Geek Squad Double Agent Covert Reviews | Glassdoor

Geek Squad Double Agent Covert Reviews

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Found 12 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
90%
Recommend to a Friend
83%
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
10 Ratings
  1. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Double Agent Covert in McAllen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time for more than 20 years

    Pros

    Great benefits, awesome pay, great people to work with, safe environment, plenty of opportunity to grow.

    Cons

    HR does not give you the benefit of the doubt

    Geek Squad2018-12-26
  2. "Good company, needs a few changes before I would recommend joining the force."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Double Agent Covert in Tacoma, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time for more than 6 years

    Pros

    Good team atmosphere, Excellent immediate leadership.

    Cons

    Squeezing metrics, tight deadlines, major stress, horrible corporate support, ZERO accountability for those setting expectations, ever increasing unreasonable targets for profitability, random hours, complete lack of competency and support in the stores,

    Advice to Management

    Stop implementing new programs that loose the company money so you don't have to kill your employees to squeeze a drop of profit out of the mess. And for pete sake fire the call center!!!!!

    Geek Squad2019-01-03
  3. "Double Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Double Agent Covert in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than a year

    Pros

    Above average pay (depending on where you live). Smart people. Hands-on peers.

    Cons

    Not much room for growth unless you chase after it relentlessly. Training introduction not very thorough; you often learn through mistakes with their system.

    Advice to Management

    More thorough learning material. Bring back offering certs.

    Geek Squad2017-10-06
  4. "Love & Hate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Double Agent Covert 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time for more than 2 years

    Pros

    My co-workers, honestly, were pretty fantastic (for the most part) in the eight years I was with the company. Maybe it was just the culture at the store I started with, but that is what kept me with the company as long as I was. That and the discount. Not going to lie, for someone who always wants the latest and greatest, the discount is pretty awesome, too. Lastly, once I became a double agent, the freedom we had on...

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    Cons

    Irregular hours. On my shifts that I had to work from home, we often would be asked if we wanted to get off early due to only having a few computers in the queue. Even though it was a request, if we stayed it negatively affected our numbers. It was a lose-lose scenario. As far as Geek Squad in-home agents were concerned, the number of leadership changes and restructuring was getting pretty ridiculous as well.

    Advice to Management

    Listen to employee feedback instead of making it a punishment. Every year Best Buy has a couple leadership and employee experience surveys. How they are delivered, they have done absolutely nothing productive. Instead of having a bunch of hardly-useful questions, just have a few comment sections employees can fill out that you actually take the time to read and pull insightful information from.

    Geek Squad2017-04-14
  5. "Not a great work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Double Agent Covert in New Orleans, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Geek Squad full-time for more than 4 years

    Pros

    Best Buy offers a beneficial employee discount program.

    Cons

    The company does not view employees as people and instead treats them as tools to be used and discarded. The company will not provide full-time hours, though will require full-time availability. The company also requires all field agents to work on-call, despite not offering any compensation to that degree. The job continuously has the workload increased throughout the year, whilst reciprocal compensation increases...

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    Geek Squad2017-03-13
  6. "Why GeekSquad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Double Agent Covert in Annapolis, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time for more than 4 years

    Pros

    - Pretty good pay - First hand on new tech - Great team members

    Cons

    - Expectations given on clients (Customers expect the world from us) - Leadership is always changing so about ever few months, the way you've been doing things suddenly changes

    Geek Squad2016-12-30
  7. "What was once wonderful, is now woeful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Double Agent Covert in Miami, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Geek Squad full-time for more than 20 years

    Pros

    Teamwork, tons of back-end support, discounts and benefits packages are good. The fact you're working for a large company is nice, and there is a whole team working on the back end to make sure things work well. It's possible to move up and get promoted.

    Cons

    The company simply is not what it once was- it's obvious that cost-cutting and over-compression have been the norm for many, many years. The company's culture, though once rich and quite fun, is now all but gone. The "fun" factor is dead, and the esprit-de-corps within the ranks is gone as well. It's about getting work done, going home, keeping your head down, and being dreadful of March every year (when the company is...

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    Advice to Management

    Be transparent with your team, do not white-wash things insofar as that "everything is great" even though the teams are running thin and hours are getting lower. Please fix the hiring/separation policies. Stop making massive efforts to bust unions from forming. Allow employees to have a commission based on certain factors. Pay for certifications for the technicians like it once was, years ago. Revive the culture organically,...

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    Geek Squad2017-01-06
  8. "Double Agent Covert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Double Agent Covert in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad full-time for more than 2 years

    Pros

    Ability to work from home on set days Bonuses if numbers are met

    Cons

    Hard to have a real work life balance

    Geek Squad2016-03-28
  9. Helpful (2)

    "Good job with decent flexibility and competitive pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Double Agent Covert in Princeton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 4 years

    Pros

    If you become close with your base store and other agents, can be very enjoyable. Drive company issued car to client's homes or small businesses. If you have patience, and a passion for changing technology and client facing/customer service, this can be a fun experience. Decent pay for the amount of work that is done. Good benefits (medical, dental, 401K). Not very stressful during the day. Only about 3-6 appointments...

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    Cons

    Too many changes to the position when new upper management is changed. For ex: no longer able to work remotely from home 2 days a week. No longer able to bring Geek Squad car home. Holiday schedule changes from year to year. Changed bonus structure from individual to team bonus structure. Less monthly bonuses if you have team members who don't do their jobs. Clients will drive you crazy if you let them. Many times...

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    Geek Squad2015-12-28
  10. "Great company lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Double Agent Covert in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 4 years

    Pros

    Set schedule, paid vacation, good pay, overtime Left alone most of the time to do your job

    Cons

    Too many changes in management Holidays can be hectic Other than that overall good job

    Advice to Management

    Stop letting all of the managers go, keep current leaders happy

    Geek Squad2015-08-06
Found 12 reviews