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Gaylord Entertainment Reviews

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48 Employee Reviews

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  1. "Started Great and Went Downhill After a Few Years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk in Nashville, TN
    Former Employee - Help Desk in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gaylord Entertainment full-time (More than 8 years)

    Pros

    Good people on the front lines
    Decent insurance
    Discounted tickets to the Grand Ol' Opry, General Jackson
    Employee discount at Bass Pro Shop

    Cons

    Middle management that does not portray what's actually going on
    Lack of training opportunities
    Favoritism run amok
    Very cliquish groups at the back of the house

    Advice to Management

    Don't always listen to your middle managers. They will tell you what they think you want t hear. You need to get down on the front lines and find out what's really going on. Get rid of the favoritism and give more opportunities to move up within the company.


  2. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Grapevine, TX
    Current Employee - Server in Grapevine, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Gaylord Entertainment full-time (More than 3 years)

    Pros

    It's really good money for waiting tables

    Cons

    Lack of management support within each department


  3. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Conference Coordinator in Grapevine, TX
    Current Employee - Conference Coordinator in Grapevine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gaylord Entertainment full-time (More than a year)

    Pros

    Good staff and fun atmosphere

    Cons

    Early mornings or late nights, working weekends

    Advice to Management

    Great job and good goals


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  5. "Voted best place to work in every market they serve."

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Hotel in Nashville, TN
    Current Employee - Hotel in Nashville, TN

    I have been working at Gaylord Entertainment full-time (More than 10 years)

    Pros

    Employee is number one focus.

    Cons

    Not as large of a network as other chains.

    Advice to Management

    Keep doing what you are good at...managing hotels.


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Nashville, TN
    Current Employee - Analyst in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gaylord Entertainment full-time (More than 3 years)

    Pros

    Great company with good benefits. Co-workers are great to work with and management listens to staff.

    Cons

    Pay could be better but that's with any job.


  7. "The money was not worth the politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grapevine, TX
    Former Employee - Anonymous Employee in Grapevine, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Gaylord Entertainment part-time (Less than a year)

    Pros

    The money was great most of the time. Employees received a discount on rooms and were able to get in free at the Glass Cactus. You were surrounded by an eclectic mix of individuals from all over the world. The food was impeccable.

    Cons

    When you deal with such a large company, there is bound to be head-butting and gossip. The waiters and support staff did not respect upper management and upper management did not always conduct themselves appropriately. During certain times of the year a less than desired consumer base would descend upon the hotel (red hat society, ICE tourists).


  8. "Postitive work environment, but limited opportunities to develop a cross industry skillset."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Meetings Manager in Grapevine, TX
    Former Employee - Executive Meetings Manager in Grapevine, TX
    Recommends
    No opinion of CEO

    Pros

    Free company cafeteria, free dry cleaning for salaried employees, benefits package is fair. Great work culture, very people centric.

    Cons

    Management tends to hire as if in triage, due to the pro employee culture sub par employees tend to be kept on. There is also a tinge of nepotism. Company is triangular in power structure so don't expect much cross-training or professional skill development outside of hospitality specific functions.


  9. "Good company, with pros and cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager - Corporate in Nashville, TN
    Former Employee - Marketing Manager - Corporate in Nashville, TN
    Recommends
    Approves of CEO

    Pros

    - Great on a resume
    - Learning opportunities are many as long as you show interest, intelligence and the ability to work hard
    - Senior management is very intelligent and always trying to drive the company vision
    - Good benefits

    Cons

    - Extreme demands; very little life/work balance and there's always an attitude of "it's never enough"
    - The hotels (including the GMs) act like indulgent children while corporate is left running in circles trying to make everyone happy.
    - Depending on your managers, there can be A LOT of micromanaging
    - There is an EXTREME gap in salary from middle management to senior management/directors, and no matter how good your work or high your praise, getting a raise and/or promotion (unless you have direct ties to VPs/Colin) is an act of god.

    Advice to Management

    While the drive and hard work of senior management is evident and helps to lead the company to the success it is, there is a gap in the life of senior management and middle management. The expectations of time and workload on someone at a manager level is ludicrous. Something needs to be done about the attitude of the properties vs the brand - the brand is working for the greater good of the business, yet the constant battle causes brow beaten employees, wasted time and money, and utter frustration.


  10. Helpful (1)

    "6 years of ups and downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Nashville, TN
    Former Employee - Assistant Manager in Nashville, TN
    Doesn't Recommend
    Approves of CEO

    Pros

    They have a very comprehensive benefits package and offer bonuses contingent on guest satisfaction. Some of the people are amazing to work with/for.

    Cons

    Senior management lets the mid-level management take all the heat. There is no work/life balance; if you are in management, as I was, you are expected to respond to all emails quickly. It doesn't matter if you have kids who are sick; if you call out to take care of your children you will be frowned upon and made to feel as if you are not dedicated enough. Forget about if a family member dies - if you are in management your leader might "suggest" that you will feel better working instead of attending the funeral/viewing. They closed the on-site daycare; this was a major selling point to me when I first started working for the company six years ago.

    Advice to Management

    Colin Reed and Pete Weien do a fabulous job leading the company; however, this does not get transferred down from division leaders to department heads. The leaders get stuck between the STARS and the department heads - and Mr. Reed tells us it's all about the STARS. This is actually NOT the case, Mr. Reed.


  11. "Great place to work. Amazing environment for the employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Recommends
    Approves of CEO

    Pros

    STARS (employee first culture), Benefits, Smiling faces who really want to work and make a difference. Large number of growth opportunities.

    Cons

    Lot of politics. All decisions are not always in line with STARs first culture. Sometimes decisions are made more in favor of few key people instead of everyone.

    Advice to Management

    When making decisions think one step further on the impact on line STARS and mid-level managers and not just Leadership team.


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