Geek Squad Reviews | Glassdoor

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Geek Squad Reviews

Updated January 17, 2018
1,022 reviews

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1,022 Employee Reviews

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Pros
Cons
  • Benefits only for full-time despite years put into the job (in 30 reviews)

  • Working in customer service with the general public; pay was decent for when I was younger and single, probably more difficult to live on now (in 27 reviews)

More Pros and Cons

  1. "flexible hours, but inconsistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Cadet in Bloomington, IL
    Current Employee - Geek Squad Cadet in Bloomington, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time (More than a year)

    Pros

    I like to be able to move around on the job, and meet new people everyday. Always a surprise around every corner.

    Cons

    When there isn't work to do, there is no guarantee that you get a full check. Also, communication between the install teams and sales rep is almost non existent.

    Advice to Management

    when times are slow, create other opportunities for workers to get hours, so that their full time status is used.


  2. "Consistent Hours, When they're consistent..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time

    Pros

    Having a set schedule is a definite plus

    Cons

    Having that set schedule change during the course of the year is frustrating

    Advice to Management

    Make a constant schedule and over hire if you have to, rather than relying on employee flexibility - as that leads to unhappy and/or overworked employees.

  3. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Fort Worth, TX
    Current Employee - Advanced Repair Agent in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad part-time (More than 3 years)

    Pros

    Amazing Coworkers
    Easy to find knowledge needed to accomplish the job
    Feel part of a family

    Cons

    Hard to move up in the company
    Managers usually aren't willing to help train employees interested in becoming a GSM(Geek Squad Manager)
    Benefits only for full-time despite years put into the job

    Advice to Management

    Reward loyal workers
    Provide the tools for employees to train for GSM


  4. "Excellent culture, good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Tiffany Springs, MO
    Current Employee - Advanced Repair Agent in Tiffany Springs, MO
    Recommends

    I have been working at Geek Squad part-time (More than 3 years)

    Pros

    Geek culture is turned up to the max, camaraderie is prevalent in every precinct I've worked in, and you get to be a part of the only nationally-recognized tech team.

    Cons

    Advancement caps off quickly if you are decently qualified., unless you want to get into Best Buy leadership roles.

    Advice to Management

    Provide more advancement opportunities, and the same recognition opportunities you provide to sales associates.


  5. "Worked as a CA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Austin, TX
    Current Employee - Advanced Repair Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (Less than a year)

    Pros

    Working with computers and being challenged with both sales goals as a business and computer problems, improving on your technical skills

    Cons

    Customers can bully you, and you just have to fall back to your co-workers for support.

    Advice to Management

    We should continue to compete with businesses like Amazon and newegg.


  6. "The life at the squad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Vernon Hills, IL
    Current Employee - Advanced Repair Agent in Vernon Hills, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad (More than a year)

    Pros

    I loved working at Geek Squad for the simple fact that you learn so much, not only more about technology but more about communicating effectively with people. You have a good look at new products, vendors are always looking to partner with you to show clients the positives of new tech, and clients always say we're wizards. It's the best feeling in the world when you help someone's PC issues, as they come back ten times happier than when you first saw them and to know you made them happy like that is a gift in itself.

    Cons

    It's very stressful when there's low staff. The tools they allow you to use are minimal, and for awhile we haven't had a good scanner to effectively and TRULY clean out computers. This is where the manual cleaning comes in, but you have to know where to look. I have dealt with low staff and poor new hires that have made my job incredibly difficult and overly demanding. It is truly a team effort, if you want your time at geek squad to shine and you want to be a successful precinct, being a team player works out for everyone.

    Advice to Management

    Screen for potential employees more strategically. Understand that advanced repair agents NEED the knowledge to fix computers and understand hardware/software complications and common fixes. If someone isn't as knowledgeable, ensure they are very eager to learn! There's nothing more stressful than someone who has no idea what they're doing, but also someone who doesn't want to learn. It hurts the team and the clientele. Listen to the employees and their needs, you need them to be satisfied because when they're stressed or unhappy it is hurting the overall workflow.


  7. "Fun experiences, worked with great people and growth opportunities from a personal standpoint."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Repair Agent in Flower Mound, TX
    Former Employee - Repair Agent in Flower Mound, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time (More than 10 years)

    Pros

    Pay and company benefits such as Employee discount, College tuition reimbursement and employee stock purchase plans. 401K match. Paid holidays and vacation and sick time

    Cons

    Sometimes there are limited chances for advancement unless you are looking to move up into leadership positions which includes supervisors and or management.

    Advice to Management

    Watch your HR department and members who deal with employee issues. Ensure things are being dealt with fairly.

  8. "Geek Squad Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Manager in Mountain View, CA
    Current Employee - Geek Squad Manager in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time (More than 5 years)

    Pros

    Great people, Work with new technology

    Cons

    Retail environment can be rough if not use to


  9. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Geek Squad part-time

    Pros

    Okay Pay, Flexible Schedule, Good Hours

    Cons

    Dealing with clueless people, Staying late, Essentially ripping people off.


  10. "Geek Squad Agent (CA)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent
    Current Employee - Geek Squad, Consultation Agent
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Geek Squad part-time (More than a year)

    Pros

    Great staff, friendly environment, good pay, fun work

    Cons

    lots of work, management can be tough, lots and lots of rules and procedures

    Advice to Management

    be nicer to employees, they work hard and do their best!


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