Gartner Reviews | Glassdoor

Gartner Reviews

Updated February 21, 2017
1,178 reviews

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1,178 Employee Reviews

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Pros
  • I see A LOT of people with "work/life balance" as a con, I disagree completely and think it's very easy to maintain balance with this position (in 105 reviews)

  • You have the option to work from home if you need to and working hours can be flexible (in 33 reviews)

Cons
  • Work/Life balance is a bit tough at times (in 56 reviews)

  • Middle management in sales is a joke (in 40 reviews)

More Pros and Cons

  1. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Tomball, TX
    Former Employee - Project Manager in Tomball, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gartner (More than 10 years)

    Pros

    Great benefits; strong company overall. Enjoyed my 10+ year Gartner experience. Great for remote employment; Strong corporate culture; Talented analysts.

    Cons

    Sometimes disorganized corporate structure. Management not always on same page as employees. Career path can be uncertain.


  2. "Manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People-centric company, invests in development

    Cons

    Growing fast, processes are changing to keep up but some changes are slow


  3. Helpful (1)

    "Team Client Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Client Manager in Fort Myers, FL
    Current Employee - Team Client Manager in Fort Myers, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Gartner full-time (Less than a year)

    Pros

    Great interview process, team-based onboarding, empowered by leaders to manage their day but still accountable for metrics. Open and realtime feedback creates a supportive work environment.

    Cons

    Team-based onboarding can lead to inconsistencies in information shared and reduce time to productivity. Poor relocation support and process which will make attracting talent a challenge. Employees have to purchase some of their own work equipment, seems ironic that it's a technology advisory company.


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  5. Helpful (3)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Gartner full-time (More than 8 years)

    Pros

    Collaboration across business units was great, some very smart people to learn from and are willing to be mentors. Time off policy very generous. Interesting work product (IT research).

    Cons

    Client service division seen as inferior to other units. Difficult to break into new roles within different areas of the business. ZERO opportunities for advancement outside of your own business unit. Lots of hiring from outside of the company instead of developing people to grow. Those without big consulting firm (McKinsey) backgrounds considered second class citizens.

    Advice to Management

    You have good people who started at the bottom. Figure out how to get them on promotion tracks and you'll have great, dedicated associates for a long time.


  6. Helpful (14)

    "Very immature, frat boy, robotic sales management team looking for your kids who can mouth "talk tracks""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Austin, TX
    Former Employee - Senior Account Executive in Austin, TX
    Negative Outlook
    Disapproves of CEO

    I worked at Gartner full-time (More than 3 years)

    Pros

    They used to have really good benefits. Some of your fellow inmates (er I mean employees are nice people). The pay is reasonable but not nearly enough to tolerate all of the insanity that is this place.

    Cons

    Gartner is a place (from the sales side) with very young sales people who constantly are looking for their next job (mostly within the company) as they only promote this super junior sales reps to become super junior sales managers. They also keep creating levels of management on top of additional levels of management. Honestly hard to believe in 2017.

    They micromanage everything and have acronyms like you honestly cannot believe. If you are older than 30 or don't like to memorize talk tracks or be subjected to dull VP's (and there are a million of them) who have catch phrases like "game on" look elsewhere

    Advice to Management

    Try hiring from outside the company to try and ditch the cult mentality


  7. "Great place to collaborate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time

    Pros

    Benefits, collaborative environment, intelligent colleagues

    Cons

    Little flexibility in schedule, firm in-office work policy


  8. Helpful (6)

    "SLOW DOWN and improve first!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Fort Myers, FL
    Current Employee - Finance in Fort Myers, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gartner full-time (More than 5 years)

    Pros

    generous PTO and company paid holidays, great pay, annual bonus, 401k matching, charity contribution matching, flextime, full service cafeteria, great location

    Cons

    This company is growing too big, too fast because top brass only cares about making money, not making employees or clients happy. If you’re not on board with the rate and size that this company aspires to grow, then you have a “fixed mindset” not the “Gartner growth mindset”. There are so many programs and processes that require so much manual intervention that efficiency and quality of work suffer. There are not many checks and balances in these programs to catch mistakes so everyone spends time trying to find and fix mistakes after the fact. For an IT research and advisory company, that is insane! One of the main programs used is over 30 years old and pieced together so that it has grown too cumbersome for them to try to improve. Middle management places their pride over getting the job done quickly so they let themselves become overwhelmed and will not try to delegate or streamline processes in order to better serve our clients. They would rather use a Band-Aid approach and fix the same mistake repeatedly (or not fix it at all) than get to the root of the problem to fix it once. The communication is terrible! Some people are overworked and pushed to get the work done "right now" instead of "right". People in training positions aren’t alerted to useful reference tools that are available, departments make big changes that effect other departments without discussing it with them first and their response is basically, “too bad”. Also, if they see you are a good worker, they will take work away from a lazy, worthless employee and give to you. Meanwhile, the lazy worthless employee will continue to collect a paycheck for years to come. It is difficult to come up with innovative ideas to improve processes because the worker bees are trying to keep their head above water to get their daily work complete.

    Advice to Management

    Bigger isn't always better! Upper management should visit the Finance team to see how much of a struggle it is to complete the work we have with the subpar programs and processes in place. Improve the systems we have before trying to be the biggest in the industry.


  9. Helpful (4)

    "Not a Great Fit Culturally"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Compensation opportunities were strong if you did well and there was genuine effort to develop new employees during their onboarding process.

    Cons

    Development, culture, collaboration, and post onboarding training was very poor. Good people work there, but not a healthy environment to work in everyday


  10. Helpful (6)

    "Great from the outside, but.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SMB Account Manager in Fort Myers, FL
    Former Employee - SMB Account Manager in Fort Myers, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gartner full-time (More than a year)

    Pros

    It is an incredible learning opportunity for those in the early stages of their careers. Few positions will put you in contact directly with the c-suite as a trusted advisory and partner. The brand name of Gartner is exceptional in most cases, and will help establish major credibility in your career. Benefits are comprehensive. Co-workers are a smart and fun group.

    Cons

    The city, the short term mindset of leadership, non-equivalent books of business, and turnover.
    After several months in Fort Myers, you will get very tired of your surroundings. It is a small city with a “middle age and up” majority demographic. The best crowd in the city will be your fellow colleagues, which is great for the office, but it gets tiring quickly when work is the common denominator in your conversations. The SMB channel is a bit of a farce as well. Every training class is 30-60 people and MAYBE half will be remaining after a year and a half. This is why the channel has such a huge focus on recruiting; the turn over is tremendous because you are not very empowered in your role. You are the liaison to the analyst community and the research, but you yourself are not advising and consulting clients (except for what kind of conversations they should be having). Not all books of business are created equally, and how your team is determined is luck of the draw. On top of that, when someone is recognized, they are touted as being successful because of their “unlimited mindset” which sends the effective message that everyone else does not have the same mindset. In reality, the rep being recognized is usually just having more luck with client situations. The product itself is an intangible. It is difficult to quantify how much success or ROI a client has when working with Gartner, and it makes the sales cycle that much more difficult. It does not help that the CRM is an in house made tool that inadequately records client conversations, tasks, and necessary follow ups to service clients. Lastly, for a global leading company it is concerning how nonchalant SMB leadership is regarding deceptive business practices. False deadlines and urgencies with inflated ‘price increases’ are the norm, and falsely inflated price points proposed to potential clients without complete transparency into SLA’s are a common tactic.

    Advice to Management

    Put a strong stop on the deceptive pricing incentives and false time bound incentives. It erodes the brand, decreases the trustworthiness of the org, and demoralizes sales teams that value integrity. Focus on long term contribution to the global organization as a channel and award longevity and employee loyalty by compensating bonuses that show long-term value toward the employee (aka stock bonuses and allocations, which are basic to every other tech company). Have managers and VPs actively involved in sales cycles. Gartner is positioned as a collaborative work environment and there are posters on the wall that say, “you can accomplish more as a team than individually”, yet the account manager is doing every step of the work (depending on the manager). Reconsider the hard push of someone’s “unlimited mindset” when championing success (some teams have better books of business, and some employees who hit accelerators did it because they were lucky).


  11. Helpful (1)

    "Senior Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gartner full-time (More than 3 years)

    Pros

    Great work environment with outstanding people. Gartner is very respected in the client community and they are enjoyable to work with.

    Cons

    Very difficult to find any in reality, the only downside might be the dividing line between AMA and SMB.



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