Gaylord Opryland Resort & Convention Center Reviews in Nashville, TN | Glassdoor

Gaylord Opryland Resort & Convention Center Nashville Reviews

Updated November 17, 2017
50 reviews

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Nashville, TN

3.7
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Gaylord Opryland Resort & Convention Center CEO Colin Reed
Colin Reed
25 Ratings

50 Employee Reviews

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Pros
  • The organization has great benefits and a wonderful morale (in 8 reviews)

  • Gaylord Opryland is a great place to work (in 8 reviews)

Cons
  • That is the only reason for my 'dissatisfied' mark on the Work/Life Balance - as I grew I desired more time than I was able to have with my family (in 4 reviews)

  • Commission is low for industry (30% (in 2 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Nashville, TN
    Current Employee - Department Supervisor in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gaylord Opryland Resort & Convention Center full-time (More than 8 years)

    Pros

    Great company to work for and advance your career.

    Cons

    LOTS and LOTS of guests all the time!!!!!!!

    Advice to Management

    Great Job


  2. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Nashville, TN
    Current Employee - Server in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They have delicious and fantastic food They have delicious and fantastic food They have delicious and fantastic food They have delicious and fantastic food

    Cons

    You will have a problem in the shedule because it’s not fixed but I understand that point because I know these kind of jobs sometimes they are busy and sometimes slow so this point doesn’t bother me

    Advice to Management

    I don’t really have anything to say

  3. "Director Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gaylord Opryland Resort & Convention Center full-time (More than 3 years)

    Pros

    Great Pay, by far one of the best in the industry.

    Cons

    Culture. .. Very very negative environment to say the least. No updated employee book, no current SOPs, no follow ups, no consistency at all. It is a great career jump for someone or a temporary high salary if you care to put up with the frustration that comes with the lack of processes, policies ad inconsistencies.

    Advice to Management

    Do not care care to share any advise.


  4. "Food Runner"

    StarStarStarStarStar
    Current Employee - Food Service Worker in Nashville, TN
    Current Employee - Food Service Worker in Nashville, TN

    Pros

    Good pay and sound environment

    Cons

    Its a beautiful place to work


  5. "Awesome Fun Job- In Room Dining Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Cashier in Nashville, TN
    Former Employee - Customer Service Representative/Cashier in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gaylord Opryland Resort & Convention Center full-time (More than 3 years)

    Pros

    2nd shift kept you busy, day passes quickly. Great perks,most management does great job, very approachable. Over all fun job.

    Cons

    At times, favoritism is shown to other employees in department. Can be stressful.

    Advice to Management

    Think of the big picture when showing favoritism or siding with one group or another. They may expect they can get this attention over and over and you have just handed them power after jumping to conclusions because they have gathered more than one persons oppinion.


  6. "conventioins"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Gaylord Opryland Resort & Convention Center full-time (More than 8 years)

    Pros

    Overwhelmingly busy. You will gain experience.

    Cons

    Cover your backside culture. Personal treachery.

    Advice to Management

    DJ banquets. lose him


  7. "Spa Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Receptionist in Nashville, TN
    Former Employee - SPA Receptionist in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Gaylord Opryland Resort & Convention Center part-time (Less than a year)

    Pros

    There are a lot of perks for working for a large Corporate Hotel Chain.

    Cons

    Management puts the guest first, always. at least in my experience

  8. "Front Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Recommends

    I worked at Gaylord Opryland Resort & Convention Center full-time (More than 5 years)

    Pros

    You really become family with your coworkers and the environment is nice to work in. Some of the "perks" are nice, especially if you're a frequent traveler.

    Cons

    Once Marriott took over, the whole vibe changed - not in a good way. Hope they work things out to be as great to work for as it used to be. I essentially left because of the huge cuture change.


  9. "Great Place To Work"

    StarStarStarStarStar
    Current Employee - Front Desk Agent in Nashville, TN
    Current Employee - Front Desk Agent in Nashville, TN

    I have been working at Gaylord Opryland Resort & Convention Center full-time (Less than a year)

    Pros

    The company does a great job of supporting its employees so that we can better serve the guests.

    Cons

    Honestly, I can't think of any!!

    Advice to Management

    Great Job!!


  10. "Experienced Stylists Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetologist in Nashville, TN
    Current Employee - Cosmetologist in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Gaylord Opryland Resort & Convention Center full-time (Less than a year)

    Pros

    Built in clientele when conventions are in town
    Good health benefits, if full time hours
    Free lunch
    On-site health clinic
    Good for Stylists that have zero experience

    Cons

    Compensation upon hire was not clear about hourly and commission, they promised more than what I'm actually making. Hourly is based on commission for the week, not by the day. So you may do really well one day and make commission for the week. Meaning the rest of the week you will work for practically free.

    New managers seem to let employees (with years of service) make the schedules and rules.

    High turnover in spa due to new employees required to work every weekend (Sat and Sun) unless you take PTO. There is not rotating weekends.

    Not conducive for employees with families/ children

    Commission is low for industry (30% + 17% gratuity)

    Front desk give discounts out like candy, taking from your wage, without your knowing. Reasons often have nothing to do with your service provided.

    Low end color line, charging luxury prices.

    As a stylists, you will do more nails than hair.

    Advice to Management

    Reward talent and exceptional customer service with more compensation.
    Manage the employees that think they are "above management" because of their tenure.
    Fair scheduling for ALL employees.
    Salon needs updating, embarrassing to work in a salon that resembles a JC Penny salon but charging Ritz prices.
    Upgrade color line.


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