Gaylord Entertainment Reviews | Glassdoor

Gaylord Entertainment Reviews

48 reviews

Filter

Filter

Full-timePart-time

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Gaylord Entertainment Chairman, President, and CEO Colin V. Reed
Colin V. Reed
24 Ratings

48 Employee Reviews

Sort: PopularRatingDate

  1. "Started Great and Went Downhill After a Few Years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk in Nashville, TN
    Former Employee - Help Desk in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gaylord Entertainment full-time (More than 8 years)

    Pros

    Good people on the front lines
    Decent insurance
    Discounted tickets to the Grand Ol' Opry, General Jackson
    Employee discount at Bass Pro Shop

    Cons

    Middle management that does not portray what's actually going on
    Lack of training opportunities
    Favoritism run amok
    Very cliquish groups at the back of the house

    Advice to Management

    Don't always listen to your middle managers. They will tell you what they think you want t hear. You need to get down on the front lines and find out what's really going on. Get rid of the favoritism and give more opportunities to move up within the company.


  2. "Going the wrong direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Back of the House in Grapevine, TX
    Current Employee - Back of the House in Grapevine, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gaylord Entertainment full-time (More than 3 years)

    Pros

    Pay is good (for now), Generally a fun place to work, Discounts at other hotels, Hotel generally tries to treat employees well

    Cons

    A new managment company (gaylord doesn't own this company anymore, not sure if the CEO listed is still in charge) is taking this place in a very troubling direction, new positions coming in paying less than current employees which probably means cuts down the road, poor benefits pkg, career opportunities will be limited, very poor work/life balance, disconnect with Senior Mgmt., unreasonable goals and demands

    Advice to Management

    get back to what made this hotel great - taking care of the employees

  3. "sometimes you dont get 40 hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations in Nashville, TN
    Current Employee - Reservations in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gaylord Entertainment full-time (More than a year)

    Pros

    there are not any to speak of

    Cons

    not a good company to work for not. all you will have is a pay check and sometimes its not 40 hours


  4. "Front Office Lead Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Supervisor in Dallas, TX
    Former Employee - Lead Supervisor in Dallas, TX
    Doesn't Recommend

    I worked at Gaylord Entertainment full-time (More than a year)

    Pros

    Great team environment, with a fun younger staff to work with. We were all recent grads and looking to establish our careers. The employee discounts and perks were actually quit nice as we could even get discounted mattresses.

    Cons

    The company provided perks for their employees but the pay was substantially low for the DFW Metroplex. Working as a department supervisor i struggled to provide for my wife and I. We didnt have children at the time and would not have been able to survive


  5. Helpful (1)

    "Looks great on a resume, but not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grapevine, TX
    Former Employee - Anonymous Employee in Grapevine, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    In the big picture of the hospitality industry, Gaylord Entertainment is the leader in business travel, and has earned a prestigious reputation in that field. High dollar room and convention rates will ensure long term success for this company. On a resume, everyone knows who Gaylord Entertainment is.

    Cons

    On paper, the service pyramid at Gaylord has the employees at the top, supported by the management and then the guests. In reality the service pyramid is no where near that. The management is at the top, followed by the guests, and then the employees. Management will not hesitate to sacrifice a good employee in order to maintain their image.

    Advice to Management

    Your employees are your greatest resource, and is the candidate pool for the middle management that is so dearly valued and closely protected.


  6. Helpful (1)

    "6 years of ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Nashville, TN
    Former Employee - Assistant Manager in Nashville, TN
    Doesn't Recommend
    Approves of CEO

    Pros

    They have a very comprehensive benefits package and offer bonuses contingent on guest satisfaction. Some of the people are amazing to work with/for.

    Cons

    Senior management lets the mid-level management take all the heat. There is no work/life balance; if you are in management, as I was, you are expected to respond to all emails quickly. It doesn't matter if you have kids who are sick; if you call out to take care of your children you will be frowned upon and made to feel as if you are not dedicated enough. Forget about if a family member dies - if you are in management your leader might "suggest" that you will feel better working instead of attending the funeral/viewing. They closed the on-site daycare; this was a major selling point to me when I first started working for the company six years ago.

    Advice to Management

    Colin Reed and Pete Weien do a fabulous job leading the company; however, this does not get transferred down from division leaders to department heads. The leaders get stuck between the STARS and the department heads - and Mr. Reed tells us it's all about the STARS. This is actually NOT the case, Mr. Reed.


  7. "Gaylord is one of those companies that you will either hate or love."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Enjoyable at first. You get sucked in by the culture and employees first attitude. The energy makes you think that you can do anything.

    Cons

    The cons are many. There is so much favoritism there and if you are not in the click you will not survive. One bad seed can spoil the entire bunch over there. There are some people in key positions that make life miserable for everyone else. Also when they first started laying people off the company decided to give the senior managers huge pay raises.

    And then they were hiring new people to replace the ones they just fired. The company spends money like they're growing it in the backyard.

    Advice to Management

    Get rid of the majority of the management team they're in the good ole boy network and care only for themselves not the employees.

  8. "It is more Who you know, than What you know to get a higher position within the hotel"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    work with some wonderful people

    Cons

    too many levels of management. problems never make their way up to upper management, therefore are rarely or ever solved.

    Advice to Management

    upper management needs to cut through the middle management to get the correct answers to questions, middle managment tells the upper management what they want to hear, not what is true, and the upper management actually believes it. There is a lot of back stabbing going on in the middle management area.


  9. "Gaylord Opryland"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Approves of CEO

    Pros

    Different people from different cultures. It is good to learn and understand others when you work in a "melting pot".

    Cons

    Some of the downsides of working for Gaylord was it was hit or miss for different aspects. Sometimes there was plenty of work to be done and we were able to work enough or a lot of hours, other times we were unable to get any hours. Also, some of the training for managers slipped through the cracks. Managers that have been there a while forget basics, like talking to employees and are not updated on new policies. And the newer managers quickly forget what it was like in employees shoes.

    Advice to Management

    I think Colin Reed was a great leader, he made it a point to attend all the meetings that employees (STARS) had and helped better the company. The break down happens at the smaller, off location areas, like the General Jackson and Wildhorse. It becomes difficult to include them in certain aspects of the company but get held to the same standards.


  10. "Good company, with pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager - Corporate in Nashville, TN
    Former Employee - Marketing Manager - Corporate in Nashville, TN
    Recommends
    Approves of CEO

    Pros

    - Great on a resume
    - Learning opportunities are many as long as you show interest, intelligence and the ability to work hard
    - Senior management is very intelligent and always trying to drive the company vision
    - Good benefits

    Cons

    - Extreme demands; very little life/work balance and there's always an attitude of "it's never enough"
    - The hotels (including the GMs) act like indulgent children while corporate is left running in circles trying to make everyone happy.
    - Depending on your managers, there can be A LOT of micromanaging
    - There is an EXTREME gap in salary from middle management to senior management/directors, and no matter how good your work or high your praise, getting a raise and/or promotion (unless you have direct ties to VPs/Colin) is an act of god.

    Advice to Management

    While the drive and hard work of senior management is evident and helps to lead the company to the success it is, there is a gap in the life of senior management and middle management. The expectations of time and workload on someone at a manager level is ludicrous. Something needs to be done about the attitude of the properties vs the brand - the brand is working for the greater good of the business, yet the constant battle causes brow beaten employees, wasted time and money, and utter frustration.


Showing 48 of 48 reviews
Reset Filters