Gainsight Reviews
Found 83 reviews
"Open work environment/ transparency of company" (in 15 reviews)
"A diverse and collaborative group of employees that are passionate about Customer Success" (in 13 reviews)
"Work / Life balance can be a challenge" (in 5 reviews)
"" (in 3 reviews)
- Helpful (2)
"A great place to work"
StarStarStarStarStar- Career Opportunities
RecommendsPositive OutlookApproves of CEOI have been working at Gainsight full-time
Pros
The people at Gainsight really care about the company and the other people. The company has its foot on the accelerator, which promotes both individual and company-wide growth. It's been great to see how happy people are and how much everyone values their work.
Cons
A lot of the people work in India, and I wish we had more interaction with our international employees.
Advice to Management
Keep doing what you do.
Gainsight2018-07-24 "Awesome place"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Gainsight full-time
Pros
Nick is awesome, great benefits.
Cons
Only con is a easy way to gain weight
Gainsight2019-05-07- Helpful (1)
"A good team to work with"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookApproves of CEOI worked at Gainsight full-time
Pros
- Great management team - Great Culture
Cons
- I wonder what will be the use of the product after a few years.
Advice to Management
Keep up the good work
Gainsight2018-09-17Gainsight Response
November 19, 2018 – Chief People Officer
Thanks for sharing! Appreciate you taking the time to rate us and give feedback.
"Sales Development Representative"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Gainsight full-time for more than a year
Pros
Great company with amazing culture!
Cons
Misalignment between SDR's and AE's. Conflicting goals and performance metrics.
Gainsight2018-08-12Gainsight Response
August 13, 2018 –
Thanks for the feedback. Sales Development is a tough job, so its great to hear your positivity about your career at Gainsight. SDRs are such a critical part of what we do to win together. SDR and AE alignment is something we continually strive to get right, and we can improve further ...
Show More- Helpful (6)
"Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at Gainsight full-time
Pros
Good quality folks among the CS & SE organization. Excitement about the CS space. Great user conference.
Cons
Mixed leadership directives from the top. Things are driven from a few folks with decisions reactionary. More focus on market perceptions than their employees.
Advice to Management
Hire more seasoned folks in management and let them manage. Be consistent in approaches and deal with issues head-on
Gainsight2018-06-12Gainsight Response
June 13, 2018 – Chief People Officer
Thanks for taking the time to provide your feedback. We strive to not only listen to our employees but act on their input. And while we try to deal with issues head-on, we obviously need to keep improving in this area.
- Helpful (16)
"Hype Train"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI have been working at Gainsight full-time
Pros
-The actual software is killer, even though no one can figure it out
Cons
The company is a post sales sweatshop. Very poorly run. 50 hours/week minimum Leadership literally has NO business experience but now runs Gainsight. Look up the VPs on LinkedIn and see how they were 'advisors' etc. The CEO is so cool that he approves for the company to pay for an LA rap video while 80% of the staff never got a raise in the last two years. Success for all. Golden rule?
Advice to Management
At one time we wanted the customers to be successful now it's just numbers and board reports. I really think the CS is just a fad.
Gainsight2018-05-25Gainsight Response
May 28, 2018 – CEO
I'm so sorry about your experience here. I strive hard to try to make everyone's experience here (teammates, families, clients, partners, community, investors) great and I've failed in that regard with you. I truly am sorry for that. To be totally honest, none of the numbers stuff ...
Show More - Helpful (4)
"At Gainsight, Business is Personal"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Gainsight full-time for more than a year
Pros
An amazing company to work for! Every co-worker is focused on making the organization successful and a true leader in a new industry. From the best-of-breed tech, to the thought leadership, Gainsight is positioning itself for a very bright future and high valuation IPO. The list of perks are very hard to beat: - Better than industry compensation - Employer paid Healthcare - Unlimited PTO - Catered lunches and snacks...
Show MoreCons
While the company is leading the industry and had approximately 500 employees, it is still in start-up mode which means some processes are still being developed. Additionally if you are a remote employee you need to work a bit to stay plugged in. Other areas for improvement include: - 401k match - Corporate cards - Sharing perks with Remote teams - Lack of clarity on components that will make up variable compensation...
Show MoreAdvice to Management
We are on an amazing path so stay the course! We are building something at Gainsight that will revolutionize the software industry! We need to be careful not to make the Platform have a use case for every customer and business, stay core to Customer Success. Make sure we keep up with Product knowledge internally. It can be tough to stay on top of all the developments and use cases. The change to monthly deployment...
Show MoreGainsight2018-05-16Gainsight Response
May 20, 2018 – Chief People Officer
Thanks for the ideas. It's obvious your advice is well-thought out and constructive. Two comments. Agree that onboarding could be better. In fact, revamping onboarding is one of five company initiatives this quarter (part of our Gainsight Way focus for the fiscal year). Stay tuned... ...
Show More - Helpful (4)
"The Toughest Job You'll Ever Love"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Gainsight full-time for more than a year
Pros
Great leadership who aren't afraid of transparency and being challenged - they welcome candid feedback and act on it. Leaders do not use their title to be on a "pedestal" They are genuinely great people where you feel you can talk to any leader, no matter their position. Great people - this place is literally filled with rock star employees - people work hard but also value their personal lives. The culture is very...
Show MoreCons
Work / Life balance can be a challenge. There is so much to be done, limited headcount as we grow, and that is difficult. When so many people you work with are so intrinsically motivated and love their work, it can seem like you may be falling behind. One thing I've learned is to set boundaries around my personal time and to communicate honestly about my bandwidth and other projects. You have to be very disciplined and...
Show MoreAdvice to Management
I'd recommend that teams gather at least monthly and carve out time to work on strategic projects. It can be difficult to get project work done with the remote culture and interruptions with day to day work. Evaluate work required of individual contributors that is both strategic/innovation (takes major time to create) and the day to day reactive work required of their role. Provide support to help individuals work...
Show MoreGainsight2018-05-29Gainsight Response
May 29, 2018 – Chief People Officer
Very valuable (and timely) input. Thanks so much. We just rewrote our "Communication Manifesto" and added guidelines aimed at making email more efficient. As much as I love people (I guess I'm in the right job), I also admit feeling overwhelmed by inbox overload. I get it. ...
Show More - Helpful (2)
"Best people to work with!!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Gainsight full-time
Pros
I have come from other companies where people just want to be left alone and keep to themselves. Here is the total opposite (in the best way possible). Everyone is extremely helpful. Will go out of their way to help you out, regardless if you are in a different department. Great Office perks and office settings. Nick is a very approachable person, loves to know how you've been and what's going on. Any cools movies?...
Show MoreCons
Keep doing a great job!!!
Gainsight2018-05-02Gainsight Response
May 3, 2018 – Chief People Officer
Glad to hear that your experience has been positive. I agree with your point about Nick being very approachable. A sure-fire conversation starter with Nick is, "what kind of ice cream do you like"? Hint: he is an ice cream fanatic!
- Helpful (2)
"Gainsight is a great place to work, grow, and be yourself!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Gainsight full-time for more than a year
Pros
The biggest pros are the people, culture, work-life balance, diversity, customers, and technology. Our management team is great too and uses a human-first approach driven by our CEO.
Cons
As one of our many remote employees, it is sometimes hard to feel like part of the core team.
Advice to Management
Stick with your core values, focus on the Customer Success industry that we have created, and never forget all the people who helped climb this mountain. :)
Gainsight2018-04-27Gainsight Response
April 27, 2018 – Chief People Officer
Thanks for the great review. We care deeply about creating an awesome experience for all of our teammates with a special emphasis on our remote employees. Share your ideas. We want to get better at this.
Gainsight Response
August 2, 2018 – Chief People Officer
Thanks for the feedback about how teammates value their work. And thank you for the constructive feedback about your interest in interacting more with our international employees.