Geek Squad Reviews | Glassdoor

Geek Squad Reviews

Updated November 23, 2017
989 reviews

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3.7
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Geek Squad CEO Hubert Joly
Hubert Joly
460 Ratings

989 Employee Reviews

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Pros
Cons
  • Benefits only for full-time despite years put into the job (in 30 reviews)

  • Working in customer service with the general public; pay was decent for when I was younger and single, probably more difficult to live on now (in 27 reviews)

More Pros and Cons

  1. "Good company to start, flexible schedule, great for college students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time

    Pros

    Flexible schedule, opportunities to learn about hardware and consumer software

    Cons

    Performance trackers are only available on sales of services, which makes about 50 % of what you do, the other 50 % even if you are great at it, it may not be recognized as much

    Advice to Management

    Have better performance trackers, not only for sales of service


  2. "Consultation Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Lafayette, LA
    Current Employee - Consultant in Lafayette, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Geek Squad part-time (More than a year)

    Pros

    I get to work with friendly co-workers

    Cons

    Nothing at the moment

  3. "How it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than 3 years)

    Pros

    Discounts. Discounts. annnddd Discounts

    Alot of different Vendor discounts and ability to move within Geek squad.

    Cons

    When working with Geek Squad customers your main customers are going to be angry customers because of broken devices


  4. "pooper scooper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Toilet Cleaner in Houston, TX
    Current Employee - Toilet Cleaner in Houston, TX
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than 5 years)

    Pros

    free food for life always

    Cons

    there are no cons for cleaning poop

    Advice to Management

    poop more


  5. "Geek Squad - Fun Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad full-time (More than 5 years)

    Pros

    I enjoyed the team environment and felt that my hard work and years with the company paid off - I was moved up within the company. I was lucky to have some amazing women as my managers and supervisors.

    Cons

    Working in customer service with the general public; pay was decent for when I was younger and single, probably more difficult to live on now.


  6. "Great people, but focused on bottom line."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad Covert Agent in Appleton, WI
    Former Employee - Geek Squad Covert Agent in Appleton, WI
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Geek Squad full-time (More than 10 years)

    Pros

    Great culture environment, especially with Agents that have tenure.

    Cons

    Since it is tied heavily to a retail brand, most decisions are based on cost-to-serve and revenue metrics.


  7. "Not Bad for Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Operations Agent in Kildeer, IL
    Former Employee - Counter Operations Agent in Kildeer, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Geek Squad part-time (More than a year)

    Pros

    Freedom to work on PC problems in a way that you want
    Culture that allows you to learn about new products

    Cons

    Emphasis on selling, it can become difficult to sell certain services when you believe they are not needed
    Job is not confined to computer repair, you need to be able to interface with customers as well

    Advice to Management

    Build a culture that emphasizes honest selling. If their is value in what you are offering, people will pay, but you need to be up front with them regarding whether or not they truly need it

  8. "Help old people with basics for the most part."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Portland, OR
    Current Employee - Geek Squad, Consultation Agent in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Geek Squad part-time (More than a year)

    Pros

    Computer Work, Teaching/Explaining, Culture, Bench Testing, Technology, Discounts, Free Training, Pleasant and Interesting People, Fun Work Environment with minimal care for being serious 24/7.

    Cons

    Terrible Humans, Common Retail Laments and the other gibberish I am forced to add in order to satisfy this stupid and arbitrary word limit.

    Advice to Management

    Hire more people and tell corporate to fix their BS hour distribution and also increase appointment times.


  9. "DEA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Route Driver in Lexington-Fayette, KY
    Current Employee - Route Driver in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad (Less than a year)

    Pros

    Great pay long hard hours

    Cons

    Long hours in all types of weather


  10. "flexible hours, but inconsistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Cadet in Bloomington, IL
    Current Employee - Geek Squad Cadet in Bloomington, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time (More than a year)

    Pros

    I like to be able to move around on the job, and meet new people everyday. Always a surprise around every corner.

    Cons

    When there isn't work to do, there is no guarantee that you get a full check. Also, communication between the install teams and sales rep is almost non existent.

    Advice to Management

    when times are slow, create other opportunities for workers to get hours, so that their full time status is used.


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