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Geek Squad Counter Intelligence Agent Reviews

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Found 41 reviews

4.8
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Rating TrendsRating Trends
93%
Recommend to a Friend
96%
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
11 Ratings
  1. "Fulfilling customer service and technology work."

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Counter Intelligence Agent in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 4 years

    Pros

    Good work structure at a solid company. Bonus potential based on performance. Management structure is nice and not over bearing.

    Cons

    Very customer service oriented. Working with under informed client. Very metric based business where you are pushed to sell, but that's how a business has to be run to be profitable.

    Advice to Management

    Care about your employees happiness.

    Geek Squad2017-06-13
  2. "I really liked it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Counter Intelligence Agent in Erie, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad part-time for more than 2 years

    Pros

    The co-workers were great. Learned something new everyday. Great discounts! Very happy and active work environment when store has traffic.

    Cons

    Clients can give you a very hard time. Some co-workers don't know anything about pc's so be ready to argue your point. When the store is dead, it's usually pretty boring for the time being.

    Geek Squad2017-08-22
  3. "Time at Geek Squad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Counter Intelligence Agent in McAllen, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Geek Squad part-time for more than 2 years

    Pros

    Great learning environment, employee discount,

    Cons

    Low pay, more of a sales job than tech, each geek squad can vary based on management

    Advice to Management

    Pay more, Geek Squad is your most talented department

    Geek Squad2017-03-26
  4. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Counter Intelligence Agent in Bastrop, TX
    Recommends
    Positive Outlook

    I have been working at Geek Squad for more than 2 years

    Pros

    A good place to gain experience and learn about new things constantly

    Cons

    Really the only downsideI can think of is the dreaded tie lol

    Geek Squad2016-05-26
  5. Helpful (1)

    "Nerd Herd - CHUCK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Counter Intelligence Agent in Houston, TX
    Recommends
    Positive Outlook

    I have been working at Geek Squad part-time for more than 4 years

    Pros

    + Get to boss around the sales associate (train them, coach them) + Hands on Experience + Watching people walk out the door happy + Get to establish contacts with people in other companies such as (Webroot, Kaspersky & etc).

    Cons

    Clients continuously abuse Tech Support's terms and condition it states clearly that only 3 computers can be serviced by Geek Squad continuous abuse of this policy led Geek Squad to change the policy to just 1 computer instead of 3 computer which basically makes it a little bit harder for us to sell 24/7 plans.

    Geek Squad2016-01-04
  6. "Counter of Intelligence Agent"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Counter Intelligence Agent in Kohler, WI
    Doesn't Recommend

    I worked at Geek Squad part-time for more than 2 years

    Pros

    Great experience working hands on with desktops, laptops, tablets and phones of all kind. The Culture was great. I loved the uniforms. You always get your hands on the newest technology.

    Cons

    Pay is terrible. Clients yell at you and are not appreciative of your work. The Management in the store I worked in was notorious to favor certain people and give certain people promotions. So many unreported HR issues. Management was young and inexperienced.

    Advice to Management

    Treat everyone equal. Realize we all have good days and bad days. Do your job, don't make non-management employees do your work, because that's just lazy. Treat your employees like human beings.

    Geek Squad2015-09-17
  7. "Great job while attending college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Counter Intelligence Agent in Scottsdale, AZ
    Recommends
    No opinion of CEO

    I worked at Geek Squad part-time for more than 2 years

    Pros

    Fun work environment, awesome coworkers, and fair pay

    Cons

    Management was clueless to what we did, which in turn created unrealistic expectations, and created friction

    Advice to Management

    Spend the time learning about the processes, technology, and people

    Geek Squad2015-08-31
  8. "Geek Squad Counter Agent"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Counter Intelligence Agent in Quakertown, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Geek Squad

    Pros

    Fellow employees where great, Management at this store was very caring

    Cons

    Low Pay, Often belligerent customers

    Advice to Management

    Find way to tell customers no more often

    Geek Squad2015-06-04
  9. "An amazing chance to always learn new stuff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Counter Intelligence Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 4 years

    Pros

    Always learning, fast pace depending on your roll, and a great culture to be apart of.

    Cons

    Still "retail" so you may be sent out on the floor to sell at times.

    Advice to Management

    Stand by what you tell your employees. Don't say not to do something one moment, then just override it the next.

    Geek Squad2015-03-22
  10. "Cia"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Counter Intelligence Agent in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time for more than 4 years

    Pros

    Good work place if you want to start in it or customer service

    Cons

    Not enough pay for the work being done

    Geek Squad2014-10-17
Found 41 reviews