Gallup Reviews in Nebraska | Glassdoor

Gallup Nebraska Reviews

Updated April 18, 2017
17 reviews

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Nebraska

2.0
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
10 Ratings

17 Employee Reviews

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Pros
Cons
  • Zero work life balance (so much for their book: 'Wellbeing: The Five Essential Elements') (in 14 reviews)

  • Employee engagement is just a string of consonants and vowels (in 12 reviews)

More Pros and Cons

  1. Helpful (2)

    "LDC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LDC in Omaha, NE
    Current Employee - LDC in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Gallup full-time (More than a year)

    Pros

    Freedom and access to research. We pride ourselves on being "nice" to each other. The higher Education department is wonderful.

    Cons

    Those in management positions are lacking in leadership skills. A perfect example of a company that actually is proud of Nepotism.

    Advice to Management

    The level under the Clifton family needs to learn what a leader is, compared to a manager. Of course, we teach management skills, so we have great project manager managers. Good people but lack courage and ability to paint a vision of things bigger than just "landing a large contract." Our strategy of products is just a calendar of when they will be done, which, by the way, was the same as last year. We have no real plan to grow. We start and stop projects.


  2. Helpful (8)

    "Man I Hated This Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gallup part-time (Less than a year)

    Pros

    Flexible work schedule...easy to get this job if you know how to answer the screening questions correctly.

    Cons

    I can't imagine why some of the people who have been at Gallup for 10-20 years wouldn't try to get a better job. You come to work every day, login to your account, and begin randomly dialing numbers. Usually you will get answering machines, businesses, or numbers that don't work. Out of the people who DO answer, most of them will hang up on you or yell at you for calling them during dinner time. If you do get them to do the surveys, they will realize how boring and superficial they are half-way through and start getting upset that its so long. You aren't allowed to use your common sense, which often leads to irritating respondents even more when you have to ask if that 'oh yeah' is a YES or a NO...or when you have to ask them personal questions and then probe again and again when they say they don't want to answer. God this job sucks. Its basically all high school kids.

    I also think its ridiculous how childish of an environment is (probably because its high school kids). You literally get monetary incentives for doing crossword puzzles and attending events on a monthly basis. Just a kindergarten-level engagement tactic that management tries to employ.

    Advice to Management

    Challenge the surveys that you are conducting. Make them shorter, more open to answers besides YES or NO. This job reaffirmed so many stereotypes that I have about 'scientific polls'.


  3. "Applications Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Systems Applications Developer in Omaha, NE
    Former Intern - Systems Applications Developer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Gallup as an intern

    Pros

    Nice, Friendly people.
    Healthy food in cafeteria though expensive.
    Fun events sometimes!

    Cons

    Very low salary, no HR department (you have to go to your manager's manager to file a complaint which makes it very difficult.), not a fan of management.

    Advice to Management

    Appreciate Good work, please? Increase salaries! $55000 as a software developer is nothing in today's day and age!


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  5. Helpful (4)

    "Telephone Interviewing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE
    Doesn't Recommend
    Negative Outlook

    I worked at Gallup part-time (More than 3 years)

    Pros

    Paid by production
    Flexible Schedules
    Great work atmosphere
    Parking is great

    Cons

    Most projects are hit or miss
    Have to read the questions verbatim,
    Can lose out on a lot of pay just by not meeting your survey/interview quota

    Advice to Management

    Better pay
    Listen to the dialers


  6. Helpful (2)

    "Not a fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Interviewer in Lincoln, NE
    Former Employee - Associate Interviewer in Lincoln, NE
    Doesn't Recommend
    Negative Outlook

    Pros

    Some surveys payed really well
    Free food

    Cons

    Occassional overtime
    Management
    No stability
    Working a second shift
    Gimmicky games/worksheets


  7. Helpful (10)

    "Unsatisfying"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Omaha, NE
    Former Employee - Manager in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Gallup full-time (More than 5 years)

    Pros

    Great people for the most part. Management in the outbound department was the worst part of the job. Managers from other centers talked poorly about each other non-stop and then act like best friends when they see each other. It's a ridiculous culture and most of the outbound managers can be seen hitting on young interviewers. In my "first 30" almost every location lead gave me a heads up that the department manager was "crazy". Great job outside of the call center environment, however.

    Cons

    Very poor healthcare options. Joked about it being catastrophe insurance. All managers just go through the motions without living out the lifestyle. They use words like partner and engagement but are the worst examples themselves. Also, did I mention the hitting on young girls?


  8. Helpful (3)

    "Good first job for young people, everyone else steer clear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Omaha, NE
    Former Employee - Telephone Interviewer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gallup part-time (Less than a year)

    Pros

    It's a great first job for someone with no work experience or someone in class during the day because it's late afternoon to evening hours. Also the pay is very good INITIALLY, that is for the first six weeks. There's a real community feel in the office, you're properly trained and not just thrown on the phones right away. It prepares you for face to face customer service work because you deal with angry and/or combative people all day long. Because seriously, people hate telemarketers.

    They're always hiring because people are always quitting! If you're desperate for a job, you don't need experience to do this. Just make a good impression in the interview and online application by seeming competent & very competitive (they love that for some reason), be able to speak clearly and you're likely to get hired.

    Cons

    You're on the phones all day! There are no paid breaks. You have to log your own hours at the end of each day and figure your ACTUAL production hours and fill out (BY HAND) a work sheet with your completed surveys and the money you made and hand them in to a supervisor before you leave which is such a weird way to do things, definitely inefficient.

    They reel people in by saying how "flexible" the hours are but they aren't at all. There's a set time slot between 3 and 11 that you can work, the offices are only open during those hours. Except for weekends when it changes from early morning to afternoon hours. Not flexible. They also push that you pick your own hours and only have to work 21 hours a week. But here's the thing: the hours you work aren't based on the time you're physically there, they're production hours. It's not even just the time you spend on the phones, but the time you're actually logging a survey! So you can be going in for well over 21 hours a week but your chart is not reflecting that. And as for the "pick your own hours" bit you can only work from 3-11 so there's nothing to pick. You're gonna be working 3-11. Or some small deviation like 4-11 or 3-10 because you need the money.

    Speaking of the money the base pay is $9.50 which is a huge part of the appeal of working there. But you're only guaranteed that for the first six weeks. After that once again it's based on productivity. So you start making less than that because you're not completing enough surveys. Which mostly isn't your fault, the numbers are randomly generated and so you get answering machine after answering machine. And if it's not an answering machine it's someone who hangs up on you as soon as you open with your pitch. This happens to the best of them, veterans of the job (5+ years) and high school kids alike. There's nothing you can do about it. Some people, a small group out of the office become rockstars at it and make $13 an hour doing it. Those people have usually been doing it for some years though. And I really cannot imagine why someone would keep at this for so long because there's no where to go. No place to move up to. You're a telephone interviewer and you'll always be one.

    Overall the job is pretty straightforward and simple. You do the same thing all day, the systems are easy to navigate, the surveys are easy to get through. But it's exhausting work though. Actively trying to persuade people all day, and getting denied over and over. If it doesn't wear you out to be "on" all day and you can handle repetitive rejection give it a try. But you'll probably be disappointed by the pay and get fed up and leave.

    Also something I forgot to mention. Their servers are very poor so there are times when certain surveys are just down and boot everyone off the system and we all just have to sit around and wait while not being paid of course! Fun! Also if you're doing really well on a survey the managers will take you off and put you on a bad one that's unpopular with public or very long and hard to complete without someone hanging up in the middle (which means you don't get paid for it). And some surveys are worth more money than others so yes you'll definitely be demoted to a lesser paying survey.

    Advice to Management

    Paid breaks! Updated software! Seriously no one wants to do math at the end of a long day by hand. System should be able to spit out your records on its own. More variety in surveys, a guaranteed base pay that's actually guaranteed. There are no raises no matter how long you've been there or how good your work performance is. It doesn't seem fair that people who have been around for years can make the same as some high school/college kid. Paid breaks! The physical hours vs. production hours aren't likely to change either but they should.


  9. Helpful (25)

    ""Family owned company that doesn't take criticism well and is not open to new ideas.""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Omaha, NE
    Former Employee - Business Development in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gallup full-time (More than 5 years)

    Pros

    "Great place to develop entrepreneurial skills."

    Cons

    Lots of drama and full of managers that don't know what they are doing. They offer no opportunity to advance within the organization. They preach recognition and employee engagement with tooting horns, but they do not know how to practice the recognition properly or fix employee engagement issues. If your go-to doesn't have your back, your time at Gallup won't last long. The culture there is very misleading. They want everyone to put on a happy face and pretend that everything is perfect, which by the way is not, and people should know that.

    Advice to Management

    Teach your Go-To's how to manage a team properly. If you can't get them to manage teams accordingly, then get rid of them. They often put the problem on someone else b/c they fear losing there job if they don't . Some of the managers have been there far to long and you need to restructure your management.

    After seeing how some of the managers there operate, I'm not sure how they got into the role they are in. It takes a special person to manage people and not all have the ability or knack to do it, even if they have been there for 20 years doesn't mean they are good managers.

    Have a more clear picture on time off. The erroneous hours that you require of salaried employees is quite ridiculous. You preach work/life balance, but when your employees are constantly worried about hitting the minimum hours, you make it difficult to maintain that work life balance. Why track hours if you are salaried? My thought is if you get your job done in less time required, then why make a deal of hitting your hours. Make a deal of it with individuals that are not performing at a high level and put them on performance plans.

    Lastly, listen to your employees and help them resolve issues. This is one area where your company is very weak. Resolving issues is part of the managerial role and part of being an employer, but when you have managers that don't know how to or address the issues at hand, then you have someone that is in the wrong role.


  10. Helpful (9)

    "You're a # to them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gallup part-time (Less than a year)

    Pros

    Schedule freedom, open office space

    Cons

    Everything else, you're a robot

    Advice to Management

    Don't be fake


  11. Helpful (6)

    "4 years full time interviewer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Team in Lincoln, NE
    Former Employee - Professional Team in Lincoln, NE
    Negative Outlook
    Disapproves of CEO

    I worked at Gallup full-time (More than 3 years)

    Pros

    Flexibility is OK, but some times of year there is no work but you still have to get in your hours.

    Cons

    Lying by management. Turnover is high and that works for them. They only give lip-service to wanting to reduce turnover. It isn't true. Quota ( number of completes per hour for full pay) keeps rising, and capacity necessary for bonuses has increased from 90% when I began, to 105% when I left. Ity's a VERY high stres job which management NEVER acknowledges.

    Advice to Management

    Run fast and far. Only those closely orbiting the Clifton inner circle will have meaningful advancement.


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