Geek Squad Reviews | Glassdoor

Geek Squad Reviews

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Found 1320 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
91%
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
641 Ratings
  1. "Great Benefits"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Geek Squad Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time for more than 9 years

    Pros

    employee discount, benefits and 401k match

    Cons

    the retail work life schedule

    Geek Squad2019-03-27
  2. "Under paid and mostly under appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Independence, MO
    Doesn't Recommend

    I have been working at Geek Squad part-time for more than 9 years

    Pros

    Good experience on computer repair. Sometimes a fun work environment-unique coworkers. Easy to get time off

    Cons

    Mismanaged. Geek Squad has extremely high turn over. They purposely under staff to look good on a metric management is graded on. Very little support to agents. Very few stay on in GS so most agents are very inexperienced and are guessing their way through their job. They provide very little training and throw you in. Then you get chastised for making mistakes. The rest of Best Buy has no idea what GS does and cannot...

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    Advice to Management

    Increase pay, otherwise you will keep getting inexperience kids hired on and keep having procedural issues. Staff well so no one gets burned out.

    Geek Squad2019-04-10
  3. "Customer Service"

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      Current Employee - Anonymous Employee 

      I have been working at Geek Squad full-time for more than a year

      Pros

      Great people to work for during the year

      Cons

      Complete view of company will aid the effort for employees

      Geek Squad2019-04-08
    • "Good job for repair experience"

      StarStarStarStarStar
        Current Employee - Advanced Repair Agent in Joplin, MO
        Recommends
        Neutral Outlook
        No opinion of CEO

        I have been working at Geek Squad part-time for more than 2 years

        Pros

        Gain experience with very little starting experience

        Cons

        Hard to get hours as a part time employee

        Geek Squad2019-03-08
      • "Good and bad"

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        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Geek Squad, Consultation Agent in Jacksonville, FL
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at Geek Squad full-time for more than 2 years

        Pros

        Benefits Easy Work Generally great co-workers

        Cons

        Pay Advancement Opportunities Dealing with Bad Customers Policies interfere with ability to help clients

        Advice to Management

        You want to keep employees? Pay them better, I made more money mowing lawns.

        Geek Squad2019-03-21
      • "Best boss ever"

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        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Geek Squad, Consultation Agent in North Charleston, SC
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Geek Squad part-time for more than 4 years

        Pros

        - flexible scheduling - friendly work environment

        Cons

        - labor can sometimes be low

        Geek Squad2019-03-06
      • "Adequate"

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        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Geek Squad, Consultation Agent in Jacksonville, FL
        Recommends
        Positive Outlook
        No opinion of CEO

        I worked at Geek Squad full-time for more than 2 years

        Pros

        Good benefits, paid time off, reasonable salary

        Cons

        workplace environment, coworker and manager conflict

        Geek Squad2019-03-18
      • "I love it"

        StarStarStarStarStar
          Current Employee - Geek Squad Autotech Lead 

          I have been working at Geek Squad full-time

          Pros

          The culture, co workers and being around anything car audio related!

          Cons

          Everyone wants more money . . . It will come

          Advice to Management

          ^$$$$$$$$$$$$$$

          Geek Squad2019-03-02
        • "fun place to work"

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            Current Employee - Geek Squad, Consultation Agent 

            I have been working at Geek Squad part-time

            Pros

            great environment, fun coworkers, great stepping stone into IT

            Cons

            pay isn't the best, it's also still technically retail

            Geek Squad2019-03-01
          • "A sales job in disguise"

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            • Work/Life Balance
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Former Employee - Geek Squad, Consultation Agent 
            Doesn't Recommend
            Disapproves of CEO

            I worked at Geek Squad full-time

            Pros

            The service team is usually pretty close with each other, decent pay and good hours

            Cons

            It’s not a real tech job. Most hands on work with the machine is pretty surface level. The majority of your work is focused on selling plans and services to baby boomers who don’t know any better

            Advice to Management

            Keep it up

            Geek Squad2019-03-14
          Found 1320 reviews