Geek Squad Reviews | Glassdoor

Geek Squad Reviews

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Found 1318 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
91%
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
641 Ratings
  1. "Wrong Department, Great Company"

    StarStarStarStarStar
      Current Employee - Call Center Representative in Bolingbrook, IL

      I have been working at Geek Squad full-time for more than 2 years

      Pros

      Great pay and benefits. Office environment when making calls for Geek Squad Client Escalation Team

      Cons

      Clients that constantly yell about their deli every being late

      Geek Squad2019-02-22
    • "Customer service focused tech support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Advanced Repair Agent 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Geek Squad part-time for more than a year

      Pros

      - Very team oriented - Learned more about repairing computer issues - BEST BUY DISCOUNT

      Cons

      - Customers can be a bit demanding but that is no surprise as this job is very customer service based so be prepared

      Geek Squad2019-02-19
    • "More sales than tech support at times"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Consultation Agent in Denver, CO
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Geek Squad part-time for more than 2 years

      Pros

      Great hands on training. Enjoyable workplace environment.

      Cons

      Expect to bear the brunt of client aggression and frustration.

      Geek Squad2019-03-04
    • "Love it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Geek Squad, Consultation Agent 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Geek Squad full-time for more than 2 years

      Pros

      You'll gain a lot of experience on how repairing computers and other electronics work.

      Cons

      Usually have few employees so getting coverage if you have to call in may not be easy.

      Geek Squad2019-02-16
    • "Full time consultation agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
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      • Compensation and Benefits
      • Senior Management
      Current Employee - Geek Squad, Consultation Agent 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Geek Squad full-time for more than 2 years

      Pros

      The culture is great in geek squad.

      Cons

      More directed towards sales and not computer knowledge.

      Advice to Management

      None at this time

      Geek Squad2019-03-03
    • "Great pay but no formal training"

      StarStarStarStarStar
      • Work/Life Balance
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      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - SSCIA in Louisville, KY
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Geek Squad full-time for more than 6 years

      Pros

      Pay and benefits plus recreational activities for fun during downtime

      Cons

      No formal training, emphasis on just replacing parts without truly diagnosing root of issue

      Geek Squad2019-02-15
    • "Nice people, horrible pay"

      StarStarStarStarStar
      • Work/Life Balance
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      • Senior Management
      Former Employee - Geek Squad, Consultation Agent in Countryside, IL
      Recommends
      Positive Outlook
      Disapproves of CEO

      I worked at Geek Squad part-time for more than 2 years

      Pros

      Great and fun environment. Dealing with customers on a daily basis is pretty much all you do.

      Cons

      Awful pay. Too much micromanaging.

      Geek Squad2019-02-28
    • "Fun place to work."

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at Geek Squad full-time

        Pros

        Fair pay, good work environment.

        Cons

        Everything was great good environment.

        Geek Squad2019-02-13
      • "Fun place to work, mildy stressfull"

        StarStarStarStarStar
        • Work/Life Balance
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        • Senior Management
        Current Employee - Advanced Repair Agent in San Jose, CA
        Doesn't Recommend
        Neutral Outlook
        Approves of CEO

        I have been working at Geek Squad full-time for more than 6 years

        Pros

        Best Buy usually hires people who can work well together as a team, so its a pretty fun enviorment

        Cons

        Scope of work for the pay could be better., and management can really ruin the atmosphere. Fairly high pressure

        Geek Squad2019-02-13
      • "Great start to an IT career"

        StarStarStarStarStar
        • Work/Life Balance
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        • Senior Management
        Former Employee - Consultation Agent in Reston, VA
        Recommends
        Neutral Outlook
        No opinion of CEO

        I worked at Geek Squad part-time for more than 2 years

        Pros

        It offers experience they you can bring into the workforce. Good starting point for IT professionals

        Cons

        Upper management can be a pain Organization and structure is location based - so location matters

        Geek Squad2019-02-12
      Found 1318 reviews