Gartner Reviews

Updated May 5, 2021

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3.8
72%
Recommend to a Friend
86%
Approve of CEO
Gartner CEO and Director Gene Hall
Gene Hall
2,475 Ratings
Pros
  • "They completely understand how to help individuals balance a work/life balance(in 409 reviews)

  • "Employee friendly work environment(in 179 reviews)

  • Cons
  • "Work-Life balance is highly variable(in 143 reviews)

  • "Middle management is super duper fat(in 83 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee, more than 5 years

      product manager

      May 5, 2021 - Manager in Fort Myers, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      location, experience, stable, high salary,

      Cons

      no negative cons at gartner

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    2. 5.0
      Former Employee, more than 3 years

      Admirable Company, Unclear Path to Career Growth

      Apr 27, 2021 - Technical Recruiter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I cannot commend Gartner enough for their overall transparency, especially in their stand against racism and inequality during such troubling times. They're also a very stable company, pay out their bonuses as promised and take measures to prevent loss of jobs. Overall, they're very transparent on where they're taking the company, which is appreciated. The people are also super great. Extremely good benefits and I love the PTO.

      Cons

      Generally speaking, it's disappointing how they've planned to keep employees motivated and prevent burn out during Covid. They have all this research about how to address this, but they do not hold managers accountable for it. Communication between managers and recruiters about how to get promoted is abysmal. You really have to bust your butt for years to get any kind of promotion or recognition; making the day to day work you do seem unappreciated, unnoticed, and unrewarded. They're not a software company, so I don't think they have a strong grasp on the need to keep technical talent and good technical recruiters. There are multiple recruiting program teams to support recruiters, but ultimately they seem unuseful as it's up to the recruiter do most of the heavy lifting for anything like sponsoring events, etc. (again, fine, but why have them as a partner?) Recruiting tools and internal systems are very clunky. They also seem to make recruiting decision without thought to the impact of current teams or have a well-thought out plan to make sure changes don't have negative repercussions.

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      1 person found this review helpful
    3. 5.0
      Current Employee, more than 1 year

      Really a good company to work for

      Apr 5, 2021 - Program Manager in Arlington, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overall, it is a really great company to work for! I feel that everyone really strives to do the right thing. You will be working among the most intelligent people. A lot of progress has been made in the D&I space in the last 2-3 years. Gartner weathered the storm of COVID-19 really well. You'll have unlimited opportunities to learn.

      Cons

      Depending on a team, the dynamic might be different (as in every company). A lot depend on the senior leadership, which at large, forms the culture but is not as diverse as the company as a whole is. Hence, there's sometimes a disconnect between the associate population and leadership. There's no formal mechanism to get associates' feedback and incorporate it (no company-wide surveys for example). Some teams are very lean so at times feels like you're doing five jobs in one role. Covid-19 showed that we are productive having flexibility. I am not certain that leadership fully embraces it and my concern is that we will go back to a stiff in-person corporate environment, especially in the Stamford office.

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    4. 4.0
      Former Employee, more than 3 years

      Great company to expand your business knowledge and sales skills

      Feb 25, 2021 - Account Executive in Fort Myers, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great sales training program - Get to work with C-Levels from different organizations - Pay can be good if you're book of business is good - Business acumen will grow leaps and bounds here - Office was a fun place to be - Easy to get the support you need to succeed - Access to the worlds best research - Get to learn a lot about business from both clients and analysts - Challenger sales model - Winner Circle

      Cons

      - Your success at Gartner is often dictated based on what book of business you get - Sometimes can feel like you're just a person with a forecast number attached to you - Leadership comes in all different styles - You can feel it in the air when the VPs aren't happy (RVPs/AVPs) - Recognition sometimes can be hard to come by - All home grown tools (No CRM, LISN, SaleLoft, etc) - Prospecting with low amounts of NNs - Can move up in "title" but be in the same channel forever - No one to help you move out of the channel unless its for a sales position - Easy to get a higher paying job outside the company then within the company (can be a pro depending how you look at it) - After 2 years you'll get burnt out working with the same accounts - Don't really have remote culture figured out - Location!! Fort Myers gets old real fast

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      1 person found this review helpful
    5. 1.0
      Current Employee, more than 1 year

      Not for experienced sales pros

      Apr 27, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Name brand makes it easy to get meetings Product is valuable Easy to hit quota even if you are below average at sales

      Cons

      Below market pay Commission plan is not that good you can get better plans at startups yet they wave an 87% retention rate around 401k match is low max out is lower Health insurance is built for single/young people Family leave is the legal bare minimum Training/onboarding is a confused mess A custom clunky unused CRM (this is not a joke) they are a 4.5 billion dollar company and they donot have salesforce.com or hubspot nothing. You have to manage your pipeline and leads in excel and use your outlook calendar to keep track of opportunities/leads. No call/meeting notes on previous meetings exist make sure you are good at keeping files and you might save yourself a few hours each week trying to find things. This company is cheap and it shows.

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      4 people found this review helpful
    6. 3.0
      Current Employee, more than 3 years

      Tough to establish a rhythm

      Mar 30, 2021 - Account Executive in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learn from truly brilliant people Access to world leading research, advisory and knowledge base Consistently on the forefront of trends Strong support where they really want the best for their people Always looking to innovate and get better Coaching culture is great for people who are learning the basics of C-level selling Really trying to make strides towards DEI

      Cons

      Gartner likes to believe it’s a globally consistent company. As they’ve 2-3x in size over the last 4 years, that’s unfortunately no longer the case and they know it. Gartner’s value proposition and service delivery strategy has been required to constantly evolve with a very fickle and fast paced buying market where there’s now an average of 4-5 decision makers when CIOs used to be key. Because our target audience and idea of “power” is always changing...so does the sales method and approach...it’s really become challenging to establish a rhythm. Depending on your business unit, region and leadership...the general ideas and basics of Gartner Sales “retention, growth and multi-year business” are consistent...but “best practices” while rooted in past success are far from it. Just when you feel comfortable communicating part of Gartner’s value or capabilities...there’s either a new or better way to communicate/present or you’ve strayed too far from the basics and need to keep it simple. Then, good luck uncovering which one is the issue because you typically have multiple people with multiple perspectives and it’s death by feedback. Telling the value story of Gartner to a client becomes overly complicated if you don’t pick up iterations quickly...confidence is quick to go next...along with your pipeline/opportunity.

      3 people found this review helpful
    7. 4.0
      Current Employee, more than 3 years

      Great people, interesting work, but deteriorating work/life balance

      Apr 21, 2021 - Research Director in Arlington, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Colleagues are in general smart, creative and hardworking; a highly collaborative environment. The transition to remote work in 2020 was quite smooth, and management is open to a "forever hybrid" option after return to office becomes safe. In terms of qualitative research jobs, Gartner also pays quite well (though maybe not well enough for how hard you'll work).

      Cons

      Work/life balance is fine (not great) at individual contributor levels, but gets increasingly worse as you move up. There's a vibe from leadership that what we do is SO important and is worth whatever time it takes to create good research, which leads to the expectation that there's always something more you can be doing, making it impossible to control your own work/life balance. Expectations across practice areas (e.g. Marketing research, Finance research, HR research, etc.) vary pretty widely and visibly, which often isn't great for morale.

      1 person found this review helpful
    8. 4.0
      Current Employee, less than 1 year

      Overall Good Company, Transparency is the only Issue

      Mar 30, 2021 - Account Executive in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Gartner has a great company culture revolved around collaborating with your team and making sure you are best prepared for role. It is a great company to work for right out of college as many of your peers understand your situation and are most likely also grads. The benefits are good, PTO is good, and it does feel like your co-workers are your friends.

      Cons

      Gartner's company decisions are made very quickly and with minimal level of transparency. During covid it was a waiting game to see if we still had jobs, what relocation and other areas would look like. I'd say this is the company's biggest con is being honest with work-happenings. However, I would say they are not shady and do right by their employees, it is just a matter of having to wait till the decision rolls out. Additionally, they promote diversity but it is a very cis-white male environment with minimal POC and women in leadership positions. I wouldn't say it is horrible or not-doable but it is something I've noticed and expected to be different.

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      1 person found this review helpful
    9. 5.0
      Current Employee, less than 1 year

      Great Culture , Great Product, Great Company

      Apr 29, 2021 - Senior Account Executive in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Gartner really seems to care about their employees and foster a healthy and productive and empathetic work environment. The product is better than our competitors and to be honest not much competition. Clients see value in the product / service.

      Cons

      The product is a bit abstract and can be challenging to get customers to truly understand how they will leverage us. Although clients see value in Gartner, it can be considered a nice to have and not a must to have.

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    10. 2.0
      Former Employee, less than 1 year

      Meh.

      Apr 13, 2021 - Middle Management 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent salaries, benefits, time off, flexibility. Access to research is great. Fantastic hiring experience.

      Cons

      - Lack of diversity (particularly at the top), and overall lack of commitment to inclusion and diversity. - Zero interest in best practices - strong bias for creating new, customized solutions, creating scalability issues. - Many of those who get promoted tend to be pretty terrible and nasty to their teams and organizations, but "they get results." Many of these individuals wouldn't be good role models as decent human beings - in fact, they're quite the opposite. - Myopic view of how good businesses are run. - Loads of competition throughout middle management fuels bad culture. - Lack of infrastructure given company's size and maturity.

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      8 people found this review helpful
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