benefits were the best I ever had. My co-workers and manager helped me the best they could. The company hired me when no other technology company would, and I was exposed to the e-commerce industry. GXS has many Fortune 500 and international clients and continues to grow.
When I was hired, I received almost no training to do my job. Documentation for how to do common tasks was almost nonexistent. The work environment was chaotic and full of pressure. Crises occurred on a daily basis from faulty systems and high-impact production issues. Everyone in my department felt frustrated most of the time from not knowing how to do their job or not having the tools to do their job. Poor communication between departments hurt customer service. Customers often complained about poor service and had to escalate issues just to get them resolved. Layoffs have resulted in understaffed departments. Senior management focuses too much on sales growth and not enough on service quality.3
- 4.0Jan 29, 2014SalesCurrent Employee, more than 3 yearsWashington, DC
GXS pays very well and the support you get within the company from a resource standpoint is excellent. Benefits are competitive and they work as hard as they play.
There are so many steps to get anything done, and for most employees you have very little authority to make decisions out in the field. Many of the employees have been here for a long time and it seems everyone is new, less than 2 years, or has been at GXS for 7 years plus. It's hard to make the jump
- 2.0Jun 10, 2013Software EngineerCurrent Employee, more than 3 yearsAustin, TX
The people in my office were very amiable. The local office culture was very relaxed but professional and productive. When left alone our office was able to function well, with very little defects, and high productivity. My boss also allowed me to be as innovative as possible given our requirements.
After the acquisition by GXS, conditions slowly degraded as process after process was added to us, which caused additional stress (as there were many arbitrary approvals that had to be completed) and numerous issues when it comes to quick response to customer requests. Also, there seemed to be a lack of respect for resources, as issues were allowed to snowball unnecessarily and waste people's time even if it was an issue that was not their responsibility. Finally, the upper management doesn't know the complexities and capabilities of their own acquired products.1
- 5.0Jul 1, 2014Anonymous EmployeeFormer Employee
Better than average Salary, great benefits including low deductible health and a very cheap high deductible plan - dental - life - flexible work hours - vision - etc, great people and well thought out processes were some of the better points of the old GXS company.
Lack of funds for growth. Too late. We have nothing else to say about the cons for this company.