Geek Squad 772 Reviews | Glassdoor

Geek Squad Reviews

Updated February 22, 2017
772 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
342 Ratings

772 Employee Reviews

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Pros
Cons
  • Limited amount of full time hours (in 25 reviews)

  • You do many things non GeekSquid related such as customer service and sales (in 23 reviews)

More Pros and Cons

  1. "Consultation Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in West Des Moines, IA
    Current Employee - Geek Squad, Consultation Agent in West Des Moines, IA
    Recommends
    Positive Outlook

    I have been working at Geek Squad part-time (More than a year)

    Pros

    Good working environment the GS culture is fun

    Cons

    Underpaid, and 90% of the people you talk to hate you for their computer being broken


  2. "Field Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Agent in Waterloo, IA
    Current Employee - Field Agent in Waterloo, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than 3 years)

    Pros

    Good people, lots of opportunity for those just entering the field or pursuing schooling. Cool intensives and rewards (non monetary) as well as raises etc.

    Cons

    Unreliable hours as they are based off of demand. Not so much a con unless you're not a peoples person but a lot of responsibility for customer service for your area from taking phone calls and emails to performing work in the home.


  3. "Geek Squad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Geek Squad part-time (More than a year)

    Pros

    Geek Squad culture is great.

    Cons

    Management focuses on sales goals rather than on the actual clients.

    Advice to Management

    Do not focus on sales, focus on providing a good experience for the clients.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sometimes not so great..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Geek Squad part-time (More than 3 years)

    Pros

    Friendly atmosphere, flexibility on scheduling

    Cons

    Not much ability to move up, favoritism is rampant.

    Advice to Management

    Please listen to your employees. Actually listen. When a person is carrying the team, let them have a bigger say in what need to change.


  6. Helpful (1)

    "Ok place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad part-time

    Pros

    Fun and friendly work environment.
    Able to meet and help tons of clients

    Cons

    Poor management oversight.
    Low hourly pay.

    Advice to Management

    Improve communication with agents and pay them what they are worth.


  7. "Best Department in Best Buy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Manalapan, NJ
    Current Employee - Geek Squad, Consultation Agent in Manalapan, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than a year)

    Pros

    Was able to increase my knowledge of PC's

    Cons

    Lack of formal training about Pc's

    Advice to Management

    Teach employees more about Pc's instead of relying on what they already know coming into the job.


  8. "Best Buy Geek Squad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Muskegon, MI
    Current Employee - Geek Squad, Consultation Agent in Muskegon, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad part-time (Less than a year)

    Pros

    Very good benefits, friendly coworkers, and helpful leadership.

    Cons

    None that I have found!


  9. "Advance Repair Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad part-time

    Pros

    Great people to work with. Many opportunities to advance within the company

    Cons

    Almost impossible to get a bonus due to the goals being almost impossible to reach.


  10. "Alot of smoke and mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad part-time

    Pros

    Good Foundation to start learning technical terminology

    Cons

    Geek Squad Central was frustrating and horrible, Manager was terrible with scheduling, A lot of unprofessional drama in the work place coming from the manager, You are encouraged to sell services and get as much money out of people as possible, not necessarily help them


  11. "Advanced Repair Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time (More than a year)

    Pros

    bonus, great team to work with, and team parties

    Cons

    working holidays, moving up within the company, and wage increase

    Advice to Management

    Take care of those who work hard for you. They deserve to make more to keep from leaving the company.



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