GameStop Reviews in Los Angeles, CA | Glassdoor

GameStop Los Angeles Reviews

15 reviews

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Los Angeles, CA Area

2.0
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GameStop CEO J. Paul Raines
J. Paul Raines
10 Ratings

15 Employee Reviews

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  1. "This company was never that good to begin with but now it's going down fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Los Angeles, CA
    Former Employee - Assistant Store Manager in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at GameStop (Less than a year)

    Pros

    Flexible scheduling
    Free digital Games and other swag from the developer for upper management (occasionally)
    Getting to talk to people about video games and being surrounded by what you love
    It's an ok first job to cut your teeth in

    Cons

    Overly aggressive selling culture
    Unrealistic goals from corporate for under paid associates and management
    Low hours
    Payroll is often stretched thin making you have to be alone for hours on end
    Having to sell cricket wireless and double as a GameStop employee and cricket wireless employee without commission and depending on the district you can get fired or written up if you don't meet said cricket goal monthly this goes the same for their reservations and power up pro memberships
    Employee discount doesn't work for new hardware and leaves a lot to be desired TBH.
    LACK of opportunity and growth. Stores are closing down left and right, seasoned store managers are being split and overworked to take care of 2 stores at a time for little compensation meanwhile they're being dangled promotions for spots that don't exist.
    If you don't sell well they will find a way to fire you meanwhile they're desperately grasping at straws trying to find people to work for them and hiring bad employees and mediocre managers to fill spots. they can't keep people in place because expectations are so high and pay is so little and they're quitting. This company was on Forbes worst companies to work for for a reason. Don't let the video games fool you, this is a business after all they have to make money and they're losing more and more every year.

    Advice to Management

    You can't fire someone just for not having numerical results when they're trying and putting in the effort. That's not legal. It's not their fault that games are going digital and you don't want to update your loyalty programs.


  2. "Game Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Advisor in Santa Clarita, CA
    Former Employee - Game Advisor in Santa Clarita, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GameStop part-time (More than a year)

    Pros

    Awesome customers, relatively flexible hours

    Cons

    Management -- they make or break the job. If you irritate your manager they won't talk to you they'll cut your hours in hopes you quit.

    Advice to Management

    Take care of your people, don't engage in slander of your employees, communication is key!


  3. Helpful (1)

    "Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Negative Outlook
    No opinion of CEO

    I worked at GameStop part-time (More than a year)

    Pros

    Discounts were good and you can check out the latest games to review. Also the swag from conventions.

    Cons

    Hours were horrible. They called you in at crazy hours. There was way too much work when there were only 2 people in staff.

    Advice to Management

    Be aware of that your staff does. Those who go into it as managers should shadow a regular lead during the day to see how much they have to do on the floor in the back AND ring people at the same time. It was a constant juggle. Definitely needed structure


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  5. Helpful (1)

    "The most stressful, chaotic time in my life."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GameStop full-time (More than 3 years)

    Pros

    Free games and swag (SMs and above only unless you have a generous manager that gives away their stuff to their staff), yearly managers conference, customers, no huge holidays (black Friday was easy peasy, unless you worked in a mall location)

    Cons

    Hostile upper management , drama filled work environment, cut-throat Co workers, stress, unrealistic goals and deadlines, working solo 80% of the time, no security measures when you work solo, not much family time/personal time off, HUGE favoritism within management, Management will lie to make themselves look better, usually at other employees expenses.

    Advice to Management

    Stop trying to make yourselves look good on paper! There is always tons of deception to the customer that upper management requires you to do. The "excellent" training is never done right because management makes you complete it in1/4 of the time that is actually RECOMMENDED by corporate, but to look good on paper and be 100% in training, they rush you and give you weeks worth of information in 4 hours. No one can learn like that! And when the associate struggles it's their fault because they were "trained" and then the manager gets blamed for "rush" training when the DM said to do it. You are constantly expected to get things done that you don't realistically have enough time for or staffing/payroll. You get told that you should have asked for more, but everytime you do, you're told no, just figure it out.

    Pure and simple, if you enjoy lying to your customers, never actually helping them, instead of always trying to get that sale or trade, regurgitating trade in specials to anything with eyes and ears, being thrown under the bus by your peers so they look better, challenging sales quotas, no hours (unless you're a SM, then you'll work wayyyy too many and never ever really be "off work"), being held to unrealistic expectations, GOSSIP and DRAMA filled work environment, being under stress 24/7 than this is the job for you. If not, WORK SOMEWHERE ELSE AND SAVE YOUR SANITY!


  6. "Senior Game Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Game Advisor in Los Angeles, CA
    Current Employee - Senior Game Advisor in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GameStop full-time (More than 3 years)

    Pros

    If you love video game, you get to be up to date on whats going on in the biz.

    Cons

    -Hours
    -Non flexibility
    -Do not value employees
    -Not compensated for amount of work
    -No room for growth
    -Stress from Sales
    -Lots of pressure for performance

    Advice to Management

    You need to value your employees for the hard work that they do. They only take care of the upper management people and forget about the people who hold down the store front.


  7. "Poor management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Game Advisor in Whittier, CA
    Former Employee - Lead Game Advisor in Whittier, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GameStop part-time (More than a year)

    Pros

    Great potential, customers are great, games are a booming business.

    Cons

    Poor management, sales driven in a way that customer service is often lost, not enough training.

    Advice to Management

    Pay employees what each is worth accordingly! Treat and promote employees based on their performance, no favoritism! (This is not a union!)


  8. "Ex ASM"

    Star Star Star Star Star
    • Culture & Values
    • Senior Management
    Former Employee - Assistant Store Manager in Costa Mesa, CA
    Former Employee - Assistant Store Manager in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If your passionate about video games you'll love.it.and the people you work with can make it fun and enjoyable

    Cons

    The upper management can be a deal breaker and some of the things they say can contradict what they want you to do

    Advice to Management

    Don't pick favorites.


  9. "Terrible job to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GameStop full-time (More than 5 years)

    Pros

    15% off discount on games
    Opportunity for advancement

    Cons

    Constantly worked off the clock
    Worked alone or with only 1 person
    Limited tools and resources for operations and loss prevention.
    Worked lots of overtime forcibly, with no say.

    Advice to Management

    Labor management and payroll needs to be increased.
    Pay your employees for all time worked
    Have more resources for employee, including benefits, time off to use, and more perks.


  10. "Not A Good Company To Make A Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in North Hills, CA
    Former Employee - Store Manager in North Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GameStop full-time (More than 5 years)

    Pros

    If you love or are interested in video games, it's worthwhile and at times fun in terms of dealing and interacting with customers who also love video games. You get discounts on video games (both new and used) but not video game consoles. When I worked for the company, I definitely loved the employees/subordinates I worked with.

    Cons

    Terrible upper management, particularly District Managers. District Managers play favorites. The fact that a District Manager would promote somebody with a High School Diploma over somebody with a Bachelors Degree to Store Manager for the mere fact that he likes that particular person is ridiculous and downright wrong. Let's get one thing straight first, the company prefers to hire Store Managers externally so getting promoted to Store Manager is very difficult no matter how hard you work and show your worth.

    Advice to Management

    If a store doesn't reach its numbers, don't use scare tactics towards the store managers and think that will change anything for the better. More likely than not, it makes things worse and stresses the employees. Show professionalism in what you do, be a coach, be a guide for success not failure. A good manager is somebody who is able to mediate and manage different personalities and egos. A good manager is somebody who offers guidance through the good and tough times. A good manager is not somebody in authority all the time - somebody who orders his/her subordinates to do this and that or scares people if they don't meet unrealistic or over the top expectations. Just be a GOOD MANAGER.


  11. "No chance to grow, no chance to shine."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Glendale, CA
    Former Employee - Sales Associate in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GameStop part-time (More than 3 years)

    Pros

    Working with video games is fun, as a young guy, at first.

    Cons

    The management is deplorable, the system is outdated and unfriendly, and the opportunities they will bait you with are non existent.

    Advice to Management

    You need to care about your employees more. Paying someone who has been working for you for 5+ years, and is doing the work of a manager (because you are too cheap to just hire a new manager/bring one in from another store) 8.90 an hour is terrible.


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