GameStop Reviews in Atlanta, GA | Glassdoor

GameStop Atlanta Reviews

Updated June 23, 2017
45 reviews

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Atlanta, GA Area

3.1
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GameStop CEO J. Paul Raines
J. Paul Raines
21 Ratings

45 Employee Reviews

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  1. "Senior Game Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Game Advisor in Dallas, GA
    Former Employee - Senior Game Advisor in Dallas, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GameStop full-time (More than a year)

    Pros

    Fun, Competitive, Exciting, Never a Dull Moment.

    Cons

    Very long hours, not a big chance to promote, and not a lot of growth opportunity.

    Advice to Management

    None


  2. Helpful (1)

    "My Experience So Far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Guest Advisor in Atlanta, GA
    Current Employee - Senior Guest Advisor in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at GameStop part-time (More than 3 years)

    Pros

    If you like video games then there is a lot to like about this job. You get to talk about games you like and hear a lot of things from a lot of different people about all types of games. You learn a lot just by working and overhearing people talk about games they enjoyed or hated. Being able to try out games for a few days at a time also helps to get an idea of what the games about to be able to promote it better.

    Cons

    The pay is honestly pretty bad. Even getting to a keyholder position (Senior Guest Advisor is the lowest) is not worth the pay at all. At the SGA position you are pretty much required to do the same exact job as an Assistant Store Leader but with no guaranteed hours, way less pay, no benefits, and no paid time off/vacation. The SGA position is the worst position to be in in the company but is a necessary position to reach if you want to work your way up.

  3. Helpful (1)

    "Fun job, TERRIBLE compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Advisor in Cumming, GA
    Former Employee - Game Advisor in Cumming, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GameStop full-time (More than a year)

    Pros

    If you love video games and don't have trouble talking to people and being friendly, you'll love working here.

    Cons

    The pay is minimum wage with NO commission or bonuses. You could be the top salesperson and be bringing in hundreds of thousands of dollars for the company but it will not effect your compensation in any way.

    Advice to Management

    Pay your employees based on their performance.


  4. Helpful (1)

    "Taught me that retail is not my end destination in life."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - You meet lots of great people daily and (depending on your management) feel like part of a really great, cohesive team. A lot of really great people work for GameStop and truly love the gamer culture.

    - The actual job is REALLY EASY. Everything about it. Nothing hard at all. Just protect your inventory, do your counts on time, report everything weird, take care of your customers, and don't go over hours. Oh, and sell stuff.

    - Depending on the sales or region, you can make okay money and benefits (once you get to ASM and up).

    - If you are TRULY a retail person and want to make retail your career for a LONG WHILE (i.e. District Management and such), then this is a great place for you. (But be prepared to wait for a while.)

    - Store Managers get to go to a management conference every year and reap physical benefits and have some really great experiences so they can bring knowledge back to their teams.

    Cons

    - Gamestop = Politics. A lot of hard-working, awesome people get jerked around and screwed over because some District Managers play favorites or ignore opportunities in other districts for awesome people in because they don't want to lose numbers (but then they don't offer any benefits upon their awesome people staying), and other really ridiculous practices.

    - Not enough hours to go around. ESPECIALLY NOW because Store Leaders are not salaried anymore and hours are not as plentiful as they used to be. How do they expect to have amazing associates when after the full-timers are taken care of, there are only 40-50 hours to split amongst 5 people (if not more)?

    - No work/life balance when you get to ASM (Assistant Store Manager) and beyond. The juice isn't really worth the squeeze in my opinion because they expect you to be ON-CALL for your store/stores at all times. GameStop does not respect work-life balance. A lot of people have responsibilities like kids and health issues. Especially in the Atlanta region, the "Store Manager Schedule" of either 8:30-6PM or 12PM-close for Store Managers is an INSULT to their managers' intelligence.

    - There is are unspoken-about walls between Corporate, Store Leaders/District Managers and Assistant Store Managers/Senior Game Advisors/Game Advisors. You may think that your Store Managers and District Managers are okay with you, but in reality, they may have a completely different opinion. Transparency seems to be a lost art in the company now; it used to be different.

    - Because GameStop is now feeling the pressure to make sales due to the PS4/Xbox One launches doing so well, micromanagement is at an all-time-high.

    - There aren't many incentives given to associates (ASM and below) for helping their stores do well. Store Managers have a tendency to reap all the rewards and it's all up to them as to whether the people that their businesses are built of get anything. I think that's unfair and that Corporate and District Management should offer contest prizes to ALL employees.

    Advice to Management

    To Region 1 Regional Management: Please reconsider the Store Manager scheduling requirement. Lots of stores can function with store managers working varying shifts. Let your stores run themselves.

    To Field Management: Reward your employees whenever and however you can. They will want to stay with you and not leave you high and dry.


  5. Helpful (2)

    "Cashing in on employees' love of video games."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at GameStop full-time (More than 5 years)

    Pros

    Being in a gaming environment. Freebies for management. Customers are typically fun and easy to work with. Employee funded "Gamerfund" that helps out fellow associates in times of need.

    Cons

    High stress, competitive sales environment with no incentive to employees to perform. Frequent threats of "holding people accountable" for underperformance in the many different sales metrics that are tracked. Accountability is a nice way of saying "termination" with this company. Low pay by industry standards. Raises are given based on store performance as opposed to personal performance. Forced to badger and annoy guests with an endless array of messages that are to be regurgitated to every customer every time. Failure to do so now leads to termination even if optimal customer service is given. Whatever your position in the store you are viewed as highly replaceable because there are droves of young people that don't know any better just chomping at the bit to work in a game store. GameStop operates as a company that is on the verge of bankruptcy. Constant changes to expectations of their associates. Unattainable goals. Introduction to new products and services (i.e. Cricket cell phones) with little to no training offered on sales tactics and execution. Clueless district managers.

    Advice to Management

    Drop the "protect the family" mantra, or at least clarify that the true meaning of "family" is the company's assets and not the staff as you lead people to believe. In 6 years I have seen very little done to protect anyone at the store level. Leave the customers alone. Let your associates use there own good sense on what products to offer and what messages to deliver to specific customers like you did in the past. Regurgitating the same tired "value message" to every single person is both extremely annoying to the average customer and exhausting and embarrassing for your employees. Pay your people more. The expectations placed on associates at all levels of the store are far too high to justify the minimum wages that you offer. Stop preying on your employees love of video games and offer them livable wages. You want people to sell your failing Pro cards? How about you give your people $1 (out of the $15) for every subscription sold? Give your people incentive to perform. Hire from within for management opportunities. Seeing people get brought in from the outside for these higher paying positions is disheartening. District managers are clueless when it comes to store operations and it's embarrassing. Take a tip from Home Depot and make your higher ups work in a store a couple days out of the year to give them some perspective. You will gain valuable knowledge from the experience and receive more respect from your people.


  6. "Assitant Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at GameStop full-time (More than a year)

    Pros

    The people, the customers, relatively easy to get a hold of all the procedures and what numbers to push and different ways of selling. My pay was $11.25 for a relatively easy job and duties.

    Cons

    It's in the corporate world so you are just a statistic. The company on a District level shows no concern for personal crisis of the employees or shows any concern for lack of resources or training.

    Advice to Management

    Be more personable and create a positive environment.


  7. Helpful (1)

    "Assistant Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Atlanta, GA
    Current Employee - Assistant Store Manager in Atlanta, GA
    Recommends
    Neutral Outlook

    I have been working at GameStop full-time (More than a year)

    Pros

    Relaxed yet Challenging, lots of room for growth, good people, games

    Cons

    Management is underpaid severely, from SGA to SM

    Advice to Management

    Raise pay or start giving commission, more incentive for sales is needed

  8. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay and time off

    Cons

    Long hours and hard work

    Advice to Management

    Not at this time


  9. "Game Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Advisor in Hiram, GA
    Former Employee - Game Advisor in Hiram, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GameStop part-time (More than a year)

    Pros

    Co-workers were friendly and fun; Store Manager was great; relaxed environment; game rentals allow employees to play new games in order to better sell them to customers;

    Cons

    Customers tended to be stubborn and rude; co-workers and manager quality varies from store to store (I lucked out); relaxed environment causes employees to be too informal at work; was personally led on by the prospects of a promotion that never came prompting me to leave the company; occasionally required to meet goals on number of pre-orders or membership cards sold; hours were minimal and sporadic

    Advice to Management

    Upper level managers need to be more realistic with


  10. "I am extremely under paid for the work I put in. Otherwise, its the best job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Game Advisor in Stone Mountain, GA
    Current Employee - Senior Game Advisor in Stone Mountain, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GameStop part-time (More than a year)

    Pros

    Gamestop has a work environment and friendly customers. As long as you keep your priorities straight and follow guidelines, it's lovely.

    Cons

    Low hours. Bad wages. Higher ups expect employees to move mountains for peanuts. I can and will move mountains, but not for peanuts!

    Advice to Management

    Pay us more money, and we'd make more money for you with less mistakes etc. Circle of life.


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