Gap Reviews in San Francisco, CA | Glassdoor

Gap San Francisco Reviews

Updated September 4, 2017
405 reviews

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San Francisco, CA

3.3
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Gap CEO Art Peck
Art Peck
51 Ratings

405 Employee Reviews

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Pros
Cons
  • Work/Life Balance is a struggle (in 101 reviews)

  • Having to push Gap credit cards (in 202 reviews)

More Pros and Cons

  1. "Excellent first job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA
    Recommends

    I have been working at Gap part-time (More than a year)

    Pros

    As a first job, Gap has exceeded my expectations, or at least, the store I worked at did. The staff was friendly, the managers understanding, and the hours flexible. Gap also offers an excellent employee discount and other perks. Highly recommend as a first job!

    Cons

    Not many, but sometimes Gap can be a little unpredictable. You can come into work thinking everything is still 50% off, but then find out that corporate suddenly changed their minds that morning. Not fun to deal with customers who aren't very understanding of how things work...


  2. "career gap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Web Developer in San Francisco, CA
    Former Contractor - Web Developer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gap as a contractor

    Pros

    flexible office policy.
    Decent food.
    Good work schedule.

    Cons

    Terrible communications. You could be jobless without the slightest clue about why it happened. Possibly it's favoritism. Possibly you don't smile enough, As a worker, you will not understand the reasons for manager dissatisfaction with any clarity on the job or even after the job is over. Any opportunity purported to offer you feedback will be rescheduled, avoided, cancelled or postponed indefinitely because, while your communications are expected to be optimal and overly generous, communications directed toward you to enhance your understanding of your own performance and ensure your success will be non-existent. This might be by design.

    You'll be confronted for any workplace challenges that come as though you are wrong both in outcome as well as in intention. In short, it is a hostile work environment and the hostility is generated from above. I was advised by a friend who'd contracted there in a much higher pay grade working in a very engineering-heavy role that they are simply and unneccesarily mean.

    They let me go while I was sick at home; offered up no valid reason, and left me to pick up the pieces. Didn't feel that as a person, I deserved even the dignity of understanding any improvement I could make. Reached out to the boss to find out what she was thinking, was met as had been many of my prior efforts at communication, with silence, ultimately left to find my own closure and pick up the pieces with nothing but a bitter memory of this place where I offered up my work and loyalty and did my honest best, and was discarded like a used product.

    Advice to Management

    Communicate with your workers. If you aren't happy with them; let them know the reasons. Speak to them in confidence and privately if they're doing something wrong. Build their trust in private, rather than break down their dignity in public. If there is some way you feel they're not cutting the mustard, let them know privately. Give them a fighting chance to fix something when you feel they're doing it wrong. Don't try to humiliate them or otherwise belittle them before their peers. That behavior is immediately destructive to the employee's morale. Ultimately, the entire team suffers for it as every other employee will fear speaking their mind in front of their peers.

  3. "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Manager in San Francisco, CA
    Current Employee - Inventory Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Gap full-time (More than a year)

    Pros

    Good work life balance, good culture, Opportunity to try new jobs

    Cons

    Employees not always held accountable, easy to just skate by


  4. Helpful (4)

    "DO. NOT. WORK. HERE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Francisco, CA
    Former Employee - Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gap full-time (Less than a year)

    Pros

    Leadership cares only about maintaining status quo and building their own fiefdoms so as long as you don't challenge that, you probably won't have to do much work. So if you like work/life balance -- and by balance, I mean barely doing any work, then it's great. Also, they espouse values of equality publicly, even if they don't abide by them in practice.

    Cons

    See above. Also:
     - There are complaints about leadership in virtually every department.
    - There is a TOXIC culture here that is enforced through non-transparent leadership practices, an over preoccupation with inter-office politics and leadership and management who are insecure (and may not even be strong leaders or even experts in their own subject matter)
     - Many people vocalized needing to start seeing a therapist in order to maintain the stress brought on by leaders who feel threatened either by evolving business landscape or internal politics or younger (and often more talented) personnel

    Advice to Management

    To Gap's Board: Clean House. Anyone who is a manager or above in any department who has been there for 10+ years should be fired unless they can demonstrate that they are actually still leaders in their field in subject matter.


  5. "Gap - Brief Review of Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Manager in San Francisco, CA
    Current Employee - Inventory Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Gap full-time (More than a year)

    Pros

    people are great
    decent work life balance
    flexible work schedule

    Cons

    not a very direct workplace


  6. "GAP Inc, Project Management Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Project Management Analyst in San Francisco, CA
    Current Employee - Project Management Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gap (More than a year)

    Pros

    Truly diverse, goal oriented, good culture, great location, good people.
    Despite the cons listed below I think it's a great company to work at.

    Cons

    Although there are a lot of intelligent people with great goals and achievable agendas there isn't always seamless interaction between departments. Not to say that there is infighting just assumptions that make add little speed bumps in getting projects done. With that said, I don't think this is any different in any company. It isn't that bad but occasionally frustrating.
    In addition, as a contractor I was needed to work but with all the projects I was put on, managerial staff didn't have the time to train me.

    Advice to Management

    Take some time to train and on-board employees. It will save a lot of frustration and


  7. Helpful (1)

    "Sr merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Merchandiser in San Francisco, CA
    Current Employee - Senior Merchandiser in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Gap full-time (Less than a year)

    Pros

    Best place to work ever

    Cons

    Very fast paced work environment

    Advice to Management

    Less meetings, more white space

  8. "Typical Retail Work for a Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acting Manager in San Francisco, CA
    Former Employee - Acting Manager in San Francisco, CA
    Positive Outlook
    Approves of CEO

    I worked at Gap (Less than a year)

    Pros

    Great community of people to work with; a company that has great values and a FANTASTIC discount for them and their sister brands!

    Cons

    Typical retail woes: overworked, underpaid. Depending on your store, there may not be room to grow.

    Advice to Management

    More employee incentives...my store had monthly challenges; it would be great to have something corporate wide.


  9. "sale associate"

    StarStarStarStarStar
    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA
    Doesn't Recommend

    I have been working at Gap (More than a year)

    Pros

    employee discount and nice co-workers.

    Cons

    no hours / poor management


  10. "Too little too late"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandising Team Leader in San Francisco, CA
    Former Employee - Visual Merchandising Team Leader in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gap part-time (More than a year)

    Pros

    Opportunity to learn various roles and tools to provide exceptional customer service.

    Cons

    Poor boundries around scheduling, lack of creativity, unrealistic expectations and timeframes for large projects. Too much focus on store brand card. Poor marketing direction and support.


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