Geek Squad Reviews | Glassdoor

Geek Squad Reviews

Updated April 19, 2019
1,302 reviews

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3.8
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Geek Squad CEO Hubert Joly
Hubert Joly
633 Ratings

Employee Reviews

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Pros
Cons
  • "Not enough hours even for full time" (in 38 reviews)

  • "No upward mobility Too much over time Compensation Work Life Balance Management" (in 15 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Theater Installer in Temple, TX
    Former Employee - Home Theater Installer in Temple, TX
    Recommends
    Approves of CEO

    I worked at Geek Squad full-time (Less than a year)

    Pros

    Good pay, hours, people, environment.

    Cons

    Push sales onto team members as "requirement" for good stats.

    Advice to Management

    Stop pushing sales onto installers. It's the in store team members responsibility to make sure the client has all their bases covered.


  2. "work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Canton, GA
    Current Employee - Geek Squad, Consultation Agent in Canton, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Geek Squad part-time (More than 3 years)

    Pros

    You will learn all about the operations side of BestBuy. Learn ways to troubleshoot common errors on various computer issues.

    Cons

    It is a retail job, so the worst thing is some clients that do not arrive at the store happily.

  3. "Difficult at first..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DEA Delivery Experience Agent in Waukesha, WI
    Former Employee - DEA Delivery Experience Agent in Waukesha, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad full-time (More than a year)

    Pros

    Different workplace everyday. Delivery Drivers life servicing all of Southeastern Wisconsin.
    Build bond with delivery partners and with customers.

    Cons

    Never a set work time to get back home. Always based on schedule and clients.


  4. "Great place to get experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent
    Current Employee - Geek Squad, Consultation Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than 5 years)

    Pros

    Learn lots of things regarding technology and repairs. People are friendly.

    Cons

    There are things that can be done to make business faster and customers happier but they are against policy and very strict.

    Advice to Management

    Listen to employees needs because they may have some insight on how to improve business


  5. "Cool job, stressful position, tons of hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Technician
    Former Employee - Auto Technician
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Geek Squad part-time (More than a year)

    Pros

    What I was doing was fun. The discount is great. The geek squad is fun.

    Cons

    Poor manager support. Little to no help from any other department. Can get overwhelming at some points especially if other stores sell clients wrong things and you have to clean up the mess.

    Advice to Management

    Be more active with working with Technicians.


  6. "Great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Home Theater Professional in Rockford, IL
    Current Employee - Geek Squad, Home Theater Professional in Rockford, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than 5 years)

    Pros

    Team members are always willing to assist when needed
    Competitive Pay
    Great Benefits
    Management is always there to support you
    Lots of opportunity to learn and develop growth

    Cons

    Work only when jobs are scheduled
    Expected to lift and install TVs of up to 55" by yourself (very awkward to carry)
    Management is not on-site

    Advice to Management

    Static cadets for every agent is a must. Floating cadets do not suffice.


  7. "Great learning experience for IT"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Geek Squad is how a lot of IT folks get their start. It’s fast-paced and every day you learn something new. It teaches you a lot about the client presentation side, meaning the ability to dumb things down to be understandable by everyone.

    Cons

    Certain stores have certain rules, so your experience depends on the management you have. If they embrace what it means to be a “Geek” and give you freedom to think outside the box, you’ll do fine. But if your management team is only concerned with the numbers at the end of the month, you’re going to find it difficult to feel comfortable.

    Advice to Management

    Geeks get it done. Just give us room.

  8. "Pretty Cool when you are 18"

    StarStarStarStarStar
    Current Employee - Geek Squad, Consultation Agent in Baton Rouge, LA
    Current Employee - Geek Squad, Consultation Agent in Baton Rouge, LA

    I have been working at Geek Squad part-time (More than a year)

    Pros

    It was a good job to gain experience.

    Cons

    Do not learn much and wasn't as hands on.


  9. "Great for an hourly job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Repair Agent in Tampa, FL
    Former Employee - Advanced Repair Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time (More than 8 years)

    Pros

    Good learning opportunities
    Consistently had good coworkers
    It felt like management made it a priority to get everyone into the right role for their skills
    Pay range is pretty good
    It was easy for me to stop thinking about work when I clocked out

    Cons

    Scheduling can be inconsistent and frustrating


  10. "Great Job!"

    StarStarStarStarStar
    Former Employee - Geek Squad Advanced Repair Agent in Charlotte, NC
    Former Employee - Geek Squad Advanced Repair Agent in Charlotte, NC

    I worked at Geek Squad full-time (More than a year)

    Pros

    Fantastic job overall and a growing company to work for!

    Cons

    My specific manager should have stepped down because he does not know how to be a manager.