Gate Gourmet Reviews | Glassdoor

Gate Gourmet Reviews

Updated July 18, 2017
358 reviews

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2.6
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Approve of CEO
Gate Gourmet CEO Xavier Rossinyol
Xavier Rossinyol
45 Ratings

358 Employee Reviews

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Pros
  • Free lunch/free dry cleaning for lab coats (in 28 reviews)

  • They give you free food and you are also paid weekly (in 17 reviews)

Cons
  • Long hours and lack of communication (in 22 reviews)

  • long hours, low pay, bad work environment (in 19 reviews)

More Pros and Cons

  1. "Need to be very organized to survive here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Gate Gourmet full-time (Less than a year)

    Pros

    An interesting mix of business and product lines. Virtually no company politics

    Cons

    Slow moving industry. Not enough technical innovation

    Advice to Management

    More formal training. On the job training is necessary but formal training gives people more systematic exposure


  2. "Gate Gourmet JFK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jamaica, NY
    Current Employee - Anonymous Employee in Jamaica, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Gate Gourmet full-time (More than a year)

    Pros

    Nice building , free food and soda.

    Cons

    Due to lack of management and low pay, worker has low morale.

  3. "Tough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Francisco, CA
    Former Employee - Director in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gate Gourmet full-time (More than 3 years)

    Pros

    The drive of people to deliver is amazing, the dedication of people is remarkable. Opportunities for career progression for entry level hourly staff.

    Cons

    The demanding environment of airline catering is taxing.


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Director in Atlanta, GA
    Current Employee - Human Resources Director in Atlanta, GA

    I have been working at Gate Gourmet full-time (Less than a year)

    Pros

    Like it here at Gate Gourmet

    Cons

    Need to improve employee retention


  5. "The Gate Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in San Francisco, CA
    Current Employee - Specialist in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Gate Gourmet full-time (More than a year)

    Pros

    free food and drinks. stable company. big facility. lots of overtime. various cultures to learn. adequate medical attention provided.

    Cons

    Management lack training to deal with people. Not all, but many supervisors only after payslip. work is reactive, not proactive. Language barriers. Manpower work assignments not well distributed. Loyalty to company is not that strong.

    Advice to Management

    Provide concrete and permanent employee benefits (airline tickets), incentives (rewards, etc.), appropriate salary increases (seniority pays, longevity pays, to name a few). Loyalty awards to encourage employee to stay with the company. Support a comprehensive 'safe' and 'just' culture.


  6. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Indianapolis, IN
    Current Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Gate Gourmet (More than a year)

    Pros

    Free food, and lots of overtime

    Cons

    Hours are based on when planes come in


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Gate Gourmet full-time (More than 3 years)

    Pros

    Weekly pay, plenty of overtime

    Cons

    They are going through a transitioning period.

  8. Helpful (2)

    "Gate Life?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Gate Gourmet full-time

    Pros

    Always busy
    They feed the people lunch each day.

    Cons

    *Gate No-Life - This is a 24 hrs a day/7 days a week/365 days a year and you are expected to work 10-14 hrs per day often 6 days per week (forget getting weekends and holidays off). Very high turnover of personnel.
    *Manual systems and processes - Tribal knowledge rules.
    *The system to control the customers and their requirements weakly managed creating havoc. Incorrect or missing items are the norm (not the exception).
    *Weak/nonexistent internal systems and controls cause stockouts and line stoppages creating chaos for all levels.
    *Personnel are expected to use their own credit cards (repaid after the fact by petty cash) to go to local stores to buy what they need to keep the line going.

    For hourly/labor - be prepared to work in a refrigerator (or freezer) environment. This is airline food preparation/catering and it is the nature of the beast.

    Advice to Management

    Get control:
    *Invest in the right/best people in VA to control your front end (customer requirements) ensuring the accurate and proper requirements/flowdown of all requirements (properly staff there and you won't have to staff each kitchen to make up for VA's/their mistakes),
    *Invest in a properly implemented full capability ERP system with full BOMS, routings, and item/asset tracking (WHS).
    *Put in the discipline at all levels to use the systems, processes and procedures. Your business is a manufacturing business....not a series of individual kitchen kingdoms run by the chefs.


  9. Helpful (5)

    "Part-Time Equipment Assembly"

    StarStarStarStarStar
    Current Employee - Equipment Assembly in Los Angeles, CA
    Current Employee - Equipment Assembly in Los Angeles, CA

    I have been working at Gate Gourmet part-time

    Pros

    They have a parking lot

    Cons

    No one will sign your timecard when your trying to leave your TEN HOUR SHIFT. The other employees will trick the new hires into thinking they have to stay overtime. Overtime is not required for part-time workers.

    There is never food during my lunch period. All the food is taken by the earlier shift.

    There is no training period. You show up, someone assigns you a station and they leave you there. They do come and check on you from time to time only to tell you are too slow and need to pick up the pace (even though your new and have only been with the company for a total of 3 hours).


  10. Helpful (1)

    "Assembler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assembler in Atlanta, GA
    Current Employee - Assembler in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gate Gourmet full-time (Less than a year)

    Pros

    Get free food and soft drinks all day long.
    Easy interview process.
    Get payed weekly.

    Cons

    Lied to about 90 day probation period for new hires.
    One manager cares about the employees versus the other 10+.
    Play the favoritism towards alot of employees they like.
    If you work hard they dont like you(me)
    WAY TOO MANY characters who i work with.
    People will still you personal belongings.
    Alot of the managers and supervisors are very unperfessional.
    Managers allow there favorite employees to dress any kind of way.
    Pay is fn ridiculous at 9.36 and hr. They will work you to the point where they will break you.
    The food they serve is crap and only have to microwaves that have lines for over 15 to 20 mins.
    Alot of people who work there do not speak english and are super rude.
    Manners are unheard of at this place.
    Perfect job for a high school kid.
    So horrible as far as retaining employees and turnover rate is beyond ridiculous.

    Advice to Management

    Change the pay rate to base of 10.50 or 10.75 per hr. Working your employees to death for 9.36 an hr is foolish. Also need to train employees for the job they are hired for. Not thelrow them somewhere and set them up to fail. Stop changing policy everyday for new hires and threating to fire them if something goes wrong that is out of there hands.


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