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Gartner Employee Reviews about "middle management"

Updated Jan 18, 2021

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Found 81 of over 5,031 reviews

3.9
74%
Recommend to a Friend
86%
Approve of CEO
Gartner CEO and Director Gene Hall
Gene Hall
2,826 Ratings
Pros
  • "They completely understand how to help individuals balance a work/life balance(in 409 reviews)

  • "Employee friendly work environment(in 179 reviews)

  • Cons
  • "Work-Life balance is highly variable(in 143 reviews)

  • "Middle management is super duper fat(in 83 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "middle management"

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    1. 5.0
      Former Employee, more than 1 year

      Fulfilling experience

      Jun 23, 2019 - Account Executive in Fort Myers, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This organization truly cares about the well-being and development of their employees. They created a system that values and supports each individual regardless of the placement in the company. Their sales department is also ahead of the game and doesn't rely on outdated methods like cold calling or phone blitzing, they focus on building valuable relationships based on needs. I learned so much being a part of this organization, I miss it and wish I were still there

      Cons

      Some members of middle management aren't always ready to manage. Yes, they are well coached on what to say and how to say it, but they could also use guidance with emotional intelligence. Employing a sales & management therapist can be beneficial.

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      1 person found this review helpful
    2. 1.0
      Former Employee, more than 1 year

      Horrible experience

      Jan 18, 2021 - Client Partner in Fort Myers, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Networking with clients that are usually big tech companies

      Cons

      Middle management is uneducated inexperienced and puts metrics before common sense

      3 people found this review helpful
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    4. 2.0
      Former Employee, more than 8 years

      Overworked train to go-nowhere

      Dec 4, 2020 - Analyst in Stamford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really smart people, most really nice

      Cons

      Metrics for everything Low salary Mediocre middle management No career path Barely any diversity in leadership Did I mention metrics for everything

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      6 people found this review helpful
    5. 1.0
      Current Employee

      Good people, terrible management

      Nov 30, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits (pre-2020) Smart coworkers and good camaraderie among associates Decent product

      Cons

      Senior management and executive team is out of touch with people who actually do the work. An outsized focus on metrics and the bottom line rather than growing and developing people has decimated formerly strong teams as C-Suite chases growth by slashing benefits and 'reorganizing' (mass terminations). How things are determined are very opaque and there is a huge loss in confidence in management from associates. Middle management has little room to manuever and is merely the messenger of bad news. Feedback from teams does not seem to be heeded and as a result of all this, morale is very low and Gartner is now a very top/middle-heavy org with not enough people to do the actual work. Starting to see serious burnout as workload increases but no matching compensation increase and benefits are cut.

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      16 people found this review helpful
    6. 2.0
      Former Employee, more than 3 years

      Metrics and process driven company

      Sep 16, 2020 - Vice President in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High pay, and some great analyst team members

      Cons

      Middle management heavy, driven by measurement of internal metrics. Oddly, not always very client-centric.

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      9 people found this review helpful
    7. 3.0
      Former Employee, more than 1 year

      Heres the scopp

      Sep 4, 2020 - Business Development Specialist in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They invest in their employees Great Benefits Awesome PTO

      Cons

      Poor management Corporate Politics should not dictate who does and doesn't get a promotion Lack of communication amongst middle management and front line associates

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      3 people found this review helpful
    8. 2.0
      Current Employee, more than 5 years

      Sinking ship, layoffs coming - BEWARE

      Jul 15, 2020 - Senior Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great base pay, good insurance, great research

      Cons

      The license pricing is getting insane. Pricing lives in an ivory tower and doesn’t really care if your clients’ business is struggling. Results are bad and getting worse. Premium services are being cancelled left and right. EVP and SVP level leadership are squeezing every organization to the absolute max causing top talent to leave. They out to do undercover boss for a day and actually see what it’s like to do our jobs. They are so insanely focused on the data more than ever, and it’s causing so much internal focus. Meeting to have meetings. Lots of “coaching.” You can’t share what you think anymore or constructive criticism of the company or else you are looked at wired. No one is saying what they are actually thinking. Be ready, some of your best analysts are about to leave and many have already left in the last 2-4 months. Many are predicting lay-offs in the next 4-6 months. Middle management is super duper fat. They will have to lay-off some managers soon. The new Impact Assessment is the worst investment in Gartner I’ve seen. The entire Sales organization thinks it’s a joke. The rollout was so bad. It takes 2x time. Now people are just using it and doing a half assed job just to get the bonus. Service Delivery - Executive Partners and Leadership Partners - are all overstretched and many of them are now tired and exhausted at all the junky value plans and roadmaps and on and on and on. Resource overkill. Every month is a new resource rollout. The Sales force and service delivery are truly just numb at this point. Sales leadership is all white men! They are seriously a boys club! And several of the rising stars are all white men. It’s sickening to see they don’t give anyone else a chance at leadership. It’s noticeable, but they don’t think so.

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      41 people found this review helpful
    9. 1.0
      Former Employee, more than 1 year

      Fair warning before accepting job

      Jul 28, 2020 - Client Partner in Fort Myers, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free coffee, gym, and cafeteria with okay choices.

      Cons

      Here is a fair warning before you accept the job offer. I'll give it to you straight. The role of a Client Partner is simply, and at most, the individual responsible for delivering click bait. You are tasked with typically a large territory owned by several Account Managers (around 8-12 while I was around) who 'share' their book of business with you (typically around 250 contacts). The job entitles you, as the Client Partner, to reach out to the heads of these businesses (in the HR realm, you're looking at the Chief Human Resources Officer, or their leadership teams) to hold 'value calls' based on calculated intervals prior to their subscription renewal. You act as essentially the middle person who plays a support type role to make sure that clients are happy with their expensive subscription. Day in and day out, you are measured on if clients clicked on a link that you've sent them (which indicates that they may have read the research), how many times they've been on the website to search utilizing self help, if you've showed them something new during a call, etc. Really, your job is to make sure they use their subscription, so day in and day out you're chasing people who are very busy, trying to get a phone call in, or sending out personalized e-mails to 'trick' them into clicking on your link, so you can meet your metrics! To be fair, I thought it would be a fun job when I was recruited away from an established career and great organization. Reflecting back on it now, it was a great learning experience on how this organization does not stay true to their words in being a people company, and a great opportunity to write a review for anyone who is thinking about joining. Gartner preaches 'mission over metrics', however it's a really heavily metrics based company where if you meet 9/10 metrics, they will still let you go despite all other qualities or achievements. Good luck if you have a new manager, the top down approach with management will dictate your day to day, which typically consists of scheduling 10-20 calls (most of which go unanswered), cold calling, and making sure clients click on links! You'll feel the pressure of micromanagement because of the top down approach. From my professional experience and seeing the organizational structure, it doesn't surprise me that there were many lay-offs during this pandemic. Middle management and front line managers are saturated in this organization, so much that the title of 'manager' may even be diluted, so I'm predicting there may be additional lay-offs to trim the fat unfortunately. I'll summarize a few key takeaways here: - Your job is to deliver 'value' in the form of click bait - You'll partner with some awesome, and some horrible Account Managers - If you have clients in other countries, good luck have fun with setting meetings during their working hours (management still expects you to reach out to them!) - Salary is good, if you're starting off. Client Partners make around $65,000, not bad for click bait, but attrition is very very high, and the job is risky in terms of your expected metrics, and potential lay-offs. - The job satisfaction level is low, because you're in a never ending cycle of a push-pull relationship with internal stakeholders and every day you hope someone clicks your link. Hope this helps!

      Continue reading
      25 people found this review helpful
    10. 4.0
      Current Employee, more than 1 year

      Great First Job

      May 11, 2020 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As a college graduate this is probably one of the best places to work right away because of the vast amount of knowledge you will learn so quickly across business and IT. You are set up for pretty much any other job you’d like after having “the Gartner MBA” Great benefits and next to unlimited PTO

      Cons

      December don’t expect to take off work ever. Middle management can often be prematurely promoted; a manager could have been in role for 1-2 years only before leading a team and usually this is based on individual success rather than ability to lead and teach

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    11. 1.0
      Current Employee

      Questionable

      Feb 25, 2020 - Account Executive in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Autonomy? Remote roles are becoming less remote by the minute as they demand employees come in for more internal meetings about the internal meetings

      Cons

      Micromanagement by middle management Lack of trust in sales Interdepartmental competition for the same clients

      Continue reading
      12 people found this review helpful
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