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Gartner Reviews

Updated February 23, 2017
1,183 reviews

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Full-time Part-time

3.7
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Gartner CEO and Director Gene Hall
Gene Hall
773 Ratings

1,183 Employee Reviews

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Pros
  • I see A LOT of people with "work/life balance" as a con, I disagree completely and think it's very easy to maintain balance with this position (in 105 reviews)

  • You have the option to work from home if you need to and working hours can be flexible (in 33 reviews)

Cons
  • Work/Life balance is a bit tough at times (in 56 reviews)

  • Middle management in sales is a joke (in 40 reviews)

More Pros and Cons

  1. Helpful (241)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager SMB in Fort Myers, FL
    Former Employee - Account Manager SMB in Fort Myers, FL
    Recommends
    Positive Outlook

    I worked at Gartner (More than a year)

    Pros

    Modern culture, flexible work environment, great facilities and amenities at work (gym, chefs, pool tables, etc)

    You will get a lot of education and exposure with working with enterprise size clients and C-Level executives.

    A lot of perks come with the company, great vacations, team days, fun events, and fun quarter closes.

    If you like technology and big business, this is a great opportunity. The company is in front of the market and many business's will recruit you as they know people from Gartner are usually among the brightest.

    This is a very good company, and they are growing like crazy. I have had a personal bad experience, but I would have worked for the company and done it all again. I would just have hoped to get placed on with a senior manager who was proven and a good leader.

    Cons

    Huge problem developing people. Academy is a process that is 2+ months long. After going through many interviews, flying around the country, and going through 2+ months of training's, you still might not be a good fit. A lot of people move just for this job, and they do not even know if they will make it through training and a lot of people don't.

    Management is a problem, be careful of the bait and switch. In your interview process you will meet with VP and successful members of management, which is who determines if you get the job. However, that will more than likely be your last exposure with them, which I did not realize. When you come out of the Academy, you are going to be at random assigned a manager and a team. You have no control over the types of people or manager you have to report to. My experience was awful, I walked into a team that hated their manager. My mentor was going to quit unless the manager left soon, and 4 of the 7 people on my team left recently because of management issues. I walked into a less than desirable situation and I could do nothing about it.

    Many people say people don't quit companies, they quit managers. This is certainly the case at Gartner. The turnover is tremendously high, they will downplay this hard, and many of my peers asked the same questions I did, and you will just feel that they are not being honest. They will want to pitch you and say that it is promotions, don't let them lie to you. Within my first year every person that sat next to me or on other teams around me had changed. Out of the 10-15 people close to me that left, 1 was promoted. They will force a lot of people out, they dont fire, but they put extensive pressure, and it happens a lot.

    The problem really is not bad quality candidates or poor training. It is the lack of management. The majority of the managers are rookie managers who are not experienced with people development. Many are under the age of 30, and they simply lack experience of being leaders, they focus solely on being managers and managing numbers.

    This is a dial for dollars job. Call Call Call, this is a call center. No matter how much they try to make it look cool or edgy, you need to be very clear on expectations, because the real job is to consistently cold call. The territories have been consistently shrinking has they are bringing in more and more sales people. The list of companies you get to prospect has been contacted many many times, in fact the company is now even switching prospect lists quarterly, so every quarter a new sales rep is reaching out trying to get a sale, which can make for tough cold call sessions and blitz days. The only way to come over that, is to find new start up companies to target, the challenge there is those companies are seeking funding, and you are asking them to spend more money then what they have in hope we can get them help with funding.

    On top of switching your prospects, you may have to switch territories often as well. This is not a job where you have a specific territory and you develop and build relationships with people. You have to call and try to get the deal right away. When you do switch prospects or territories you have a few weeks at best to close anything that is already in the works. The problem is often you will get people to reach out to you months later when they are ready. Many sales jobs that is ideal as your efforts eventually pay off, but at Gartner, they are no longer your prospect and you do not get any rights at all to get that business, even if they ask for you it is a battle to get the business to fall your way.

    You wont have any good tools for CRM or LMS. Tracking prospects or notes is not going to happen, everything is done via personal notes, which your not going to get once they become your prospect.

    You must have spirit to work here. There are so many dress up days and theme days, you must dress up much like high school very regularly to have "spirit" weeks.

    Do not get use to your team, change happens so much. There are a few sales employees who have tenure, but not very many at all. In fact many of the people who you will meet with tenure actually had most of that tenure in another role in the company, usually CP, the sales channel does not have that much success keeping people long term.

    There are a lot of uncontrollables at this company. Your manager, your team, your territory, your book of business......all of that is something you have no say or control over. All of it impacts your income and longevity with the company.

    You should not talk to upper management. When you get out of training, I was told by a lot of people on the floor that you should not talk with upper management on issues. Upper management is great to have fun with and interact with personally, but you should not have business issues discussed with them. Two times I had issues where I had a specific game plan to obtain a business deal, both these times my direct manager told me not to go with my game plan and go with hers instead. Both times her game plan did not work. So when I talked to upper management about the situation he suggested something different, which was the exact plan that I had in the first place, I asked him then how I could better communicate with my manager so we could have avoided this. That was a mistake on my part as that rocked the boat and made for a uncomfortable situation. Both of those examples I was able to save the business, and I felt I should absolutely be able to have a strategic conversation with my VP to better communicate with my brand new manager. But as all of my senior peers advised, don't go to management unless it is a massive huge problem or they ask you in to talk, just don't do it.

    Advice to Management

    Invest in your people. If you get them through all of the interviews, the academy, and up on the floor make sure you are putting leaders in place to develop and retain talent.

    Make strategies and plans open to the whole sales floor, you can tell some leaders are trying to spit out the words that they heard in a meeting to the team, but it becomes a game of telephone. Have the VP's hold team meetings, at least once a month with just there 3-4 teams that they over see. Allow the line level employees to understand what changes and shifts are going on, as they are the people who do the work to make impact and move the needle on those topics.

    WHY? Why is your turnover so high, why do people not even make it one year? Maybe its all garbage people with garbage sales skills, but that is just to unlikely after all of the work that goes into quality candidates.

    I noticed a lot of very intelligent smart people shutting down on the sales floor. Often senior management comes out to talk to teams, but they gravitate only towards the people who are the top 10% performers or who just closed a monster deal. It is not genuine at all, so many great people felt isolated and unworthy because there sales performance was not as good as good as it should be. Why are we not focusing on people development? Give high fives and props, and shoot nerf guns and celebrate with those who are experiencing success. Still make time and get to know the bottom performers, they are people too, and they are your people, be LEADERS, not managers.

    This business should have some type of continuing education. There is so much to speak and be knowledgable about with CEO's, prepare some better strategies for sales to continue there education. LMS would be a good start. I often read a lot of key documents that pertained, but some type of structure or knowledge recap would have been helpful and helped me pick up key pain points on the phone.


  2. "Great company and the industry leader. Aggressive growth goals, but great product."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New Rochelle, NY
    Current Employee - Account Executive in New Rochelle, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than 3 years)

    Pros

    Excellent brand. Opportunity to overachieve quota for accelerated commissions. Opportunities exist for professional development. Generous travel budget, which allows for more client facing rather than selling through Webex.

    Cons

    Sales targets can be too aggressive, insistence on 20% year over year growth. Difficult to overcome a quota miss, which leads to high turnover.

    Advice to Management

    Retain talent longer.


  3. "Very positive work environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Partner in Naples, FL
    Current Employee - Client Partner in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (Less than a year)

    Pros

    Consistent feedback and opportunity for growth. Collaborative environment and healthy competition. Everyone is very friendly, and because the hiring process is behavior based, everyone gets along. Great benefits- very generous PTO.

    Cons

    Very metric based. Young company that promotes quickly so very young management. There is opportunity for improved processes but Gartner does a great job taking feedback from staff and applying change.


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  5. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Managerial in Fort Myers, FL
    Current Employee - Account Managerial in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than a year)

    Pros

    Great company, very young, great value selling training. I would say this is all time the best company to work for with limitless opportunities.

    Cons

    Favoritism or work politics plays a huge part here. This only should mean you should continue working hard, making sure you make your intentions known in order to be successful, and don't give up.


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than 5 years)

    Pros

    - High-caliber training
    - Excellent benefits
    - Market leader/strong product

    Cons

    - Junior management
    - ROE can be confusing
    - Inconsistent expectations


  7. Helpful (3)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Fort Myers, FL
    Current Employee - Account Manager in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (Less than a year)

    Pros

    youre working alongside people who were vetted through the same vigorous process you went through.

    Benefits are great.

    I see A LOT of people with "work/life balance" as a con, I disagree completely and think it's very easy to maintain balance with this position.

    LOTS of support from the internal teams - sales, product & professional development

    Upward mobility after 18-24 months (permitting you meet quotas etc)

    Upward mobility not your thing? I've been contacted by 5 recruiters from huge companies since being hired at Gartner.

    I'm very happy here.

    Cons

    End of each quarter you're at the office pretty late (10pm,11pm) and month end you also have to stay around a while (6pm,7pm)


  8. Helpful (1)

    "Gartner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Software Developer in Stamford, CT
    Current Employee - Associate Software Developer in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner (More than a year)

    Pros

    Lots of great and intelligent people

    Cons

    Some situations can get a bit political


  9. "Gartner's Fort Myers office is the place to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Fort Myers, FL
    Current Employee - Area Manager in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner (More than 3 years)

    Pros

    Professional growth opportunity. Good culture. Competitive compensation. Great benefits.

    Cons

    Too many 23 year olds.

    Advice to Management

    Focus on more experienced professionals in the recruiting process. Not necessarily sales experience, but at least business experience.


  10. "Category leader, content rich, growth/sales minded"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retired
    Former Employee - Retired
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gartner full-time (More than 8 years)

    Pros

    Broadest, deepest coverage in the industry
    Associates of all levels treated with respect normally reserved for executives
    Growth opportunities for all categories and all levels
    Excellent client relationships

    Cons

    Process oriented and reporting requirements increasing

    Advice to Management

    Continue to empower employees


  11. Helpful (6)

    "Ruining a good company with metrics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Research
    Former Employee - Vice President Research
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gartner full-time (More than 8 years)

    Pros

    Really smart, dedicated people who want to do the right thing for customers

    Cons

    Overly political
    Too focused on meaningless metrics

    Advice to Management

    You get what you measure



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