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Gartner Reviews

Updated November 23, 2017
1,481 reviews

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3.7
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Pros
Cons
  • Work life balance can be much worse in some finance support roles which require uber amounts of overtime (in 64 reviews)

  • Historic/legacy middle management can lack structure (in 44 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (47)

    "Growing with Gartner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Fort Myers, FL
    Current Employee - Vice President in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than 10 years)

    Pros

    Been at the company over a dozen years straight out of university and had a promotion every 2-3yrs. Been able to earn good money, travel the world (often on their expense), interact with smart people every day.

    Cons

    We've been growing quick so constant change and process retooling can get frustrating at times. Don't always pay internal promotions as much as external market would.


  2. Helpful (343)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager SMB in Fort Myers, FL
    Former Employee - Account Manager SMB in Fort Myers, FL
    Recommends
    Positive Outlook

    I worked at Gartner (More than a year)

    Pros

    Modern culture, flexible work environment, great facilities and amenities at work (gym, chefs, pool tables, etc)

    You will get a lot of education and exposure with working with enterprise size clients and C-Level executives.

    A lot of perks come with the company, great vacations, team days, fun events, and fun quarter closes.

    If you like technology and big business, this is a great opportunity. The company is in front of the market and many business's will recruit you as they know people from Gartner are usually among the brightest.

    This is a very good company, and they are growing like crazy. I have had a personal bad experience, but I would have worked for the company and done it all again. I would just have hoped to get placed on with a senior manager who was proven and a good leader.

    Cons

    Huge problem developing people. Academy is a process that is 2+ months long. After going through many interviews, flying around the country, and going through 2+ months of training's, you still might not be a good fit. A lot of people move just for this job, and they do not even know if they will make it through training and a lot of people don't.

    Management is a problem, be careful of the bait and switch. In your interview process you will meet with VP and successful members of management, which is who determines if you get the job. However, that will more than likely be your last exposure with them, which I did not realize. When you come out of the Academy, you are going to be at random assigned a manager and a team. You have no control over the types of people or manager you have to report to. My experience was awful, I walked into a team that hated their manager. My mentor was going to quit unless the manager left soon, and 4 of the 7 people on my team left recently because of management issues. I walked into a less than desirable situation and I could do nothing about it.

    Many people say people don't quit companies, they quit managers. This is certainly the case at Gartner. The turnover is tremendously high, they will downplay this hard, and many of my peers asked the same questions I did, and you will just feel that they are not being honest. They will want to pitch you and say that it is promotions, don't let them lie to you. Within my first year every person that sat next to me or on other teams around me had changed. Out of the 10-15 people close to me that left, 1 was promoted. They will force a lot of people out, they dont fire, but they put extensive pressure, and it happens a lot.

    The problem really is not bad quality candidates or poor training. It is the lack of management. The majority of the managers are rookie managers who are not experienced with people development. Many are under the age of 30, and they simply lack experience of being leaders, they focus solely on being managers and managing numbers.

    This is a dial for dollars job. Call Call Call, this is a call center. No matter how much they try to make it look cool or edgy, you need to be very clear on expectations, because the real job is to consistently cold call. The territories have been consistently shrinking has they are bringing in more and more sales people. The list of companies you get to prospect has been contacted many many times, in fact the company is now even switching prospect lists quarterly, so every quarter a new sales rep is reaching out trying to get a sale, which can make for tough cold call sessions and blitz days. The only way to come over that, is to find new start up companies to target, the challenge there is those companies are seeking funding, and you are asking them to spend more money then what they have in hope we can get them help with funding.

    On top of switching your prospects, you may have to switch territories often as well. This is not a job where you have a specific territory and you develop and build relationships with people. You have to call and try to get the deal right away. When you do switch prospects or territories you have a few weeks at best to close anything that is already in the works. The problem is often you will get people to reach out to you months later when they are ready. Many sales jobs that is ideal as your efforts eventually pay off, but at Gartner, they are no longer your prospect and you do not get any rights at all to get that business, even if they ask for you it is a battle to get the business to fall your way.

    You wont have any good tools for CRM or LMS. Tracking prospects or notes is not going to happen, everything is done via personal notes, which your not going to get once they become your prospect.

    You must have spirit to work here. There are so many dress up days and theme days, you must dress up much like high school very regularly to have "spirit" weeks.

    Do not get use to your team, change happens so much. There are a few sales employees who have tenure, but not very many at all. In fact many of the people who you will meet with tenure actually had most of that tenure in another role in the company, usually CP, the sales channel does not have that much success keeping people long term.

    There are a lot of uncontrollables at this company. Your manager, your team, your territory, your book of business......all of that is something you have no say or control over. All of it impacts your income and longevity with the company.

    You should not talk to upper management. When you get out of training, I was told by a lot of people on the floor that you should not talk with upper management on issues. Upper management is great to have fun with and interact with personally, but you should not have business issues discussed with them. Two times I had issues where I had a specific game plan to obtain a business deal, both these times my direct manager told me not to go with my game plan and go with hers instead. Both times her game plan did not work. So when I talked to upper management about the situation he suggested something different, which was the exact plan that I had in the first place, I asked him then how I could better communicate with my manager so we could have avoided this. That was a mistake on my part as that rocked the boat and made for a uncomfortable situation. Both of those examples I was able to save the business, and I felt I should absolutely be able to have a strategic conversation with my VP to better communicate with my brand new manager. But as all of my senior peers advised, don't go to management unless it is a massive huge problem or they ask you in to talk, just don't do it.

    Advice to Management

    Invest in your people. If you get them through all of the interviews, the academy, and up on the floor make sure you are putting leaders in place to develop and retain talent.

    Make strategies and plans open to the whole sales floor, you can tell some leaders are trying to spit out the words that they heard in a meeting to the team, but it becomes a game of telephone. Have the VP's hold team meetings, at least once a month with just there 3-4 teams that they over see. Allow the line level employees to understand what changes and shifts are going on, as they are the people who do the work to make impact and move the needle on those topics.

    WHY? Why is your turnover so high, why do people not even make it one year? Maybe its all garbage people with garbage sales skills, but that is just to unlikely after all of the work that goes into quality candidates.

    I noticed a lot of very intelligent smart people shutting down on the sales floor. Often senior management comes out to talk to teams, but they gravitate only towards the people who are the top 10% performers or who just closed a monster deal. It is not genuine at all, so many great people felt isolated and unworthy because there sales performance was not as good as good as it should be. Why are we not focusing on people development? Give high fives and props, and shoot nerf guns and celebrate with those who are experiencing success. Still make time and get to know the bottom performers, they are people too, and they are your people, be LEADERS, not managers.

    This business should have some type of continuing education. There is so much to speak and be knowledgable about with CEO's, prepare some better strategies for sales to continue there education. LMS would be a good start. I often read a lot of key documents that pertained, but some type of structure or knowledge recap would have been helpful and helped me pick up key pain points on the phone.

  3. Helpful (1)

    "Great Firm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Gartner full-time

    Pros

    Lots of exciting people to work with

    Cons

    No Cons to share at this moment

    Advice to Management

    Keep growing


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than 10 years)

    Pros

    Very people oriented, great culture and working environment.

    Cons

    Compensation can be comparatively lower than peers. You can only catch up through high performance. It can be a difficult place to navigate from both a people and company capability perspective.

    Advice to Management

    Increase talent management focus.


  5. "Great people and good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than 5 years)

    Pros

    The people you work with are great, almost everyone is smart, driven and is willing to help.

    The company itself really does care about employees. They say work/life balance and they really mean it.

    Our services are really easy to get behind, they provide value to clients and offer a unique value proposition.

    Cons

    Corporate Politics can become a burden depending on your manager/team,

    The majority of Gartner's business comes in between Oct-Dec or Q4 for Gartner. You really only start making good money when accelerators kick in so that usually translates into one or two big commission checks a year (if you exceed your plan)

    Advice to Management

    I'd love to see us adopt more of the Challenger Customer concepts


  6. Helpful (1)

    "Great organization to build your skills and kick-off your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Fort Myers, FL
    Current Employee - Account Executive in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than a year)

    Pros

    Unparalleled opportunity to grow with the company. Maintain a positive mindset, excel at your role, and you will have a wide variety of growth choices. Collaborative environment to help you succeed in your role and grow your skills. Management genuinely cares about your success, and they bend over backwards to help you.

    Cons

    Your experience will vary depending on your manager. Each team has its own culture.

    Advice to Management

    Take the successful cultures of teams with high employee retention and find ways to scale that culture across the floor. I don't think anyone quits Gartner - they quit their manager.


  7. "Love, love, love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Client Partner in Fort Myers, FL
    Current Employee - Associate Client Partner in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (Less than a year)

    Pros

    Culture
    The people
    Benefits
    Work-life balance
    Challenged everyday

    Cons

    Just like any job, it can be stressful at times

  8. "Great Company for First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Fort Myers, FL
    Current Employee - Account Manager in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (Less than a year)

    Pros

    great benefits
    great pay
    lottttts of opportunity
    great work/life balance

    Cons

    hard to understand everything Gartner has to offer when speaking to clients
    information overload

    Advice to Management

    more hands on after training ends


  9. "Fantastic Experience Thus Far - Expecting a Bright Future!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiting Coordinator in Fort Myers, FL
    Current Employee - Recruiting Coordinator in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (Less than a year)

    Pros

    Gartner is incredibly collaborative and focused on internal promotion, which is wonderful for someone looking to find a "forever home" in their career. The opportunities are endless, and everyone is here to help you get there. I work in HR and recruiting specifically, and job security is definitely not a concern as Gartner is growing and hiring an exponential amount. I have been very impressed from the get-go with all the employees here, both peers and leaders. I expect to have a long and happy career here with Gartner. PTO and Benefits are amazing as well, and work life balance is emphasized rather than downsized as many companies do.

    Cons

    I can quite honestly say I have not had a bad experience or moment at Gartner thus far. My quality of life has improved leaps and bounds since joining the team here, and I believe my future is bright. I do have to say, if anything, the starting salary is good, but modest. However from what I understand, opportunities for raises are often and based on merit - so the future is in my hands in that aspect, and I am certainly comfortable where I am at financially.

    Advice to Management

    Keep training and doing what you are doing. Everyone seems happy and committed to making their work environment an amazing one. I truly have nothing bad to say - many of my peers do not have anything negative to say as well. I am very impressed with all I have run into. Feedback is essential here at Gartner and it clearly is working as everyone seems to continuously want to improve themselves and the business together.


  10. Helpful (2)

    "Sr. Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Charlotte, NC
    Current Employee - Senior Account Executive in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than 10 years)

    Pros

    Equal Opportunity Employer with generous compensation package.

    Cons

    Growth through acquisition downsizes territories


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