Geek Squad Reviews | Glassdoor

Geek Squad Reviews

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Found 1320 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
91%
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
641 Ratings
  1. "Smaller locations are probably better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advanced Repair Agent in Fort Collins, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Geek Squad full-time for more than 4 years

    Pros

    *Great entry level spot (Tier 1 support at other companies love snagging up Geeks) *Impossible to get fired

    Cons

    View cons under the context of this being at a larger location. *suffer from lack of labor hours allocated to both front and back areas *workload is ridiculous for repair agents *training entirely depended on current staff, standardized training nonexistent *Leadership not always trained sufficiently *Impossible to get fired *employees arent valued. You may find that as a tenured agent (3.5 years) you make the same...

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    Advice to Management

    Value us more.

    Geek Squad2019-05-23
  2. "Decent pay compared to Best Buy, Hours fluctuate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad part-time for more than 2 years

    Pros

    Great position to get some technical troubleshooting experience. You can learn a lot about PC repair if you apply yourself towards finding the best solution instead of the easiest.

    Cons

    Hours depend on how many repairs you've had in previous weeks, which fluctuates. Can get very disorganized with sudden influxes in repairs after hours were cut from lack of repairs. Dealing with apple for iphone repair issues is awful.

    Geek Squad2019-05-22
  3. "The management is full of false promises and bad decisions. They lie about 40 hours a week. Your lucky to get 32."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad Cadet in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time for more than a year

    Pros

    Pretty nice discount and some travel.

    Cons

    Horrible management, false promises, no communication, low pay for hard work

    Advice to Management

    Give your employees the salary they deserve for the job and keep your promises. Show a little more compassion and drop the favoritism.

    Geek Squad2019-05-21
  4. "Good place to start for IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time for more than 4 years

    Pros

    Learning how to troubleshoot different types of technology, learning how to communicate with clients, and learning how to work as a team.

    Cons

    Some times a lot of devices are checked in, can get stressful.

    Geek Squad2019-05-16
  5. "High Stress, Great Coworkers (if in right location)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Sherman Oaks, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Geek Squad part-time for more than 2 years

    Pros

    Constant work (makes time go by fast).

    Cons

    Sometimes angry clients (as with any customer service job)

    Geek Squad2019-05-14
  6. "Decent place to work"

    StarStarStarStarStar
      Current Employee - Geek Squad, Consultation Agent 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Geek Squad part-time for more than 6 years

      Pros

      Great shoe-in to the IT field. You learn the core necessities to being able to confidently troubleshoot and repair computer devices.

      Cons

      Like all of retail, client base can be hit or miss. Save for one or two holidays, be prepared to work when others may have the day off.

      Geek Squad2019-05-13
    • "Loved Geek Squad, Disliked BBY"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Geek Squad, Consultation Agent in Lewisville, TX
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Geek Squad full-time for more than 4 years

      Pros

      - Benefits (Employee Discount, Medical, Vision, 401K, etc.) - Culture was positive

      Cons

      - Working on major Holidays (Thanksgiving, Christmas Eve, New Years, etc.) - Best Buy ultimately decides everything for Geek Squad - Geek Squad saved Best Buy, but it feels like our culture is being dissolved.

      Advice to Management

      Geek Squad itself it is fine. I believe Best Buy management needs better training and understanding on the standards that Geek Squad obtains, and wants to keep. Many times while working there I would have the Assistant or General Manager walk back there and act like he knew what needs to be done and cause a chaotic mess to occur, stressing everyone out. Educate yourself before acting on it, with limit knowledge. Thanks!

      Geek Squad2019-05-09
    • "Good people bad people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Geek Squad part-time

      Pros

      Workers are nice and kind

      Cons

      Managers pester you for sales rather than fixes. Customers think they own you, they will not allow your to have certain days off (even for school)

      Advice to Management

      Not everything is about sales

      Geek Squad2019-05-08
    • "The staff makes the difference"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Geek Squad, Consultation Agent in Green Bay, WI
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Geek Squad full-time for more than 2 years

      Pros

      You get a good start into IT and can meet some fun people

      Cons

      poor pay raises, expected to sell rather than care about the client.

      Advice to Management

      Better pay and less about selling and more about doing IT.

      Geek Squad2019-05-06
    • "decent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Geek Squad, Consultation Agent in Crystal Lake, IL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Geek Squad full-time for more than 2 years

      Pros

      Amazing People, Great Work, Awesome Opportunities, Excellent Experiences

      Cons

      Management is not great, spends a lot of time focused on numbers

      Advice to Management

      A lot of favoritism is seen

      Geek Squad2019-05-01
    Found 1320 reviews