FilterAtlanta, GA Area
I have been working at GameStop full-time (More than 5 years)
Being in a gaming environment. Freebies for management. Customers are typically fun and easy to work with. Employee funded "Gamerfund" that helps out fellow associates in times of need.
High stress, competitive sales environment with no incentive to employees to perform. Frequent threats of "holding people accountable" for underperformance in the many different sales metrics that are tracked. Accountability is a nice way of saying "termination" with this company. Low pay by industry standards. Raises are given based on store performance as opposed to personal performance. Forced to badger and annoy guests with an endless array of messages that are to be regurgitated to every customer every time. Failure to do so now leads to termination even if optimal customer service is given. Whatever your position in the store you are viewed as highly replaceable because there are droves of young people that don't know any better just chomping at the bit to work in a game store. GameStop operates as a company that is on the verge of bankruptcy. Constant changes to expectations of their associates. Unattainable goals. Introduction to new products and services (i.e. Cricket cell phones) with little to no training offered on sales tactics and execution. Clueless district managers.
Advice to Management
Drop the "protect the family" mantra, or at least clarify that the true meaning of "family" is the company's assets and not the staff as you lead people to believe. In 6 years I have seen very little done to protect anyone at the store level. Leave the customers alone. Let your associates use there own good sense on what products to offer and what messages to deliver to specific customers like you did in the past. Regurgitating the same tired "value message" to every single person is both extremely annoying to the average customer and exhausting and embarrassing for your employees. Pay your people more. The expectations placed on associates at all levels of the store are far too high to justify the minimum wages that you offer. Stop preying on your employees love of video games and offer them livable wages. You want people to sell your failing Pro cards? How about you give your people $1 (out of the $15) for every subscription sold? Give your people incentive to perform. Hire from within for management opportunities. Seeing people get brought in from the outside for these higher paying positions is disheartening. District managers are clueless when it comes to store operations and it's embarrassing. Take a tip from Home Depot and make your higher ups work in a store a couple days out of the year to give them some perspective. You will gain valuable knowledge from the experience and receive more respect from your people.
If your a gamer the discount is ok. Good for high School kids part time work. hard to said to many nice things sorry
Atlanta East never promotes from within. To much high presure for Subs and Reserves DM's should not talk about other Managers on the sales floor
Advice to Management
Atlanta East needs a new leader.
Few. If you are a gamer, then the checkout policy and the employee discount policy are nice. Access to industry news and information is also good.
Gamestop fundamentally fails to understand either work/life balance or the concept of employee safety. In most stores, employees spend large amounts of time working alone in a business that consistently runs a high risk of robbery and burglary. The staffing model is such that Store Managers must constantly be at work, since corporate does not allocate enough payroll to the stores to provide proper staffing. I don't know how Gamestop avoids running afoul of federal overtime guidelines, since they have salaried managers working more than half of their time in non-management tasks.
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