Gaylord Hotels Reviews | Glassdoor

Gaylord Hotels Reviews

Updated February 12, 2017
58 reviews

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3.4
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58 Employee Reviews

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Pros
  • great benefits good pay union job room for growth (in 6 reviews)

  • Free lunch, discounted hotel stays at any Marriott (in 3 reviews)

Cons
  • Work/Life balance can be tough depending on the season (in 3 reviews)

  • It was a great place to work before Marriott took over (in 2 reviews)

More Pros and Cons

  1. "Excellent associate development and appreciation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Manager in Grapevine, TX
    Former Employee - Event Manager in Grapevine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gaylord Hotels full-time (More than a year)

    Pros

    It's like working in a small city. Lots of room for advancement and lots of recognition for a job well done.

    Onsite staff gym, parking and extensive cafeteria...all complimentary.

    Quarterly organized group outings to promote networking and positive working relationships.

    Cons

    The hotel management is currently undergoing a regime change. This is actually positive, but it sometimes makes knowing who to go to with issues a bit challenging.

    Advice to Management

    Excellent leadership and training programs.


  2. "Pretty Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Gaylord Hotels part-time

    Pros

    Decent folks working there. Pretty fun job

    Cons

    Pay isn't great. Management will exploit as much as they can


  3. "Don't work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Lifeguard in Nashville, TN
    Former Employee - Lead Lifeguard in Nashville, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Gaylord Hotels (Less than a year)

    Pros

    Opportunity to work at prestigious locations such as the Gaylord Opryland Hotel

    Cons

    Terrible pay, all promises were broken , paychecks are never right , managers are harsh.

    Advice to Management

    Quit your jobs


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  5. Helpful (2)

    "Front Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Gaylord Hotels full-time

    Pros

    The people you work with here make it all worthwhile. Great energy and mostly great guests to interact with!

    Cons

    They don't pay even close to what the associates deserve. At such a huge hotel there is a lot of information that you have to be on-top of, but we simply are not paid enough for us to care as much.

    Advice to Management

    If you want it to stay a 4.5 star hotel, pay your employees better! The rooms are so expensive that there's no way Marriott can't afford it. I have a Bachelor's degree and i'm being paid $11.50/hr, you are losing a very hard working employee soon because I can't afford an apartment.


  6. "Cabana Waitress"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gaylord Hotels part-time

    Pros

    Staff and Co-workers were friendly
    Made excellent money on the weekends

    Cons

    During the week would be slow, so hardly made any money


  7. "2 months is enough"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage in Nashville, TN
    Former Employee - Food and Beverage in Nashville, TN
    Neutral Outlook

    I worked at Gaylord Hotels full-time (Less than a year)

    Pros

    If you have an appreciation for an indoor garden/retreat then this is the place to be for an experience that's out of the ordinary.

    Cons

    So much walking, endless directory requests, and depending on occupancy store/restaurant closers.

    Advice to Management

    Keep a set schedule, stop scheduling 11hr shifts. Toss the egos aside.


  8. "they are too big to care for employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Building Engineer in Kissimmee, FL
    Former Employee - Building Engineer in Kissimmee, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Gaylord Hotels full-time (More than 3 years)

    Pros

    not much to write about. They used to be grate as Gaylord with a lot of perks. They are too big to care for employees.

    Cons

    Management are free to do whatever they feel and want to do. All managements care about is to keep their head above water and not to get fired. There are a lots of favoritism and does not matter how good you are. Please someone look at Gaylord in Kissimmee and stop the madness.

    Advice to Management

    Please do not think of employees as animals.


  9. "Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great place to work. Great benefits. Employee comes first mentality.

    Cons

    Communication throughout the company is lacking.


  10. Helpful (1)

    "Good place, horrible management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Grapevine, TX
    Former Employee - Hostess in Grapevine, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Gaylord Hotels part-time (More than 3 years)

    Pros

    Working the Gaylord for 2+ years provided many things. To list a few: Flexible schedule, great employee hotel room discount benefits, decent pay.

    Cons

    Once the hotel was sold to Marriott, everything changed. Management was absolutely horrible. We went through 5-6 general managers in a matter of a year. It was a great place to work before Marriott took over

    Advice to Management

    We as employees can tell when management is fake and doesn't like their job. We used to have mnagers that loved their jobs and had been there for 4 years plus.


  11. Helpful (1)

    "Great perks and great people!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Conference Coordinator in Nashville, TN
    Current Employee - Conference Coordinator in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gaylord Hotels full-time (More than a year)

    Pros

    I absolutely love it here. The coworkers are excellent, the benefits are solid and the pay is worth the work. Hours are long, with 10 hour days for management, but the rewards of ladder climbing are great. Plus, a great hotel discount worldwide, free meal per shift, free uniforms and laundry service and free short term disability to name a few benefits. It's worth it for sure.

    Cons

    For a while there have been several managers stuck in positions for too long. It's time for some moving and shaking, which is slowly happening. Also, the pay structure was uneven for quite a while, but they are taking visible steps to rectify these.

    Advice to Management

    Keep endorsing your people. It goes a long way.



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