Geek Squad Reviews | Glassdoor

Geek Squad Reviews

Updated May 27, 2017
848 reviews

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Full-time Part-time

848 Employee Reviews

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Pros
Cons
  • Limited amount of full time hours (in 27 reviews)

  • You do many things non GeekSquid related such as customer service and sales (in 25 reviews)

More Pros and Cons

  1. "From front lanes to the sales floor, to Geek Squad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Dallas, TX
    Current Employee - Geek Squad, Consultation Agent in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    -Great for Job Experience/Computer Science Majors
    -Flexible Schedule
    -DISCOUNT
    -Bonuses
    -Gain experience and knowledge of computers

    Cons

    -Poor Leadership
    -Poor/Fair Compensation
    -Keeps you away from family for the holidays
    -Open Thanksgiving and Xmas-eve

    Advice to Management

    Give a small percentage(3-7%) of commission on all products and services sold for better employee experience and better efforts. (equals more $$$)


  2. "More Retail, Less Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in South Florida, FL
    Current Employee - Geek Squad, Consultation Agent in South Florida, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Geek Squad part-time (Less than a year)

    Pros

    Working with people who are like-minded
    Learning about basics with technology that's brought in
    Decent job for starting in a field for anything tech related

    Cons

    Pay isn't adjacent to the amount of responsibility an agent has. You are also working on shipping units out, receiving units, marking things for Open Box and replacing/repairing units with protection plans.
    More work than most departments in the store for same pay.
    At the moment, Apple products are generally a hassle, due to miscommunication between Apple and Geek Squad in terms of handling repairs.
    Clients can be very frustrating, far too often you'll feel like secondary customer support, rather than working a tech job
    If you have an A+ certification, I wouldn't recommend this job in particular.

    Advice to Management

    None, typically goes unheard either way.


  3. "DFM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DFM in Salem, NH
    Current Employee - DFM in Salem, NH
    Recommends
    Approves of CEO

    I have been working at Geek Squad full-time (More than 10 years)

    Pros

    i have the ability to work from home

    Cons

    Sometimes feel like i am always working


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  5. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Advanced Repair Agent in Stafford, VA
    Current Employee - Geek Squad Advanced Repair Agent in Stafford, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Geek Squad part-time (Less than a year)

    Pros

    Laid back environment, good pay, great culture

    Cons

    Hours dependent on clients, often little to no hours for less senior personnel

    Advice to Management

    Be more open about lack of hours for seasonal positions.


  6. "Why GeekSquad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Double Agent Covert in Annapolis, MD
    Former Employee - Double Agent Covert in Annapolis, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time (More than 3 years)

    Pros

    - Pretty good pay
    - First hand on new tech
    - Great team members

    Cons

    - Expectations given on clients (Customers expect the world from us)
    - Leadership is always changing so about ever few months, the way you've been doing things suddenly changes


  7. "Advanced Repair Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Chicago, IL
    Current Employee - Advanced Repair Agent in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Geek Squad part-time

    Pros

    Great for gaining experience in latest technologies and devices. Employees get great discounts, accommodations, often 50% or more off on certain products. Mostly good employees, with few exceptions

    Cons

    Management doesn't always knows what they are doing, disorganization often leads to frustration of employees. It's retail, so you often have to do things you haven't applied for. Customers are absolutely ridiculous and unreasonable sometimes.


  8. "What was once wonderful, is now woeful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Double Agent Covert in Miami, FL
    Former Employee - Double Agent Covert in Miami, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Geek Squad full-time (More than 10 years)

    Pros

    Teamwork, tons of back-end support, discounts and benefits packages are good. The fact you're working for a large company is nice, and there is a whole team working on the back end to make sure things work well. It's possible to move up and get promoted.

    Cons

    The company simply is not what it once was- it's obvious that cost-cutting and over-compression have been the norm for many, many years. The company's culture, though once rich and quite fun, is now all but gone. The "fun" factor is dead, and the esprit-de-corps within the ranks is gone as well. It's about getting work done, going home, keeping your head down, and being dreadful of March every year (when the company is most likely to get reorganized and layoffs happen). There was once a mass layoff of field employees the *day before* Independence Day a few years ago. Imagine being told to wait by a phone for a phone call, and that call would be someone telling you (reading from a script) that they're sorry, but your position has been cut due to headcount reductions. Benefits have gotten worse, sadly, and the overall mood in the company has been lax at best.

    Advice to Management

    Be transparent with your team, do not white-wash things insofar as that "everything is great" even though the teams are running thin and hours are getting lower. Please fix the hiring/separation policies. Stop making massive efforts to bust unions from forming. Allow employees to have a commission based on certain factors. Pay for certifications for the technicians like it once was, years ago. Revive the culture organically, not through a forced method to try to motivate the staff- it feels artificial.


  9. "Consus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in New York, NY
    Current Employee - Geek Squad, Consultation Agent in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad part-time

    Pros

    Fun work environment
    Decent discount

    Cons

    It's retail.
    No enough pay

    Advice to Management

    More benefits for part time employees


  10. "Its good for a college job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Pearland, TX
    Current Employee - Geek Squad, Consultation Agent in Pearland, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours
    Awesome Co workers
    Awesome Discounts
    Cool Manager
    Only have to worry about geek squad customers.

    Cons

    Hours can be unavailable at times, because labor pool is small
    May be difficult at times because of customer's ridiculous expectations.


  11. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Repair Agent in Aurora, IL
    Former Employee - Advanced Repair Agent in Aurora, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Geek Squad (More than a year)

    Pros

    Good learning Experience, met some good people. Got to work on and learn things that I would never have touched. Im looking at you APPLE. Decent amount of time off to really quick.

    Cons

    Constantly rotating employees and well its retail you will work every holiday. Revolving door so you are constantly training someone new.


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