Gainsight Reviews

Pros

I truly love working for Gainsight. As a company they spend a great deal of time onboarding each new hire, to ensure their success in the company. Gainsight also holds true to its core values (Success for All, the Golden Rule, Shoshin, Stay Thirsty, and of course Childlike Joy), and strongly encourages its employees to show these values in their day to day work. I frequently come to meetings with new ideas or implementations, that are embraced rather than rejected. There really isn't a bad idea here at Gainsight. I've also found that many in the company are always happy and willing to help. When I first started, I had thousands of questions, and would frequently reach out to fellow gainsters for assistance or help pointing me in the right direction. All of my fellow co workers are incredibly happy working here. At Gainsight I rarely feel like I'm working. Every day, I get to work from home with my dog, doing something I love, at a company that clearly values its employees, and shows it.

Cons

The only negative that I have for Gainsight, is no 401k match.

Pros

- Market leader in an excellent market - CEO is admirable and inspiring - Amazing customers - Every team mate is bright, competent, committed, up-beat, and fun - The product provides real value and actually works - As for PS orgs, this is one that has their act together, providing structure, and making it as simple as possible to maintain a reasonable work-load and work/life balance Gainsight has been a game-changer in my life. Providing the opportunity to lean into meaningful work, that is challenging and rewarding; while also providing the resources to be successful and have fun at work. Since joining, I have been able to increase time with my family, friends, and personal aspirations, but also be held accountable to work hard, and work smart. It's a game-changer for customers who use the product...improving their CS operations and really making a difference in their net-retention number. It's a game-changer in the way the business world is approaching business as a whole. I love this company, and will make sure that I continue to excel in my role because I have no intention on going anywhere for the foreseeable future.

Cons

- It's not perfect, damn near close.

Pros

Gainsight exemplifies what a 'dream job' should be: HUMAN FIRST. Supportive and transparent business with coworkers that want to see you win (Success for all). Deciding to join Gainsight was a life-changing decision for the better. It's not just marketing gimmicks - it's the real deal. I'd love to see Gainsight featured nationally as THE framework of how corporations can improve and keep their employee retention.

Cons

I'm having a hard time coming up with a 'con' for Gainsight. They seem to have addressed challenges head-on and are always looking to improve.

Pros

- For everyone who says "the grass isn't greener on the other side" has never worked for Gainsight - Mission and Values - they are real. Gainsight is very focused in being Human First in everything they do for their employees, customers and even employees families. - Leadership has your back and encourages you to own your own business and do what's right for the customer - Customer losses are a team effort. Customer at risk? We have an amazing process where everyone comes to help at all levels of leadership and all departments. - BEST company ever!

Cons

- Like any rapidly growing company, process are not documents and it's a lot of "figure out as you go". If you need tight structure, this is not the place for you. However, if you don't mind ambiguity, leadership that listens and often acts on your ideas and feedback, and the flexibility to put customers first then this is your place.

Pros

- Our CEO, Nick Mehta. - Positive, inclusive, and forward-thinking culture - Engineers move quickly to resolve bugs AND feature improvements - Great managers all around - Teams work together and are supportive of one another - We truly believe in the values we promote (and they're all great values!) - Compensation is great (was able to make a large jump in pay by joining Gainsight) - Wonderful benefits

Cons

When I joined, the internal training for the product I work with was somewhat non-existent (mostly read through customer-facing documentation and follow customer-facing guides). Though, having the ability to watch customer-facing training was very helpful in learning talk tracks (we record all calls here); it can be just a bit time-consuming to learn through this method. Upside to this con: Real effort is being made to improve upon the training resources for future hires.

Pros

Working here has been great. I feel fully supported in my role and have at every step of the way. I am learning and growing faster than I ever expected.

Cons

Lots of work to be done. Not always a con, but the workload can be very full if you aren't used to a busy weekly load.

Pros

Too hard to list all of them but I will name a few below: - Gainsight truly lives and breathes its company values and tries winning in business while being human-first - Very strong products across the board that help customers solve business pains - Supportive leadership that listens to feedback - Fantastic benefits: recharge days, unlimited PTO, $0 cost medical insurance for employee and dependents - World-class thought leadership in the industry and state-of-the-art conferences that all teams participate in. - Lots of growth potential as Gainsight is growing rapidly - Nice swag :)

Cons

- Work-life balance can suffer sometimes when staffing is low - Interview process is very lengthy and some very good candidates are not willing to wait and go through 5+ rounds of interviews - Hiring can't keep up with growth (good problem to have but needs solving nevertheless)

Pros

It feels great to be fully supported by my team, my supervisor, and the entire company culture. This starts on day one and continues as you grow in your role. This is a company that has figured out what employees need to feel empowered and in-the-know, especially as they work remotely.

Cons

There really aren't a lot of cons right now. There is a lot of hiring at the moment to help build on what has been proven. Potentially that's a challenge as so many enter the workforce. But so far the company seems to be doing a great job with it.