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Gaggle Customer Service Representative Reviews
Updated May 25, 2022
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Customer Service Representative
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Found 4 of over 116 reviews
100% Recommend to a Friend
100% Approve of CEO
Found 4 of over 116 reviews
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Recommend to a Friend
Approve of CEO
Jeff Patterson
4 Ratings
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Ratings by Demographics
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- Current Employee★★★★★
Pros
Love it there pple are so awesome
Cons
Leaving work after a long day
Thank you for sharing your feedback and for your continued efforts to support Gaggle’s mission!
- Current Employee, more than 1 year★★★★★
Demanding, but rewarding.
Apr 22, 2021 - Customer Service Representative in Bloomington, ILRecommendCEO ApprovalBusiness OutlookPros
Company culture, good mission, and good management. I've worked for a lot of people in my time, and I have never encountered anywhere that does this well at actually caring for its people and the mission we carry out. Notwithstanding my remarks in the "cons" section, the overall benefits package is really nice; health coverage is second to none in my experience, leave is generous (when you can get it), and work-life balance is really valued. The nature of the work we do here means it's not a good fit for everyone, as other reviews clearly indicate. But if you can handle the content we see and you want to make a difference in kids' lives while working with a bunch of people you'll actually WANT to be friends with, this is the place for you.
Cons
To use the words of my former supervisor, Gaggle offers "aggressively medium" salaries. Not bad, not spectacular. We also have growing pains, in that the business is expanding so quickly we wind up short-staffed despite constantly hiring. It can be difficult sometimes to get time off or shift coverage due to the workload.
Continue readingGaggle Response
VP, Marketing
Thank you for your feedback—it’s always great to hear from anyone at Gaggle, especially those in the trenches. As we continue to grow, it was important to add new leaders with outside experience to complement the strong internal talent that we have here at Gaggle. I hope you’ll be excited to learn that as we prepare for the 21/22 school year, we will soon have posts out for new Customer Service Representatives and another Team Lead—all of this structure is designed to support our future growth. The Operations team is very committed to promoting from within, and we are also committed to helping all of our employees grow. Please reach out to your supervisor or manager if you would like to discuss this further so you can be sure to have the support you need on your Gaggle journey.
- Current Employee, more than 3 years★★★★★
Great work place
Dec 28, 2020 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
-competitive salary -great coaching and guidance -genuine care for employees -opportunity to grow
Cons
-some changes can feel rushed -fully remote (which is good) but traversing communication in this regard can be a challenge
Continue readingGaggle Response
VP, Marketing
Thank you for your review, we appreciate your feedback. We understand that there are some challenges when it comes to having a fully remote company, but we hear you and hope this process will become smoother for everyone with time.
- Current Employee, more than 1 year★★★★★
Customer Service
Jan 29, 2018 - Customer Service Representative in Bloomington, ILRecommendCEO ApprovalBusiness OutlookPros
I've worked at Gaggle for over a year and have had a very positive experience. The family atmosphere is what I appreciate most. You always feel supported and your ideas are heard. I've worked for different companies where you feel like a number, luckily this isn't one of them!
Cons
No cons at this time.
Gaggle Response
VP, Marketing
Thanks so much for leaving your positive feedback. We're glad that you don't feel like a number, and we always strive to support all Gagglers!
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