Geek Squad Reviews | Glassdoor

Geek Squad Reviews

Updated September 26, 2017
940 reviews

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940 Employee Reviews

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Pros
Cons
  • I worked full-time hours but was only a part-time employee (in 29 reviews)

  • You do many things non GeekSquid related such as customer service and sales (in 26 reviews)

More Pros and Cons

  1. "I mean... I guess?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than 5 years)

    Pros

    Working from home is awesome.
    Fairly easy job.
    Decent short term incentive bonus.
    I believe the CEO (Hubert Joly) knows what he is going. Every other senior manager beneath him I don't have much faith in, which is why right before Joly came on board Best Buy was on "death watch".

    Cons

    Pay is awful compared to similar roles.
    Raises are minimal and sometimes completely negated by restructures.
    Oh yeah... restructures. Live every year in fear of being restructured and fired.
    High chance of being outsourced and laid off.
    Company treats you like a 6 year old who can't be trusted.
    EVERYTHING is based on metrics, so could be a pro if that is your thing. However, more often than not metrics are used as a threat for termination and not a means for recognizing good behavior.
    Constant change, but not good change. Sweeping change is used to punish the 1% of offenders rather than addressing the offenders directly. For instance, there were a few people who requested every Saturday off as a vacation day. Instead of saying "No, you can't do this" to the people who were requesting it, they completely changed the ask off system to make it harder to request off.

    Advice to Management

    As Best Buy's senior management never listens to anything, no advice would do them any good.


  2. "Good Bad and Ugly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Orange, CT
    Current Employee - Advanced Repair Agent in Orange, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than 3 years)

    Pros

    Friendly Environment
    Competitive "Retail" Pay
    Learn a lot

    Cons

    Angry Customers
    Poor Management
    Drama
    Work Weekends
    Black Friday

    Advice to Management

    phew

  3. "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Education Agent
    Current Employee - Technology Education Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Geek Squad (More than 5 years)

    Pros

    The pay
    The Hours
    The Discount
    The Goods from vendors
    The Flexible schedule

    Cons

    The Management
    The Employees
    The Culture
    The Customers
    The Lack of Sleep


  4. "Decent place to work but stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Consultation Agent in Carbondale, IL
    Former Employee - Geek Squad, Consultation Agent in Carbondale, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad part-time (More than a year)

    Pros

    -Good fellow agents to work with
    -Company cares about employees
    -Management was good

    Cons

    -Angry customers frequently
    -Company needs to have much better training especially with the specifics of how to do your job and dealing with protection plans


  5. "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Chicago, IL
    Current Employee - Technical Support Engineer in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Geek Squad full-time (More than 3 years)

    Pros

    Work from home, learn something new every day, great culture

    Cons

    various hours and shift required, zero job security, no accountability for 3rd party partners


  6. "Blah Blah Blah"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time (More than 3 years)

    Pros

    Discount was ok but that is about it

    Cons

    You get blamed for things out of your control that are not even in your store.

    Advice to Management

    Change the way NPS works and change it fast


  7. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Roseville, MN
    Former Employee - Technician in Roseville, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Geek Squad full-time (More than a year)

    Pros

    Great facility. Love the work enviroment

    Cons

    Management could use some tweaking

    Advice to Management

    Keep up

  8. "IT: Arrested Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Geek Squad part-time

    Pros

    Great starter job for tech savvy teens or recent college grads needing experience; team chemistry and pride were points of importance; tons of training materials

    Cons

    Corporate expectations - no thinking outside the box; talented IT workers languishing in a back room running only approved tools


  9. "One if the Best Companies i have ever worked with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in Richfield, MN
    Former Employee - Anonymous Employee in Richfield, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time (More than 3 years)

    Pros

    The staff make you feel at home from the word go, one big happy family

    Cons

    There is no proper communication between stores and online support, stores seem to be only after pushing sales and at times mislead clients. I cannot even count the number of clients i have tried helping out but basically my hands are tied because they were hoodwinked into purchasing something that they dont necessarily read

    Advice to Management

    Dont just push sales, customer care and support is also important!


  10. "I really liked it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Intelligence Agent in Erie, PA
    Former Employee - Counter Intelligence Agent in Erie, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad part-time (More than a year)

    Pros

    The co-workers were great. Learned something new everyday. Great discounts! Very happy and active work environment when store has traffic.

    Cons

    Clients can give you a very hard time. Some co-workers don't know anything about pc's so be ready to argue your point. When the store is dead, it's usually pretty boring for the time being.


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