Gateway Health Plan Reviews | Glassdoor

Gateway Health Plan Reviews

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Found 130 reviews

2.1
StarStarStarStarStar
Rating TrendsRating Trends
24%
Recommend to a Friend
79%
Approve of CEO
Gateway Health Plan CEO Cain Hayes
Cain Hayes
6 Ratings
Pros
  • "Work from home capabilities (and some full remote jobs)(in 10 reviews)

  • "Work was interesting and varied, pay and benefits were excellent, and given a lot of independence(in 6 reviews)

Cons
  • "The best thing Gateway Senior Management and the Board can do is give employees the target bonus(in 10 reviews)

  • "Upper management disorganization(in 8 reviews)

More Pros and Cons
  1. "Constant changes hard to keep up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gateway Health Plan full-time for more than 4 years

    Pros

    Starting wage good but very low pay raises

    Cons

    No bonus in spite of considerable company profit. When government lowered taxes this company did not even consider bonuses. Long wait for more vacation days. Occurrences if you use earned sick days which can get you fired just for being sick.

    Advice to Management

    Share the huge profit with all of your employees

    Gateway Health Plan2019-03-13
  2. "It's and Aight Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Prov Service in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gateway Health Plan full-time for more than 4 years

    Pros

    Vaca pkg STD leave Starting pay is good

    Cons

    All the diffrent depts could communicate better

    Advice to Management

    n/a

    Gateway Health Plan2019-04-09
  3. Helpful (7)

    "Stay Far Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance Analyst in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gateway Health Plan full-time for more than 9 years

    Pros

    The benefits are very good.

    Cons

    The salary starts out good, but the raises are terribly low at 2.75% annually. Bonuses are not guaranteed, but yourperformance is based on it. The 21st floor has done it again with mass firings of the finance department. The new CFO doesn't believe in the people that have been running the business for all of these years and decided to fire them and bring in her favorites from Highmark. There are more terminations...

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    Advice to Management

    To the CFO, CEO, CIO, VP's, Sr. Directors, Directors and Managers: When someone says good morning to you, the proper response would be good morning back to that person who is slaving away at a job they truly care about. You spend more time worrying about the members, what about the staff?

    Gateway Health Plan2019-05-07
  4. Helpful (5)

    "incompetent and blatant favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Gateway Health Plan full-time for more than 6 years

    Pros

    not much positive at this point

    Cons

    racial favoritism in hiring and promoting

    Advice to Management

    stop the ghetto mentality and promote professional attitude no wonder they are losing contracts the customer service is a joke people are so uneducated they can't answer a callers questions

    Gateway Health Plan2019-05-01
  5. Helpful (4)

    "Management sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst 
    Doesn't Recommend
    Negative Outlook

    I worked at Gateway Health Plan full-time for more than 2 years

    Pros

    - coworkers are nice - PTO (if you’re allowed to actually use it)

    Cons

    Everything else. Management is clueless who expect 10 hours a day for 8 hrs pay. Help us not offered even if you’re drowning in work. If you didn’t come from Aetna like the rest of the managers, compliance, and seniors you get treated like crap. If you have kids or need to take time off for kids good luck you’re treated like crap for doing so. You cannot do anything right and if you do you won’t hear about it, you only...

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    Advice to Management

    Treat your employees like actual human beings and treat them all equally.

    Gateway Health Plan2019-04-05
  6. Helpful (3)

    "Information Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Information Technology Specialist in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Gateway Health Plan full-time for more than 2 years

    Pros

    Good coworkers, good friends, great benefits.

    Cons

    IT is poorly managed. HR fails to see what is in front of them. CIO is hard to report to and arrogant. We now lack directors for Infrastructure, Security, and Dev. This IT organization is disappointing.

    Advice to Management

    Please get a CIO who is up-to-date with technology and start this organization with a clean slate. Every loss of an employee delays our technological success and our success as a whole.

    Gateway Health Plan2019-03-29
  7. Helpful (14)

    "IT is a Waste Land"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Gateway Health Plan full-time for more than 4 years

    Pros

    Company provides a good service. People in the business share the passion and do really good work.

    Cons

    CIO is in over his head. He has no business in management, no leadership abilities and staff question if he has any IT knowledge at all. For years IT staff managers and below have left by the masses. They can not retain staff due to CIO and his select management and team members that he values. Which they waste time in meetings on their cell phones and use diversion tactics like arrogant nonsense talking that delay progress....

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    Advice to Management

    At what point are you going to do something about IT? There are no resources and little knowledge left to support the company.

    Gateway Health Plan2019-02-14
  8. Helpful (3)

    "Good people, but that’s about it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Neutral Outlook
    No opinion of CEO

    I have been working at Gateway Health Plan full-time for more than 6 years

    Pros

    Most of the people you work with are good.

    Cons

    Antiquated systems. Inefficient processes. And administration doesn’t care.

    Advice to Management

    Learn what the front-line jobs actually entail.

    Gateway Health Plan2019-02-26
  9. Helpful (2)

    "Gateway Health has poor career advancement oppurtunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gateway Health Plan full-time for more than 2 years

    Pros

    Big company perks and Benefits

    Cons

    Bureaucratic mess. Rigid and Non empathic company culture

    Gateway Health Plan2019-03-05
  10. Helpful (4)

    "Clinical Director"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Gateway Health Plan

      Pros

      Great mission Employees with long tenure Reasonable expectations of employees Co-workers feel like family

      Cons

      Technology challenges Unstable IT organization

      Advice to Management

      Keep up the good work. I’m proud to be part of this organization and believe in our direction forward.

      Gateway Health Plan2019-02-02
    Found 130 reviews