Gaylord Hotels Reviews | Glassdoor

Gaylord Hotels Reviews

Updated October 12, 2017
66 reviews

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3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Gaylord Hotels President and CEO Arne Sorenson
Arne Sorenson
2 Ratings

66 Employee Reviews

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Pros
  • Great benefits, lots of perks with working at a hotel (in 8 reviews)

  • Hours, Pay, Uniforms, Coworkers, Free food, Nice Atmosphere (in 4 reviews)

Cons
  • Work/Life balance can be tough depending on the season (in 4 reviews)

  • Long hours (just like any hotel), and constantly on your feet (in 3 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Grapevine, TX
    Former Employee - Administrative Assistant in Grapevine, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Gaylord Hotels full-time (Less than a year)

    Pros

    There are many departments in the hospitality industry. Everyone's super friendly. They have great core values and a great culture. Free lunch.

    Cons

    High turn around with employees.

    Advice to Management

    I feel like if the pay was more competitive people would stay longer. I loves everything about working there but the pay wasnt the best.


  2. "So so"

    StarStarStarStarStar
    Former Employee - Nail Tech in Palm Harbor, FL
    Former Employee - Nail Tech in Palm Harbor, FL

    Pros

    You get commission from every client that you have. So you can make like $150 a day with tips and all

    Cons

    The hours and labor is a lot to handle. You have to work smarter not harder cause it’ll kill you

  3. Helpful (1)

    "Good seasonal employment ICE"

    StarStarStarStarStar
    Former Employee - Ice Box Office Attendant
    Former Employee - Ice Box Office Attendant

    Pros

    Free food with shift and a very festive

    Cons

    Lead on there would be oppurtinites after the ice even when there really none


  4. "Guest Services Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Guest Service Agent
    Former Employee - Guest Service Agent
    No opinion of CEO

    I worked at Gaylord Hotels part-time

    Pros

    Flexible schedule and enjoyable co-workers. Marriott is a great company with a lot of job growth and great values.

    Cons

    Long hours (just like any hotel), and constantly on your feet. Slow seasons are very slow, and busy seasons VERY busy, no in between. Could not imagine working in this position full time or for much longer than a year as some part time employees work up to 50-60 hours in a week. Lots of turnover, no one really seems to stay for long, at least not in the stated position.

    Advice to Management

    Maybe shorten hours to avoid burnout and help increase retention. Also, better communication between employees and management couldn't hurt.


  5. Helpful (1)

    "Great Company, very little flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Grapevine, TX
    Current Employee - Front Desk Agent in Grapevine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gaylord Hotels full-time (More than a year)

    Pros

    Lots of opportunity for additional compensation via contest, upgrades and such. Can move up after 6 months. Most management is good about teaching new things.

    Cons

    Easy to get written up, be veryyyyy careful with your work. After your written up your stuck in your position for 6 months. Turn over is crazy, there are always new people.

    Advice to Management

    They tell us we have the power to solve guest request and conflict but no a lot of training specifically on that. Your left to learn that on your own, management should be open be lead teachings on this.


  6. "Great Company, few bad apples"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bellman in Dallas, TX
    Former Employee - Bellman in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Gaylord Hotels part-time (More than a year)

    Pros

    Many In-House services available to employees, great benefits, great pay and atmosphere

    Cons

    Sometimes bad managers are able to hide themselves by turning over employees quickly

    Advice to Management

    poll employees who are leaving the company about the quality of the managers in their department.


  7. "Hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grapevine, TX
    Former Employee - Anonymous Employee in Grapevine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gaylord Hotels full-time (More than 8 years)

    Pros

    Great benefits, lots of perks with working at a hotel

    Cons

    open 24/7, work holidays and weekends

  8. "Server - Texan Station"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Grapevine, TX
    Former Employee - Server in Grapevine, TX
    Recommends
    Positive Outlook

    I worked at Gaylord Hotels full-time (More than a year)

    Pros

    Busy holiday season. Busy convention season.

    Cons

    Favortism. The money you make is controlled by management.

    Advice to Management

    Treat all employees fairly


  9. "Pretty Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Gaylord Hotels part-time

    Pros

    Decent folks working there. Pretty fun job

    Cons

    Pay isn't great. Management will exploit as much as they can


  10. "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Lifeguard in Nashville, TN
    Former Employee - Lead Lifeguard in Nashville, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Gaylord Hotels (Less than a year)

    Pros

    Opportunity to work at prestigious locations such as the Gaylord Opryland Hotel

    Cons

    Terrible pay, all promises were broken , paychecks are never right , managers are harsh.

    Advice to Management

    Quit your jobs


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