Gainsight Reviews

Updated Jul 8, 2020

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4.3
84%
Recommend to a Friend
91%
Approve of CEO
Gainsight CEO Nick Mehta
Nick Mehta
104 Ratings
Pros
  • "Open work environment/ transparency of company(in 19 reviews)

  • "Gainsight is a growth engine within a still untapped and hungry Customer Success market(in 15 reviews)

Cons
  • "work/life balance can be looked at(in 11 reviews)

  • "no cons noticed, being a statup to middle stage, the work is very much confined(in 7 reviews)

More Pros and Cons
  1. Helpful (1)

    "Human first company with a strong trajectory"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President Product Management in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    Transparency, Accessible leadership, Flexible work environment

    Cons

    Late nights required to collaborate internationally

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    Gainsight Response

    March 19, 2020Chief Product Officer

    Thanks for the post and for all you do!

  2. COVID-19
    Helpful (4)

    "Poor leadership, unfair practices"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Gainsight full-time

    Pros

    It is hard for someone to get fired...

    Cons

    ...It is hard for someone to get fired. Do not let what you hear about Gainsight's "human first" leadership fool you. The CEO continues to ignore toxic leadership, despite numerous complaints...he ignored a toxic leader for many years and is doing the same with another new toxic leader. The promotion process in the company is very political, it is all about who you are connected to. There is a lot of bias within the company, especially within senior leadership. and despite COVID19, people are actively leaving the company.

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    Gainsight Response

    July 10, 2020CEO

    Thanks for caring so much to write this. I agree that we need to hold leadership (and me) to the highest standards. I also agree I can do a lot more in this regard personally. A few weeks ago, we launched a new process called "Values 360" for management. My goal was to get away from hearsay. As we all know, hearsay can be very biased and hard to process. So we ask peers and direct reports to rate each exec on all 5 of our Values and give feedback on each. The goal is to make the input tangible. I have the feedback sessions in the coming weeks - the early ones have been received well. And I have a standard where if an exec isn't living up to a certain level of a Value, they have to remediate asap to continue to be a leader here. I should have done this process much sooner and own that. On firing more broadly, I do have perhaps a slightly different point of view than the conventional wisdom. I know many people say "you never regret firing a person too soon." I myself at Gainsight have seen that many of the long-term top performers were people who at some point some manager wanted to part ways with. Yet when given a chance, they were able to prove they can thrive. I think leadership needs to be held to a very high standard and I am working hard to get better at that. At the same time, I do think people miss talent in the broader employee base by having a very narrow view and not putting people in the right situations. That's just my perspective of course. On promotions, I'd like to dig into this more. We do have a process that is pretty rigorous but I think your point about removing bias is very important. I'll spend time reflecting and welcome additional comments on this one. Regardless, I believe in the phrase "to those who much is given, much is expected" and want to be held to the highest standards myself. So I appreciate you challenging me. Thanks for wanting to make this place better. Nick Mehta

  3. Helpful (1)

    "The Most Human First Company I've Ever Worked At"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager, Corporate Events in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    Great life/work balance, Executive team is extremely transparent about how the business is operating, Open communication across all levels, Executives and Management care about employee health and success

    Cons

    The usual politics/hierarchies within individual departments - hard to be avoided

  4. "Not somewhere you would chose to work."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    Pay is OK, but very rough job.

    Cons

    Long hours, toxic management, high quotas

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    Gainsight Response

    July 9, 2020Chief People Officer

    Thanks for your frank review. We really care about our teammates and when they have a bad experience, I want to know. I invite you to share more with me if you can.

  5. Helpful (2)

    "Human First Company Means You Get to be a Human First"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    Gainsight is a fast growing technology company that has all of the plusses and minuses that go with that type of business... except on the plus side of the equation. On the plus side, Gainsight does some things that frankly blow me away. Benefits are amazing but the HR team don't settle with just offering great benefits, they make sure everyone is getting the most out of them which is amazing. They also do some great things to make remote employees feel part of the culture and team. They have such a strong focus on their culture and Core Values, even with the exponential growth everyone in the teams are amazing to work with.

    Cons

    At times, things change so quickly it's easy to feel 'out of the loop' but the initiatives to improve communication and org structure are quickly minimizing this.

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    Gainsight Response

    January 8, 2020Chief People Officer

    Thanks for taking the time to share your thoughts. Nice to hear that the "plus side of the equation" blows you away. We will try to keep our bar high. BTW, I agree that simplicity is genius. Plenty of room for us to get better at boiling ideas, communication, etc. down to their simplest form.

  6. Helpful (4)

    "Terrible Sales and CS leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    The CEO is strong - even if he has taken his eyes off the revenue picture. It's coming up to decade and while other SaaS companies have seen a massive run up in revenue curve, Gainsight's growth is anemic.

    Cons

    The sales and customer success leadership is terrible. the former can't execute and the latter is an empty suit more interested in promoting himself that actually working for the betterment of the business.

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  7. Helpful (2)

    "I live for our company values!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Office Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for less than a year

    Pros

    I have never felt more involved and valued for my work until I joined Gainsight. I really admire our company values and how I see our leadership team drive initiatives based on our values. My favorite value is Shoshin, a beginners mind. If I have an idea I think will bring value and meaning to my own development, my team and for the business I feel like my voice is heard and I’m motivated to run with it. I love the autonomy I have in my role and the people here make our culture unique.

    Cons

    Before joining Gainsight, I worked in the public sector where there was more structure in place and when I joined Gainsight I diffidently felt the tech startup environment which took some getting use to. I currently struggle with a work life balance because there is always work to be done and sometimes we need to evaluate new processes that will work. I can see how it can create stress for some, but that's why our company values play an important part in our everyday work. If you are up for new challenges to push yourself and love thinking of innovative ways to make an impact you will feel at home at Gainsight.

    Gainsight Response

    January 8, 2020Chief People Officer

    Thanks for sharing. I struggle with work/life balance for the same reason. Love your energy and thanks again for the feedback.

  8. Helpful (1)

    "Best company I have ever worked for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Outcomes Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    - Tons of career development opportunities - CS Thought Leadership - Great work environment - Flexible work from home options

    Cons

    - Can't think of anything

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    Gainsight Response

    January 8, 2020Chief People Officer

    Thanks so much for your feedback. Appreciate it!

  9. Helpful (1)

    "Best company I’ve ever worked for. Regret leaving!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gainsight full-time for more than a year

    Pros

    -The culture and people are great. Everyone is willing to help other people out. Great cross functional alignment across different business units. -Helping shape a new market and a new career for CSMs is rewarding. -Great brand recognition

    Cons

    -Sometimes tend to over correct too soon rather then give something a more lengthy look. -I can’t say too much else wrong.

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  10. Helpful (3)

    "Great product. Work life balance is out the door."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Neutral Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than 3 years

    Pros

    Work from home leniency CEO is amazing!!

    Cons

    Over worked Unlimited PTO — short handed can’t utilize it. Nice on paper Company too focused on sales that it feels that all teams that are non-sales are just a forgotten thought. We in sales get recognized all the time, but I can’t recall the last time I heard of someone that is not in sales get recognition or any type of shout out. Turn over rate is crazy.

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Found 124 reviews