GameFly Reviews | Glassdoor

GameFly Reviews

Updated August 14, 2017
17 reviews

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3.0
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Dave Hodess
9 Ratings

17 Employee Reviews

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  1. "i worked for gamefly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Seattle, WA
    Former Employee - Supervisor in Seattle, WA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at GameFly full-time (More than 5 years)

    Pros

    company takes care of you
    good medical and dental
    great vacation hours
    everyone for the most part is friendly
    yearly bonus and Christmas bonus and yearly drawings for prizes
    401k
    reimbursement for schooling and gym
    I miss being apart of the company
    you fall in love working for this company

    Cons

    it can get really slow
    the managers seem to not be anything more than babysitters and no one keeps track of them
    there is no connection through out company warehouses seem more pitted against each other as well as no one warehouse does things the same
    upper management seems content with a declining customer base
    not a lot of opportunity to grow

    Advice to Management

    keep better eye on your managers some of them have literally been doing nothing for years.


  2. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    very diversified and some really smart people at work

    Cons

    monotonous at times but get to learn a lot

  3. Helpful (1)

    "Friendly, but short-sighted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GameFly full-time (More than a year)

    Pros

    Small office environment, can get to know everyone
    Frequent company events and lunches
    Great salary

    Cons

    No motivation to do better or rock the boat with new products or processes
    No room for growth or promotion
    Long-term future of company uncertain


  4. Helpful (4)

    "good place to work, lacking direction from the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Manager in Los Angeles, CA
    Former Employee - Content Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice office, good benefits, good work/life balance

    Cons

    Dated product with dwindling subscribers and no apparent plan to recover or grow the company.

    Advice to Management

    Be more open with employees about the state of the company and the long-term business strategy (if there is one).


  5. "Customer Service Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GameFly (More than 3 years)

    Pros

    It's a small office environment so you don't have a lot of the issues that come with working for a major corp. in a huge call center. Good benefits that include medical, dental, vision, 401k. It's also a very relaxed atmosphere which helps a great deal due to the stresses from doing customer service work in general. You also get to talk about games all day, major plus.

    Cons

    Limited advancement opportunities due to the smaller office environment.


  6. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GameFly full-time

    Pros

    Great people great company great execs

    Cons

    None that i can think of


  7. "Great people, boring job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Tampa, FL
    Former Employee - Warehouse Associate in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GameFly full-time (More than 3 years)

    Pros

    Good Health Insurance
    Free Game Rental Service

    Cons

    Repetitive Work
    Some Management Issues
    Limited Growth Potential

  8. "Different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Lakewood, CA
    Former Employee - Fulfillment Associate in Lakewood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GameFly full-time (More than a year)

    Pros

    Work hours and job was a daily routine

    Cons

    no room for advancement or promotions

    Advice to Management

    pay attention to employee complaints


  9. Helpful (1)

    "Unsure of its next step."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GameFly full-time

    Pros

    Excellent work/life balance and time off policies. Great atmosphere, warm welcome to new employees. Extremely nice people to work with.

    Cons

    Lack of accountability on some levels, unable to unify goals and optimize efforts. Indifferent outlook on long term goals. Deficient in vision and motivation.


  10. "Awesome Company..Low Pay..ZERO opportunities to advance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GameFly full-time (More than a year)

    Pros

    -Great group of people to work with
    -Management is open and easy to talk to
    -Fun product
    -Small call group (can be good or bad depending on your preference)
    -Great Medical/Dental/Vision benefits

    Cons

    -Low pay for customer service
    -No advancement opportunities in customer service (can't advance unless someone in leadership quits which is extremely rare)
    -Treated differently than the corporate employees in California
    - Can't play video games/limited online because the company is not willing pay for better coverage

    Advice to Management

    Gamefly needs to find ways to expand their customer base in order to grow their staff and opportunities for growth for their customer service center.


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