GardaWorld Driver/Messenger Reviews | Glassdoor

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GardaWorld Driver/Messenger Reviews

Updated January 1, 2018
85 reviews

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Driver/Messenger

1.9
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GardaWorld Founding President and Chief Executive Officer Stéphan D. Crétier
Stéphan D. Crétier
22 Ratings

Employee Reviews

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Pros
  • The pay is decent but not worth what we go through (see cons) (in 16 reviews)

  • Good pay, good people, state of the art building (in 20 reviews)

Cons
  • Long hours, need to be available 24/7 (in 27 reviews)

  • Bad hours (6am start time) which leads to poor work/life balance (in 11 reviews)

More Pros and Cons

  1. "The staff and management are very Unprofessional and you work very long hours for so little bit of money!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Armed Driver/Messenger in Fairfield, NJ
    Former Employee - Armed Driver/Messenger in Fairfield, NJ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at GardaWorld part-time (More than 3 years)

    Pros

    The Experience you obtain from this job is very good and this job is very resume worthy.

    Cons

    The money earned is horrible, if you are driving, you drive for crazy hours like 15 or even sometimes 17 hours.


  2. Helpful (1)

    "Overworked, underpaid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver/Messenger in Saint Petersburg, FL
    Former Employee - Driver/Messenger in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GardaWorld full-time (Less than a year)

    Pros

    There really aren’t any pros to being employed by Garda, you don’t get paid enough and you work ridiculous hours.

    Cons

    Considering the high risk of the job, the pay rate should be substantially higher than $12.75 an hour. Also, not getting overtime pay until 50 hours is ludicrous. Working 17 to 20 hour days and having to be back less than 4 hours later is also illegal, but that doesn’t stop them from doing it.

    Advice to Management

    Pay your employees for the job they do and the risk they take. Stop over scheduling employees and expecting them to function in little to no sleep.

  3. Helpful (1)

    "Just A Paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver/Messenger in Richardson, TX
    Current Employee - Driver/Messenger in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GardaWorld full-time (More than 10 years)

    Pros

    Plenty of work available = decent paychecks

    Cons

    Trucks are constantly breaking down, A/C works well in some trucks, but not all so you will end up in a truck without a/c sometimes. Turn over is huge issue right now, messengers ( guns ) are quitting, due to being over worked. The reason : new drivers refuse to obtain gun license, those that due then refuse to jump or work weekends forcing senior personal to carry all the weight. Current leadership has lost control of this branch due to lack of knowledge and discipline.

    Advice to Management

    S.O.S. restore order to this branch, set some type of standard for hiring. The newest hires have been wrecking trucks regularly putting us and the public at risk.


  4. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver/Messenger in Manchester, NH
    Current Employee - Driver/Messenger in Manchester, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at GardaWorld full-time (Less than a year)

    Pros

    Don't have to hide my gun at work anymore. People are good to work with.

    Cons

    Long days. Overtime starts at 50.


  5. "Entire Facade"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver/Messenger/ATM Tech in Baltimore, MD
    Current Employee - Driver/Messenger/ATM Tech in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GardaWorld full-time (More than 5 years)

    Pros

    None. Just use this place as a stepping stone to something better.

    Cons

    As an employee that prides myself on keeping my uniform neat and clean, my truck clean and organized. And taking the initiative and showing up on time. This company is a joke.
    -Managers treat hard working employees the same as the slackers. They don’t appreciate hard work.
    -Call outs are an every other day occurrence. That means other people have to pick up that work.
    -Managers harass you for doing your job and accuse you of milking the clock.
    -Managers are two faced and play favorites.
    -Managers don't train employees very well. And they get mad when something goes wrong.
    -Managers don't give you everything to do the job and get mad when its not done.
    -They steal your PTO, and don’t give raises as scheduled in the associate handbook.
    -Trucks are poorly maintained. One caught on fire while driving down the road.
    -No room for growth. Garda is just a dead end job.

    Advice to Management

    Resign so someone more qualified can take your job.


  6. Helpful (3)

    "Wrong people managing the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver/Messenger in Richardson, TX
    Former Employee - Driver/Messenger in Richardson, TX
    Doesn't Recommend
    Approves of CEO

    I worked at GardaWorld full-time (More than 5 years)

    Pros

    Plenty of hours and good coworkers

    Cons

    Management can't get things straight

    Advice to Management

    It can be a good company to work for but they need to hire the right people to manage the company. In the time I was there I went through 3 different branch managers. Supervisors are a joke, they never answer the phone when you need help and always change the schedule everyday. The weekend supervisors show favoritism for certain people. If they don't like you they will put you on the longest route and will find or make up an excuse to write you up. One of the weekend supervisor always looks like he's high on crack or something, to be honest I don't understand how they market the company as a world class company and they have a drug addict as a supervisor. It could be a good company with the right people on management.


  7. "It Pays the Bills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver/Messenger in Phoenix, AZ
    Current Employee - Driver/Messenger in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GardaWorld full-time (More than 3 years)

    Pros

    The starting pay and raises are good enough to keep you around, although being contractual it seems to very branch to branch, city to city. Multiple positions that you can change to to keep things interesting.

    Cons

    No room for promotion. Minimal supervisor or manager positions per branch. Everyone is out for themselves. Most people in a branch learn to back stab or throw you under the bus. Pay is good enough to keep you but not good enough for you to want to be here. HR and payroll have two different agendas and neither of them care about you. You work under contract, like a union, but they only seem to uphold the stuff that benefits the company, not you. Long hours, but threaten to fire you or write you up if you call out or have an emergency, even people who are always on time and never call out. No set hours only start times, done when you are finished with your route or when they let you go home. Childish employees. No communication with employees from supervisors or managers. Not maintained equipment. Poor, damaged, or falling apart trucks held together with barcode stickers, none of which will meet D.o.T. standards. I could keep going....

    Advice to Management

    Pay your bills, then the forklifts wont get repo'd, the phones shut off, or gas cards cancelled. Communicate with your employees and routes might be more efficient, and customers wouldn't threaten leaving. Understand your employees have families and other stuff outside of work that is beyond their control, circumstances that prevent them from coming to work, dont threaten termination or corrective actions on occurrences less than aloud year or contractually. Don't force people to be "on call". Fix the trucks and equipment so time and payroll aren't wasted waiting on mechanics or getting new batteries or scanners.

  8. Helpful (1)

    "High Risk Low Reward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver/Messenger in Edison, NJ
    Current Employee - Driver/Messenger in Edison, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GardaWorld full-time (More than 10 years)

    Pros

    It's a full-time job, even if you are a part-timer you will work full time hours. When you are officially a full-timer they will offer a benefits package with 401k but they don't match on the 401k so you only get what you put in. You will meet people from both sides of the spectrum, some great, others not so great. Yes you will get to carry a gun but that's only because one day you may have to defend your life with deadly force. Remember you are the good guy so you have to operate within the boundaries of the law so you will be under a microscope, especially when wearing your firearm. Overtime after 40 hours. Pay scare currently starts at around $13 an hour (even if you are armed) and ends around $19 an hour, about $20.50 an hour with the Crew Leader bonus. It will take you 12 years to reach the top of the pay scale. After a year of working full time you get 2 weeks of paid vacation and 6 personal paid days off. Your birthday is considered a paid holiday.

    Cons

    Training is a joke, very minimal HR intervention when employees have issues with management or unsafe working conditions. Teamwork between Managers, Supervisors and employees is nonexistent. Because you are dealing with a lot of money you will be putting your life at risk everyday. You don't get to go home until the work is done. Some days will run you 8 hours, others 12 hours. You will have to be flexible with your schedule because workday and days-off differ every week. There will be times when they schedule you off on a certain day then put you on the schedule to work at the last minute without prior notice. So any plans or appointments you had on that day off, Management will expect you to cancel them, if you can't then they will tell you to call in sick and it will count against you on your attendance. After 4 sick call ins in a 2 year period they start with a verbal warning. Your 7th call in sick will result in automatic termination. They don't care if you bring doctor's notes or if your car broke down. Air-conditioning is not required by law and management knows that so in the heat of summer when the A.C. in your truck stops working you will be expected to complete your route. If you try to refuse the truck management will send you home without pay and possibly lose your job for refusing to work. And no you can't just row down the windows... you can't row down windows in Armored Trucks (even if you wanted to). The Armored Car industry is one of the lowest paid in it's category. Yes you will carry a firearm, yes you are responsible for picking up and dropping off a lot of money but between $13 and $19 an hour is the best you can hope for and you will be treated like a tool by management. The U.S. Post Office, FedEx and UPS essentially do the same thing and pay their Driver/Messengers much better. Being a Armored Car Guard is not cute or cool, it's dangerous and you will not be fairly compensated to deal with those possible dangers. Good luck to you if you decide to take on this type of work.

    Advice to Management

    I was only talking about the Gardaworld Branches in New Jersey. I'm sure overall Gardaworld as a whole is a great company, if not they wouldn't be as big as they are. To management I say take care of the boots on the ground. The boys and girls in the trenches are the face of the company. Professionally maintain your truck fleet.


  9. "It's not what I expected."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver/Messenger in Runnemede, NJ
    Current Employee - Driver/Messenger in Runnemede, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pick the hours your available.
    Clock in & hit the road.
    Guaranteed 30 hours at least.
    You can carry your gun in New Jersey.

    Cons

    Pay isn't good enough, especially for a job that requires you to have a firearm & bulletproof vest. This makes employees question decisions they make in life.

    Advice to Management

    Pay employees more money so they'll care for the company.


  10. Helpful (1)

    "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver/Messenger in Las Vegas, NV
    Former Employee - Driver/Messenger in Las Vegas, NV
    Neutral Outlook
    Disapproves of CEO

    I worked at GardaWorld full-time (More than 3 years)

    Pros

    Meet new people and great experience if you want to go into law enforcement or security at hotels in your area

    Cons

    Company is not worth it,health insurance is terrible,long hours no over time until you reach 50+ hours in a week