Geek Squad Reviews

Updated Aug 8, 2020

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3.8
78%
Recommend to a Friend
89%
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
753 Ratings
Pros
  • "You get a great employee discount with bestbuy that's just insane(in 89 reviews)

  • "You'll gain a lot of experience on how repairing computers and other electronics work(in 73 reviews)

Cons
  • "This is also a Customer Service role so therefore it can be bit tedious trying to help difficult customers(in 34 reviews)

  • "None, place was fun for a part time job(in 32 reviews)

More Pros and Cons
  1. "Home Theater Installer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installation Technician in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 3 years

    Pros

    Fun, get to work with some of the newest gadgets, good people you work with, great milestone for working towards a future career either to stay with or advance onto other opportunities.

    Cons

    Very long hours as an installer

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  2. "Great Job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad Advanced Repair Agent in North Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad part-time for more than a year

    Pros

    Great management and staff. They are engaged with their employees.

    Cons

    The training could be better. Your kind of on your own to learn with the exception of learning network.

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  3. "Great Pay Great Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Geek Squad, Double Agent (DA) in Waterloo, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad part-time for more than a year

    Pros

    Set own schedule/appointments, Great experience, Competitive pay.

    Cons

    Little formal training, Solo work- not a lot of backup when issues arise (which isn't often, but it's nice to know someone has your back)

  4. "Decent Starter Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Norfolk, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Geek Squad part-time for more than 3 years

    Pros

    Job is Straightforward usually. Fun to work with your team. Hours flexible Good discount

    Cons

    SOP recently has been ridiculous Customers can give you a hard time Managers will blame you on detractors that aren't preventable. Not much to grow into.

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  5. "Fun job with the right people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Coeur d'Alene, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad part-time for more than 3 years

    Pros

    - The proprietary tools are very useful, and make a lot of monotonous tasks much quicker and easier, as well us updated consistently. - The culture is very fun and kind of 'brotherhood'ly, you feel like you're a part of something bigger. Such as wearing the Motherboard of Shame if you did something wrong. It's a bunch of Geeks all working for the same business, so it's nice to see them embrace that. Definitely my favorite part of the job.

    Cons

    - Can sometimes be strict on what we can or can't do in terms of services, or how we have to do them (such as some hardware repairs having to be done by sending devices out). This is mostly just because of legal reasons though, and it does make understanding the limits a bit easier, which can be handy. But it sucks when you know how to do a repair, but can't offer it to a client. - (This mainly pertains to my location) Management. Mostly just not understanding or listening to our needs, which causes us to run out of inventory, or be very short staffed, which then can cause backup and make repairs take longer, which makes clients unhappy, which just stresses us more. Also many other reasons but, that's the main point for this job. If/When I leave, this will more than likely be the reason.

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  6. "Worthwhile experience"

    4.0
    Current Employee - ARA (Advanced Repair Agent) 

    I have been working at Geek Squad full-time

    Pros

    fun it work i could do

    Cons

    management was bad, poor training

  7. "Good Company if you have a good manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Geek Squad, Double Agent (DA) in New Brunswick, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Geek Squad full-time for more than 8 years

    Pros

    not micromanaged, dont normaly see your boss.

    Cons

    installers have turned into sales specialist with new company quotas for in home up sales

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  8. "Great job great people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad, Double Agent (DA) 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 3 years

    Pros

    Great company. Great people. Good benefits.

    Cons

    Nothing that I can think of.

  9. "It's okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Geek Squad, Consultation Agent in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad part-time for more than a year

    Pros

    Not many things could be a said that make this a place where you'd desire to work at. It's something to get you buy. The entitled people destroy the joy.

    Cons

    Dealing with idiots is something you'll do on a regular basis and the systems are obsolute and slow. Terrible workflow that is not going to change due to large coporate size.

  10. "Great Entry Level IT job"

    5.0
    Current Employee - Geek Squad, Double Agent (DA) in Durham, NC
    Approves of CEO

    I have been working at Geek Squad full-time for more than 5 years

    Pros

    Fair pay, great benefits, and helps you get your foot into the door of IT.

    Cons

    No opportunities for growth beyond this particular position if your not interested in being a retail manager.

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Found 1549 reviews