Gatestone & Co. Reviews | Glassdoor

Gatestone & Co. Reviews

Updated July 11, 2017
93 reviews

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3.4
StarStarStarStarStar
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Nicholas Wilson
45 Ratings

93 Employee Reviews

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Pros
  • The people are great - friendly and professional (in 5 reviews)

  • Beautiful office space - very contemporary (in 6 reviews)

Cons
  • Long Hours not enough trainers for an over sized class (in 6 reviews)

  • Management doesn't care about employees, high turnover rate, commission targets are nearly impossible to reach, benefits are poor (in 5 reviews)

More Pros and Cons

  1. "Great Place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Supervisor in Phoenix, AZ
    Current Employee - Collections Supervisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gatestone & Co. full-time (More than a year)

    Pros

    NEW CHALLENGES EVERY DAY, OPPORTUNITIES TO GROW, awesome work culture

    Cons

    parking, but not much after that


  2. "It was a decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gatestone & Co. full-time (Less than a year)

    Pros

    Good because you didn't have super stressful calls and the natural call flow was lax and pay was decent for the labor couldve been couple dollars more would be 4stars then

    Cons

    Not a lot of opportunity for advancement and favoritism was a thing there and they only had collections and kohls , different leads aren't an option

    Advice to Management

    Better incentives and get more leads

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Manager in Phoenix, AZ
    Current Employee - Collections Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gatestone & Co. full-time (More than 8 years)

    Pros

    Friendly staff, supportive leadership, commission

    Cons

    Parking is difficult because it is in downtown, but you can find free parking.

    Advice to Management

    Continue to listen to new ideas and have more employee appreciation days


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Place to work, lots of opportunity to learn and growth within the company.
    Friendly and Fun environment, management are very open to any suggestion that will increase productivity and performance on the floor.
    Salary and benefits are Great.

    Cons

    No bad experience so far.

    Advice to Management

    To continue showing appreciation towards the employees.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Phoenix, AZ
    Current Employee - Collections Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gatestone & Co. full-time (More than a year)

    Pros

    Was able to move up by showing up and applying! They appreciate hard work and reward the effort! Like working for yourself! You reap what you sew!

    Cons

    They expect people to be on time and on scheduled days

    Advice to Management

    Keep doing what you are doing! Great leadership top to bottom!


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gatestone & Co. full-time (More than 10 years)

    Pros

    Very good place to work, all management have been with the company a long time which speaks volumes. Great training and development for new and inexperienced collectors. Great commission opportunity

    Cons

    none I can think of

    Advice to Management

    keep up the good work


  7. "Collections Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Agent
    Current Employee - Collections Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Gatestone & Co. full-time (Less than a year)

    Pros

    Comfortable seats. Overtime is available.

    Cons

    Competitive metrics. Horrible management. Disorganized.

    Advice to Management

    Restart from the ground up.

  8. Helpful (1)

    "An ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, nice building, cool breakroom, all in all nice facility.

    Cons

    Bad management, no benefits, terrible communication

    Advice to Management

    Step up your game a little. Higher pay would be great. Definitely hire managers and supervisors who know how to do their jobs!


  9. "Long term employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Positive Outlook

    I have been working at Gatestone & Co. full-time (More than 8 years)

    Pros

    In my many years of working here, they consistently change, but always find a way to make the collector successful. Always listen and want to solve problems.

    Cons

    Don't deliver raises on regular basis.. have to pay for parking


  10. "collector"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Gatestone & Co. full-time (Less than a year)

    Pros

    this company has good compensation.

    Cons

    this company has bad work hours


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