Geek Squad "work environment" Reviews | Glassdoor

Geek Squad Employee Reviews about "work environment"

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Found 1319 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
91%
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
641 Ratings
Pros
Cons
  • "Not enough hours even for full time(in 38 reviews)

  • "Customers can be a bit demanding but that is no surprise as this job is very customer service based so be prepared(in 30 reviews)

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Reviews about "work environment"

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  1. "Under paid and mostly under appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Independence, MO
    Doesn't Recommend

    I have been working at Geek Squad part-time for more than 9 years

    Pros

    Good experience on computer repair. Sometimes a fun work environment-unique coworkers. Easy to get time off

    Cons

    Mismanaged. Geek Squad has extremely high turn over. They purposely under staff to look good on a metric management is graded on. Very little support to agents. Very few stay on in GS so most agents are very inexperienced and are guessing their way through their job. They provide very little training and throw you in. Then you get chastised for making mistakes. The rest of Best Buy has no idea what GS does and cannot...

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    Advice to Management

    Increase pay, otherwise you will keep getting inexperience kids hired on and keep having procedural issues. Staff well so no one gets burned out.

    Geek Squad2019-04-10
  2. "Best boss ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in North Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad part-time for more than 4 years

    Pros

    - flexible scheduling - friendly work environment

    Cons

    - labor can sometimes be low

    Geek Squad2019-03-06
  3. "Fun place to work."

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Geek Squad full-time

      Pros

      Fair pay, good work environment.

      Cons

      Everything was great good environment.

      Geek Squad2019-02-13
    • "best place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Geek Squad part-time for more than 2 years

      Pros

      It best place to work Great work environment Great training Company involvement

      Cons

      there is nothing , it is best place to work

      Geek Squad2019-01-13
    • "ARA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Geek Squad full-time

      Pros

      Great work environment Great training Company involvement

      Cons

      Hours can be random with no set schedule Customers can sometimes be stressful

      Geek Squad2019-01-10
    • "Auto Tech"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Geek Squad part-time

      Pros

      It Was A Great Work Environment

      Cons

      The Con Would Be Angry Customers

      Geek Squad2019-01-06
    • "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Geek Squad Counter Intelligence Agent in Merced, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Geek Squad full-time for more than 2 years

      Pros

      discounts flex hours work environment fun place to work

      Cons

      pay upward movement overutilization of staff lack of empowerment

      Geek Squad2019-01-03
    • "Consultation agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Geek Squad part-time for more than 2 years

      Pros

      Great work environment and people

      Cons

      The pay is not the best

      Advice to Management

      provide more for people wanting to grow their education through certifications even if they just pay for half that would make it a lot more appealing

      Geek Squad2018-11-09
    • "Good Starting IT Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Advanced Repair Agent in West Simsbury, CT
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Geek Squad part-time for more than a year

      Pros

      Relaxed Work Environment Easy Repairs Access to newest tech

      Cons

      Pay is low for an IT Job

      Geek Squad2018-10-16
    • "fifty fifty, but mostly good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Geek Squad Consultation Agent in Joplin, MO
      Recommends
      Approves of CEO

      I have been working at Geek Squad for more than 2 years

      Pros

      great discounts fun work environment get to help people

      Cons

      really seems like all you are to management is your ability to sell services all you are is a rev per hour

      Advice to Management

      treat ca's as more than just a rev per hour

      Geek Squad2018-08-03
    Found 1319 reviews