Gemma Communications Reviews | Glassdoor

Gemma Communications Reviews

Updated September 19, 2017
57 reviews

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2.5
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Stephen Gross
15 Ratings

57 Employee Reviews

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Pros
Cons
  • Uncertainty of projects, managers and team leaders gets fired, employees sometimes may get laid off or terminated for non-performance (in 4 reviews)

  • bad management decisions for the employees (in 3 reviews)

More Pros and Cons

  1. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ontario, CA
    Current Employee - Customer Service Representative in Ontario, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team work and environment

    Cons

    technology not unto date leads to delays at work

    Advice to Management

    Great job


  2. "Great if you want an easy job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Gemma Communications full-time (Less than a year)

    Pros

    Hours are good. Steady hours. Sales will get you better incentives and personal time.

    Cons

    Management not organized. You are only paid for the time you are connected to phone queue. So you have to limit your bathroom breaks and any break.

    Advice to Management

    Agents need more incentives and motivation for each shift

  3. "Call Centre Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gemma Communications full-time

    Pros

    Occasional free lunches
    5 dollar gift cards?

    Cons

    Hours usually fall in the evening which suck.
    Lack of professionalism by many

    Advice to Management

    Everyone in management needs to be get fired, worst management Ive seen. Completely unprofessional and even rude.


  4. "Revolving Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Gemma Communications full-time

    Pros

    -colleagues (will meet some great people)

    Cons

    -front line staff do not seem valued
    -competing internal targets
    -very negative atmosphere most of the time

    Advice to Management

    -invest in front line staff and work on team culture/atmosphere/moral/etc., to improve employee loyalty and reduce turnover


  5. "Outbound Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in North York, ON (Canada)
    Former Employee - Customer Service Representative in North York, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gemma Communications full-time (More than 3 years)

    Pros

    - Great location in Lawrence Square mall across from TTC Subway.
    - Very professionally structured call / contact centre with all the amenities.
    - Salary is above minimum wage
    - Management & staff are supportive
    - Good benefits & job advancement opportunities
    - Great acknowledgement of agents' successes

    Cons

    Too "Sales Goal" driven which causes tremendous stress and instability. You could be above target 1 week, then below the next week, the agents are always to blame.
    Update the pc environment, old technology which has become unreliable.

    Advice to Management

    Mgmt, just improve on the technology and lower the very high expectations of the sales targets. Low performers out the door, I agree, but the proven stronger ones...keep them! Thank you for the many years.


  6. Helpful (1)

    "Bridge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great job to gain experience in a call centre environment
    Co-workers are friendly
    In mall w/ food court

    Cons

    Job insecurity
    Management needs improvement
    Don't trust everyone
    Short hours/shifts
    No benefits or enticing incentives/compensation

    Advice to Management

    Work on developing more appealing work goals and listen to agents more


  7. "Great Sales Career Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North York, ON (Canada)
    Former Employee - Anonymous Employee in North York, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Gemma Communications full-time (More than 3 years)

    Pros

    Great location (Lawrence Square Mall) / across from TTC subway. Career opportunities as long as you put the work in. A medium-sized call centre that is policy-driven & strict. Training is very thorough and provides continuous support. Just above minimum wage & sales commissions.

    Cons

    The schedule is brutal. Have to work most late nights & most weekends. No life with the family.

    Advice to Management

    It's a wonderful work environment, but replace the chairs. If you want staff to stay - more days off.

  8. Helpful (1)

    "Customer Sales Agent Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Toronto, ON (Canada)
    Current Employee - Customer Service and Sales Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gemma Communications full-time

    Pros

    Very fun and friendly colleagues.

    Cons

    Poor management: that don't know what they are doing. Secondly they say your full-time but they cut your hours anyhow as long as they are no leads. I have been sent home for 3 weeks within 5 months.

    Advice to Management

    Openly communicate with your subordinates and stop with the lies.


  9. Helpful (1)

    "Custimer service sales agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Gemma Communications full-time (Less than a year)

    Pros

    Nice people, including trainor, Team Leaders, and coworkers. Training is free. At Rogers it was for a month. It's locatiin is in a Mall so you have soehwere to walk around as a distraction in breaks & lunch

    Cons

    Since the HR girl interviewd me, she seemed new, so i didnt give her a hard time, i thougjt I'd help jer out by asked my own questuins & answered myself, bc she didint know what to ask( was my impression of her mumbling while looking at some documwbts)
    Management dont keep their employees happy, they didnt feel happy, thats why I saw 3 Managers in the 2 months I worked there. Minimum wage & they wanted us to dress professionally eve. But some TL were waljing around with sport shoes, yoga pants, mini dress.
    I feel they dont incentive the people who are DOING their job well wih a lot of enthusiasm everyday. Poor TLs they were Workforce, quality assurance, and sometimes trainors.
    Workforce was never available, No ONE for more than an hour that I made a TL call them.
    QA gives no feedback. Just "u r doing bad dont bother coming tomorrow"

    Advice to Management

    Change HR. Incentives, promote your agents, so you can have a disciplined Work Force, QA, Team leaders & trainers that grew and represent. Appreciate them mkre, u r not paying enough! But a" let's sit and talk about what van we do to do better" instead of a fewling of "you better stay quiet" 'you have a mind of your own, oh well, lets do something about it.'


  10. "Team Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good employees working at location

    Cons

    bad management decisions for the employees


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