Garmin Product Support Specialist Reviews | Glassdoor

Garmin Product Support Specialist Reviews

Updated July 4, 2017
32 reviews

Filter

Filter

Product Support Specialist

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Garmin President and CEO Clifton Pemble
Clifton Pemble
15 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (3)

    "Great but doesn't have a good work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Olathe, KS
    Current Employee - Product Support Specialist in Olathe, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for the 20 somethings that are fresh out of college and need a starting point.

    Cons

    Typical large corporation, there's little to no flexibility. Horrible work/life balance. Don't be late.... ever.

    Advice to Management

    Recently they started using the call center as a farm for their head quarters.


  2. Helpful (2)

    "Product Support - A resting place for your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Olathe, KS
    Current Employee - Product Support Specialist in Olathe, KS
    Doesn't Recommend
    Positive Outlook

    I have been working at Garmin full-time (More than 5 years)

    Pros

    Most shifts have weekends off.
    Very affordable health plans.
    Tuition assistance for a good variety of classes.
    You will be assigned new devices and are encouraged to use them.

    Cons

    Some things I wish I had known before I started:

    Very few people leave the call center for professional jobs at Garmin headquarters. Maybe a few out of the several hundred of us every year due to a severe lack of opportunities and unwillingness to offer any training that might help further your career.
    Your time and performance at the call center will mean nothing when applying for internal jobs at headquarters. They are not even sure what we do and you will have to explain yourself as if you came in off the street when you interview with them.
    If you have a good year expect about a 3% raise.
    Your starting pay will be very low in comparison to other large companies for similar positions.
    You will never be considered for management at the call center unless you leave and get management experience somewhere else, no matter how long you have worked there. Why do I say that? A prerequisite for the few management positions that come up is that you already have management experience from another call center. They really do not want to hire anyone in the company and set things up so that its virtually impossible.
    There is a workout room to give the appearance that Garmin cares about your health. This is actually a very unhealthy environment where you are forced to sit for long periods and can only walk as far as your phone cord reaches. It's ironic considering our largest department is for health and fitness devices.
    HR or hiring managers will not give you any type of feedback if you interview for a position and it's not offered to you.
    Customers can be very rude and unreasonable at times.
    If you do decide to work at the call center do yourself a huge favor and take advantage of tuition assistance. It should be part of your exit strategy for the call center.

    Advice to Management

    Annual cook outs do not replace good wages and real careers.

  3. "Product Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Specialist in North Kansas City, MO
    Former Employee - Product Support Specialist in North Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, day time shifts and perks. Chance to work with new gps technology

    Cons

    No support for advancement, call center seems to be separate from the headquarter. Typical call center regulations

    Advice to Management

    Create an advancement program for entry level employee. Provide the call center employees with some of the same perks and programs that are available to the headquarter


  4. "anonymous review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Olathe, KS
    Current Employee - Product Support Specialist in Olathe, KS
    Doesn't Recommend

    Pros

    The benefits and coworkers were great. The hours are good as well. The medical, dental and vision insurance is some of the best in the area. The matching 401k and pension are great as well.

    Cons

    There is no work life balance at all. They have begun to micro manage you at all turns. They need to be more concerned with the leadership than with the rank and file employees. They spend way too much time hiding behind their walls with headphones on pretending to work when most of the time they are probably watching youtube videos.


  5. "We are still in the new hire phase, but I love what I see so far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Salem, OR
    Current Employee - Product Support Specialist in Salem, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Garmin part-time (Less than a year)

    Pros

    Employee discounts on garmin products, various retailers (too many to name), great work environment, people are really friendly

    Cons

    I haven't run into any cons yet, though I can assume dealing with irate customers is one.

    Advice to Management

    Keep doing what you're doing!


  6. Helpful (1)

    "Former Product Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Specialist in Kansas City, MO
    Former Employee - Product Support Specialist in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Garmin full-time (More than 8 years)

    Pros

    The benefits and coworkers were great. The hours were good as well. The medical, dental and vision insurance is some of the best in the area. The matching 401k and pension are great as well.

    Cons

    The career path of a product support specialist is non-existent. There should be avenues for people to go directly to a leadership position with having to be vetted by people that don't interact with you on a regular basis. It's difficult for you to get ahead when the people making the decisions aren't in your office. I worked in the NKC office and they didn't get much respect
     It wad probably due to a lack of leadership at that location. There is no work life balance at all. They have begun to micro manage you at all turns. They need to be more concerned with the leadership than with the rank and file employees. The management at the NKC contact center is horrible with a couple of exceptions. They spend way too much time hiding behind their walls with headphones on pretending to work when most of the time they are probably watching youtube videos.

    Advice to Management

    Get out into the contact centers without HR present and ask some difficult questions that you may not want to hear the answers to and then take action on them. You have plenty of good people left use them to your advantage or they will leave like I did. My only regret while I love the company was that I didn't leave sooner.


  7. Helpful (6)

    "Motivated/Career minded individuals look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Salem, OR
    Current Employee - Product Support Specialist in Salem, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Garmin full-time (More than 3 years)

    Pros

    Good work/life balance, decent benefits, Salem location has brand new building with basketball court and volleyball. Great co-workers that become good friends outside of work as well. $250 Christmas bonus.

    Cons

    Garmin doesn't care about the people working Product Support and even worse if you work outside of Kansas. There rarely any growth opportunities and when a promotion job does pop up they always go to people in KS, no mater the qualification of person in Salem. This has created a bad work culture in Salem that gets more ugly every day. The biggest topic among co-workers is how badly they want to leave.

    On top of this, the yearly wage increase doesn't support the top performers that go the extra mile for Garmin.The max possible wage increase is 5% and rarely anyone gets that. What's bad is you can kill yourself working really hard all year being top 5 performer and get 4% raise or just slack off and do avg to below avg work and get 3% raise. Why would anyone try hard for extra 8 cents per hour vs their lazy co-worker? Maybe for a possible promotion right? but that not happening if you work in Salem.

    Garmin loves taking advantage of top performers but won't compensate them and will pass on them for that promotion if they don't live in KS. If your not motivated/career minded then Product Support might be ok for you. If you live in KS then might be ok for career growth but sill not great.

    Advice to Management

    Show you care about your top performers that truly go extra mile. Focus on building more growth opportunities for people in Salem. Its hilarious that KS management wonders why turn over is higher in Salem.

  8. Helpful (3)

    "Loved my time at Garmin! I would go back in a heartbeat!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Specialist in Lenexa, KS
    Former Employee - Product Support Specialist in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Garmin full-time (More than 5 years)

    Pros

    Great people. Laid back. No micromanagement. You hit your goals and hardly see your boss unless you need them. Benefits are great!

    Cons

    They do not pay very much and it's a very male dominated company. Very hard to move up at all.

    Advice to Management

    Have more female influence in upper management.


  9. Helpful (3)

    "Not bad overall, but not much forward movement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Specialist
    Current Employee - Product Support Specialist
    Negative Outlook

    I have been working at Garmin full-time (More than a year)

    Pros

    The company looks after you and compared to other customer service jobs, customers are generally not unpleasant to work with. Employees get to exercise their brainpower by troubleshooting and have some decision-making leeway. Supportive peers and supervisors who accommodate employees' health needs and back them up rather than put them down when customers make excessive demands. Decent medical benefits and fairly generous perks. Employees feel freer to speak frankly about company processes than at other companies.

    Cons

    Increasingly limited opportunities for advancement as more arbitrary hurdles are placed along the career path. Inconsistent communication from upper management about requirements and opportunities for advancement. Training on new products and processes can be insufficient and is often delivered right before or several weeks after the new product is publicly announced. Upper management does not appear to have a clear idea of what processes best help their employees to help their customers, favoring counterproductive cost-cutting measures over solutions that would be efficient for both employees and the bottom line. Employees may be able to speak more freely about processes, but their feedback seems to have little to no impact on company policy.

    Advice to Management

    Be more clear and honest about opportunities for career advancement. Give employees greater advance notice and preparation for new products and policies.


  10. Helpful (2)

    "Product support specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Specialist in Kansas City, MO
    Former Employee - Product Support Specialist in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Garmin full-time (More than a year)

    Pros

    Great hours for a call center, long calls but expected to give customer self help, emails is nice but again customer has long wait for little information, customers allowed to all for you but frowned on, don't work here if you want to advance

    Cons

    No value to employees, customers had long waits, little options, states family values but is not a good work life balance, always stressed, never sure what type options are, have to give own review, the ones that did the job right was always one with issues if you didn't have a favorite

    Advice to Management

    Be more consistent, stop showing favoritism, make coaching and pips consistent, always feeling stress from employer and customers