Gainsight Reviews | Glassdoor

Gainsight Reviews

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Found 83 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
80%
Recommend to a Friend
97%
Approve of CEO
Gainsight CEO Nick Mehta
Nick Mehta
68 Ratings
Pros
  • "Open work environment/ transparency of company(in 15 reviews)

  • "A diverse and collaborative group of employees that are passionate about Customer Success(in 13 reviews)

Cons
More Pros and Cons
  1. Helpful (2)

    "A great place to work"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time

    Pros

    The people at Gainsight really care about the company and the other people. The company has its foot on the accelerator, which promotes both individual and company-wide growth. It's been great to see how happy people are and how much everyone values their work.

    Cons

    A lot of the people work in India, and I wish we had more interaction with our international employees.

    Advice to Management

    Keep doing what you do.

    Gainsight2018-07-24

    Gainsight Response

    August 2, 2018Chief People Officer

    Thanks for the feedback about how teammates value their work. And thank you for the constructive feedback about your interest in interacting more with our international employees.

  2. "Awesome place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time

    Pros

    Nick is awesome, great benefits.

    Cons

    Only con is a easy way to gain weight

    Gainsight2019-05-07
  3. Helpful (1)

    "A good team to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Gainsight full-time

    Pros

    - Great management team - Great Culture

    Cons

    - I wonder what will be the use of the product after a few years.

    Advice to Management

    Keep up the good work

    Gainsight2018-09-17

    Gainsight Response

    November 19, 2018Chief People Officer

    Thanks for sharing! Appreciate you taking the time to rate us and give feedback.

  4. "Sales Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    Great company with amazing culture!

    Cons

    Misalignment between SDR's and AE's. Conflicting goals and performance metrics.

    Gainsight2018-08-12

    Gainsight Response

    August 13, 2018

    Thanks for the feedback. Sales Development is a tough job, so its great to hear your positivity about your career at Gainsight. SDRs are such a critical part of what we do to win together. SDR and AE alignment is something we continually strive to get right, and we can improve further ...

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  5. Helpful (6)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gainsight full-time

    Pros

    Good quality folks among the CS & SE organization. Excitement about the CS space. Great user conference.

    Cons

    Mixed leadership directives from the top. Things are driven from a few folks with decisions reactionary. More focus on market perceptions than their employees.

    Advice to Management

    Hire more seasoned folks in management and let them manage. Be consistent in approaches and deal with issues head-on

    Gainsight2018-06-12

    Gainsight Response

    June 13, 2018Chief People Officer

    Thanks for taking the time to provide your feedback. We strive to not only listen to our employees but act on their input. And while we try to deal with issues head-on, we obviously need to keep improving in this area.

  6. Helpful (16)

    "Hype Train"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Gainsight full-time

    Pros

    -The actual software is killer, even though no one can figure it out

    Cons

    The company is a post sales sweatshop. Very poorly run. 50 hours/week minimum Leadership literally has NO business experience but now runs Gainsight. Look up the VPs on LinkedIn and see how they were 'advisors' etc. The CEO is so cool that he approves for the company to pay for an LA rap video while 80% of the staff never got a raise in the last two years. Success for all. Golden rule?

    Advice to Management

    At one time we wanted the customers to be successful now it's just numbers and board reports. I really think the CS is just a fad.

    Gainsight2018-05-25

    Gainsight Response

    May 28, 2018CEO

    I'm so sorry about your experience here. I strive hard to try to make everyone's experience here (teammates, families, clients, partners, community, investors) great and I've failed in that regard with you. I truly am sorry for that. To be totally honest, none of the numbers stuff ...

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  7. Helpful (4)

    "At Gainsight, Business is Personal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Outcomes Manager in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    An amazing company to work for! Every co-worker is focused on making the organization successful and a true leader in a new industry. From the best-of-breed tech, to the thought leadership, Gainsight is positioning itself for a very bright future and high valuation IPO. The list of perks are very hard to beat: - Better than industry compensation - Employer paid Healthcare - Unlimited PTO - Catered lunches and snacks...

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    Cons

    While the company is leading the industry and had approximately 500 employees, it is still in start-up mode which means some processes are still being developed. Additionally if you are a remote employee you need to work a bit to stay plugged in. Other areas for improvement include: - 401k match - Corporate cards - Sharing perks with Remote teams - Lack of clarity on components that will make up variable compensation...

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    Advice to Management

    We are on an amazing path so stay the course! We are building something at Gainsight that will revolutionize the software industry! We need to be careful not to make the Platform have a use case for every customer and business, stay core to Customer Success. Make sure we keep up with Product knowledge internally. It can be tough to stay on top of all the developments and use cases. The change to monthly deployment...

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    Gainsight2018-05-16

    Gainsight Response

    May 20, 2018Chief People Officer

    Thanks for the ideas. It's obvious your advice is well-thought out and constructive. Two comments. Agree that onboarding could be better. In fact, revamping onboarding is one of five company initiatives this quarter (part of our Gainsight Way focus for the fiscal year). Stay tuned... ...

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  8. Helpful (4)

    "The Toughest Job You'll Ever Love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    Great leadership who aren't afraid of transparency and being challenged - they welcome candid feedback and act on it. Leaders do not use their title to be on a "pedestal" They are genuinely great people where you feel you can talk to any leader, no matter their position. Great people - this place is literally filled with rock star employees - people work hard but also value their personal lives. The culture is very...

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    Cons

    Work / Life balance can be a challenge. There is so much to be done, limited headcount as we grow, and that is difficult. When so many people you work with are so intrinsically motivated and love their work, it can seem like you may be falling behind. One thing I've learned is to set boundaries around my personal time and to communicate honestly about my bandwidth and other projects. You have to be very disciplined and...

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    Advice to Management

    I'd recommend that teams gather at least monthly and carve out time to work on strategic projects. It can be difficult to get project work done with the remote culture and interruptions with day to day work. Evaluate work required of individual contributors that is both strategic/innovation (takes major time to create) and the day to day reactive work required of their role. Provide support to help individuals work...

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    Gainsight2018-05-29

    Gainsight Response

    May 29, 2018Chief People Officer

    Very valuable (and timely) input. Thanks so much. We just rewrote our "Communication Manifesto" and added guidelines aimed at making email more efficient. As much as I love people (I guess I'm in the right job), I also admit feeling overwhelmed by inbox overload. I get it. ...

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  9. Helpful (2)

    "Best people to work with!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time

    Pros

    I have come from other companies where people just want to be left alone and keep to themselves. Here is the total opposite (in the best way possible). Everyone is extremely helpful. Will go out of their way to help you out, regardless if you are in a different department. Great Office perks and office settings. Nick is a very approachable person, loves to know how you've been and what's going on. Any cools movies?...

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    Cons

    Keep doing a great job!!!

    Gainsight2018-05-02

    Gainsight Response

    May 3, 2018Chief People Officer

    Glad to hear that your experience has been positive. I agree with your point about Nick being very approachable. A sure-fire conversation starter with Nick is, "what kind of ice cream do you like"? Hint: he is an ice cream fanatic!

  10. Helpful (2)

    "Gainsight is a great place to work, grow, and be yourself!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gainsight full-time for more than a year

    Pros

    The biggest pros are the people, culture, work-life balance, diversity, customers, and technology. Our management team is great too and uses a human-first approach driven by our CEO.

    Cons

    As one of our many remote employees, it is sometimes hard to feel like part of the core team.

    Advice to Management

    Stick with your core values, focus on the Customer Success industry that we have created, and never forget all the people who helped climb this mountain. :)

    Gainsight2018-04-27

    Gainsight Response

    April 27, 2018Chief People Officer

    Thanks for the great review. We care deeply about creating an awesome experience for all of our teammates with a special emphasis on our remote employees. Share your ideas. We want to get better at this.

Found 83 reviews