Geisinger Customer Service Representative Reviews | Glassdoor

Geisinger Customer Service Representative Reviews

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Found 3 reviews

3.0
StarStarStarStarStar
51%
Recommend to a Friend
Geisinger CEO Jaewon Ryu, M.D., J.D.
Jaewon Ryu, M.D., J.D.
0 Ratings
  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Danville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geisinger full-time for more than 2 years

    Pros

    A great environment to work in and great benefits.

    Cons

    Pay was a little bit low.

    Advice to Management

    None.

    Geisinger2016-11-03
  2. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Catawissa, PA
    Recommends

    I have been working at Geisinger for more than a year

    Pros

    I am working at Geisinger heakth plan call center. This place is awesome to work! Great management! Great training! Great team!

    Cons

    I am working as a Contractor for a year. Difficult to move to new FT position.

    Geisinger2016-09-29
  3. Helpful (2)

    "Not the place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Geisinger full-time for more than 4 years

    Pros

    Work from home, benefits are decent enough.

    Cons

    no advancement unless you are friends with management, management does not care about phone representatives, and the company wants to put as much stuff onto the general customer service to a point where it is impossible to do the work needed.

    Advice to Management

    allow people to actually move on and advance. if you do not then people who are trying to make a career (you know, people who look at entry level positions) will leave.

    Geisinger2016-09-13
Found 3 reviews