Geek Squad Geek Squad Consultation Agent Reviews | Glassdoor

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Geek Squad Geek Squad, Consultation Agent Reviews

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Found 138 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
83%
Recommend to a Friend
92%
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
74 Ratings
  1. "Loved Geek Squad, Disliked BBY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Lewisville, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 4 years

    Pros

    - Benefits (Employee Discount, Medical, Vision, 401K, etc.) - Culture was positive

    Cons

    - Working on major Holidays (Thanksgiving, Christmas Eve, New Years, etc.) - Best Buy ultimately decides everything for Geek Squad - Geek Squad saved Best Buy, but it feels like our culture is being dissolved.

    Advice to Management

    Geek Squad itself it is fine. I believe Best Buy management needs better training and understanding on the standards that Geek Squad obtains, and wants to keep. Many times while working there I would have the Assistant or General Manager walk back there and act like he knew what needs to be done and cause a chaotic mess to occur, stressing everyone out. Educate yourself before acting on it, with limit knowledge. Thanks!

    Geek Squad2019-05-09
  2. "Good place to start for IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time for more than 4 years

    Pros

    Learning how to troubleshoot different types of technology, learning how to communicate with clients, and learning how to work as a team.

    Cons

    Some times a lot of devices are checked in, can get stressful.

    Geek Squad2019-05-16
  3. "Decent place to work"

    StarStarStarStarStar
      Current Employee - Geek Squad, Consultation Agent 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Geek Squad part-time for more than 6 years

      Pros

      Great shoe-in to the IT field. You learn the core necessities to being able to confidently troubleshoot and repair computer devices.

      Cons

      Like all of retail, client base can be hit or miss. Save for one or two holidays, be prepared to work when others may have the day off.

      Geek Squad2019-05-13
    • "decent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Geek Squad, Consultation Agent in Crystal Lake, IL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Geek Squad full-time for more than 2 years

      Pros

      Amazing People, Great Work, Awesome Opportunities, Excellent Experiences

      Cons

      Management is not great, spends a lot of time focused on numbers

      Advice to Management

      A lot of favoritism is seen

      Geek Squad2019-05-01
    • "Geek Squad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Geek Squad, Consultation Agent in Downey, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Geek Squad part-time for more than 2 years

      Pros

      Awesome place to work at to get started

      Cons

      Nothing really was bad there

      Advice to Management

      None

      Geek Squad2019-04-26
    • "The staff makes the difference"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Geek Squad, Consultation Agent in Green Bay, WI
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Geek Squad full-time for more than 2 years

      Pros

      You get a good start into IT and can meet some fun people

      Cons

      poor pay raises, expected to sell rather than care about the client.

      Advice to Management

      Better pay and less about selling and more about doing IT.

      Geek Squad2019-05-06
    • "Great place to get experience!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Geek Squad, Consultation Agent 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Geek Squad full-time for more than 6 years

      Pros

      Learn lots of things regarding technology and repairs. People are friendly.

      Cons

      There are things that can be done to make business faster and customers happier but they are against policy and very strict.

      Advice to Management

      Listen to employees needs because they may have some insight on how to improve business

      Geek Squad2019-04-18
    • "work experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Geek Squad, Consultation Agent in Canton, GA
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Geek Squad part-time for more than 4 years

      Pros

      You will learn all about the operations side of BestBuy. Learn ways to troubleshoot common errors on various computer issues.

      Cons

      It is a retail job, so the worst thing is some clients that do not arrive at the store happily.

      Geek Squad2019-04-18
    • "Unorganized"

      StarStarStarStarStar
        Former Employee - Geek Squad, Consultation Agent in Staten Island, NY

        I worked at Geek Squad part-time for more than 2 years

        Pros

        Got to meet some nice clients,

        Cons

        Geek Squad is meant to be run in a very organized and streamlined fashion. There are many simple codes and regulations that simply were not implemented at this location.

        Geek Squad2019-04-30
      • "Decent job"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Geek Squad, Consultation Agent in North Bergen, NJ
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Geek Squad full-time for more than 2 years

        Pros

        -pto -good discounts , benefits and accommodations -

        Cons

        Although it says consultation agent, you're really expected to sell. You're a salesperson but you're expected to do IT work as well.

        Geek Squad2019-04-25
      Found 138 reviews