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Gallup Reviews

Updated April 25, 2017
391 reviews

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3.3
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
273 Ratings

391 Employee Reviews

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Pros
Cons
  • Zero work life balance (so much for their book: 'Wellbeing: The Five Essential Elements') (in 14 reviews)

  • Employee engagement is just a string of consonants and vowels (in 12 reviews)

More Pros and Cons

  1. "Telephone Interviewer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Gallup part-time

    Pros

    Come when you want and leave when you want
    Manager tried to have sex with me
    Other managers were good
    sometimes got paid for doing nothing

    Cons

    the girls who always talked trash on me

    Advice to Management

    talk trying to get my number


  2. "Very special company with a bright future ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gallup full-time

    Pros

    1) Interesting science and research, great insights around behavioral economics and people 2) In some business areas, pioneering company (e.g. Employee Engagement, World Poll, Clifton StrengthsFinder) 3) Great effort in striking work-life balance, although varies a lot across offices and departments 4) Beautiful offices and good benefits, the company takes care of its people 5) Generally very smart and nice people, you can build great relationships 6) Strenghts-based organisation, i.e., focuses on individual's innate talents

    Cons

    1) Lacks structure, thus might be very confusing if you're used to more hierarchical and well organised environments 2) Very narrow in management practices. Could build more consulting capabilities 3) Because relationships are so important, they sometimes overshadow real performance 4) Somewhat inward looking 5) Still too US-centric, i.e., not enough indipendence is given to international offices

    Advice to Management

    1) Bring more structure and KPIs to measure performance objectively 2) Open your company to industry experts to get closer to market needs and trends 3) Delegate more power to international offices (e.g. budgets, consulting practice, etc.)


  3. Helpful (2)

    "LDC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LDC in Omaha, NE
    Current Employee - LDC in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Gallup full-time (More than a year)

    Pros

    Freedom and access to research. We pride ourselves on being "nice" to each other. The higher Education department is wonderful.

    Cons

    Those in management positions are lacking in leadership skills. A perfect example of a company that actually is proud of Nepotism.

    Advice to Management

    The level under the Clifton family needs to learn what a leader is, compared to a manager. Of course, we teach management skills, so we have great project manager managers. Good people but lack courage and ability to paint a vision of things bigger than just "landing a large contract." Our strategy of products is just a calendar of when they will be done, which, by the way, was the same as last year. We have no real plan to grow. We start and stop projects.


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  5. "Telephone Interviewer"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gallup (More than 3 years)

    Pros

    Excellent job for high school and college students. Great flexible hours.

    Cons

    Respondents can be hard to deal with at times.


  6. "Pretty satisfied, but things could always improve!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant
    No opinion of CEO

    I have been working at Gallup full-time

    Pros

    Variety of Work
    Great Mission
    Nice Coworkers

    Cons

    Lack of Innovation
    Lack of openness to new ideas
    Variance in managers and leaders

    Advice to Management

    Practice what you preach. Look at competitors and outside research.


  7. Helpful (1)

    "Avoid Operations team"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some really great people, very bright consultants and capable Managing Director. Consulting management is professional and gives constructive feedback. Central location.

    Cons

    Very cliquey, Operations in London has such poor management it ruins the spirit of the whole office; Ops managers seem completely out of touch with reality and are unbelievably rude and passive aggressive. Uncannily high staff turnover for a company that prides itself on its selection processes and management skills.


  8. "Great for some people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Bellevue, WA
    Former Employee - Telephone Interviewer in Bellevue, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Gallup full-time (More than a year)

    Pros

    You're paid by performance so you can make up to 16/hr or more if your good and/or bilingual. You also create your own schedule which can be a plus.

    Cons

    You're paid by performance so you can make as low as minimum wage. You also create your own schedule which might not be right for some.

    Advice to Management

    Adjust quotas a little better and apply suction


  9. Helpful (2)

    "Good High School Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interviewer in Lincoln, NE
    Current Employee - Interviewer in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gallup (More than 3 years)

    Pros

    This job was one of the best I had, but because of the people. Because Gallup focuses primarily on employees (they do all the work), they promote a healthy and fun environment. They match college tuition based on performance (although it's hard to achieve), and they offer tips and bonuses if you work extra hours.

    Cons

    You're inside all day. Sometimes it's really all about luck, no matter how great your pitch is a person will answer and hang up as soon as they hear your telephone voice. Makes it hard to attain tuition reimbursement. No room for advancement in the company at all, unless you are literally the best out of 200+ workers, thats hard to do. Overall, had a good experience but the thought of ever going back to it literally sucks the life out of me.

    Advice to Management

    Schedule more activities outside of work time, and offer more room for advancement.


  10. Helpful (1)

    "It was alright, not incredibly difficult just repetitive and hard to manage your "productivity""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer
    Current Employee - Telephone Interviewer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Gallup part-time (Less than a year)

    Pros

    >Management was good

    >Co-workers are fun to be around, charismatic, and intelligent

    >Make your own hours

    >Mostly autonomous

    >Sometimes very little to no micro-managment

    Cons

    >Incredibly cheesy activities.

    >Don't expect to be making base pay after your guarantee is up.

    >Don't listen to management when they say they have a low turnover rate. 90% of your training class will be gone before your 4 months are up.

    >Incredibly repetitive, I thought that the surveys would change up as time went on and we rarely get in new surveys to do. Its mostly the same surveys maybe with one or two more questions thrown in.

    >Your productivity is purely luck based, too many variables you cannot control.

    >When you are doing well they will make you move projects before you are able to continue your streak.

    >Losing clients like flies during the winter.

    >Projects are dry as can be yet somehow you may be required to do overtime to fill project hours of the location.

    >The managers are just as much of a puppet as you and don't really control much. They are only the enforcers.

    >Quota does not seem high at first until you try to make someone take a "10 minute" survey. They either don't want to go all the way through or take too long and it destroys you. Even 5 minute surveys have the potential to last 20 minutes if you get indecisive or argumentative people.

    >Bank survey quotas are atrocious sometimes. Most are meant to take 3 minutes but based on respondent answers can take nearly up to 8 or 10. This frustrates the respondent and destroys your productivity. When the quota is 7 an hour and most of your respondents are taking 5 to 8 minutes PLUS you have to calculate the time it takes to get someone to do the survey with you (which is not usually too hard with banks.) it can make it impossible. If all your respondents just happen take 5-8 mins/survey to get quota filled that means anywhere from 35 to 50 minutes of the hour you have to be (purely) talking on the phone and nothing else. It leaves little to no room for being told no or dialing.

    >They are even now trying to destroy your non-dial time. You now have to clock out at a station after "checking out" for the night. This includes the official nightly check out to handing in the sheet with the data from the check out to a manager. From "check out" to clock out it takes at least 5 minutes. (At least in my location) This sends you from 7% (The proper non-dial %) to 12 or 13%. The "supposed" justification for this is so you get paid for the time it takes you to clock out, but in reality all it does is take one last measly attempt to destroy your production.
    In order to keep this from happening that means by the end of the night you have to have next to no non-dial time.

    >You can be fired for low production.

    Advice to Management

    Treat interviewers and the location managers better. Don't be so money hungry that you lose quality and start attempting to destroy your employees hard work so subtlety that in the end they feel like its their fault. Lower quotas or find a different way to evaluate employee pay because there are too many factors that cannot be controlled. Stop the fake "we're one big happy family" act. All it does is make people get fed up quicker.


  11. Helpful (7)

    "Probably a Good Idea to Think Twice..."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Gallup full-time

    Pros

    - Bright, flashy offices
    - There are some really nice, genuinely friendly individuals working at Gallup

    Cons

    - Zero work life balance (so much for their book: 'Wellbeing: The Five Essential Elements').
    - Some EXTREMELY disrespectful and unprofessional people who contaminate the work environment (very 'high-school' like behaviour).
    - Management that don't (sincerely) care about their employees.
    - There are some seriously unpleasant people in Management (grossly hypocritical considering that Gallup coaches other professionals on leadership and employee engagement).
    - If you are not compliant with being worked into the ground or spoken to like a dog, you are out.

    Advice to Management

    As someone said in a former review - PRACTICE WHAT YOU PREACH!

    Learn the true meaning of compassion and respect (towards your staff) - a bright, swish office isn't enough to keep your staff engaged.

    Stop being so hypocritical and actually be sincere about concentrating on people's strengths (a colleague was told that they're stupid - how is that constructive? Seriously!?!).

    If the MD knew how certain people behaved within management, he would probably die of shock (he is a genuinely respectful person that wouldn't tolerate this behaviour).

    People are overworked! Pay attention to their wellbeing (sincerely) instead of only concentrating on the bottom line.


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