Gainsight Reviews

Pros

The benefits are incredible, and the pay is above market, but the key thing is that our CEO truly lives our values. He is human-first through and through but also is an incredibly sharp business leader. I can't imagine working for a better leader. Most of the other leaders at Gainsight are similarly human-first and sharp, which makes the experience of working here overwhelmingly positive.

Cons

The product itself can be frustrating at times. R&D seems to largely be dedicated to new, flashy features that sell well vs. fixing fundamental flaws that would make life so much easier for existing administrators (and technical employees!).

Pros

CEO is extremely "down to earth" and likable. Friendly environment by the day to day team

Cons

Overworked - hard to manage 100+ clients/people when your head count is less than 3 and certain departments wont budge for even an intern. certain teams/departments are favored - Sales is a given that are favored heavily in any company, but the people that turn the wheels internally, that is a different story.

Pros

My experience was that Gainsight rewarded high achievers very well, with promotions and the ability to work on exciting, impactful, cross-functional projects. Great place to accelerate your career if you're willing to jump in head first.

Cons

Scaling pains. The company grew fast and sometimes solved problems with people instead of good process and good systems.

Pros

Incredible leadership from Nick Mehta.

Cons

Career trajectory can be hard to map.

Pros

I have never felt more involved and valued for my work until I joined Gainsight. I really admire our company values and how I see our leadership team drive initiatives based on our values. My favorite value is Shoshin, a beginners mind. If I have an idea I think will bring value and meaning to my own development, my team and for the business I feel like my voice is heard and I’m motivated to run with it. I love the autonomy I have in my role and the people here make our culture unique.

Cons

Before joining Gainsight, I worked in the public sector where there was more structure in place and when I joined Gainsight I diffidently felt the tech startup environment which took some getting use to. I currently struggle with a work life balance because there is always work to be done and sometimes we need to evaluate new processes that will work. I can see how it can create stress for some, but that's why our company values play an important part in our everyday work. If you are up for new challenges to push yourself and love thinking of innovative ways to make an impact you will feel at home at Gainsight.