Gene Juarez Reviews | Glassdoor

Gene Juarez Reviews

Updated February 23, 2017
86 reviews

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Full-time Part-time

2.1
Star Star Star Star Star
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Scott Missad
15 Ratings

86 Employee Reviews

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Pros
  • The job was relatively easy and the discounts on services were a great perk (in 6 reviews)

  • Strong reputation for exceptional customer service (in 6 reviews)

Cons
  • Extremely high turnover at certain locations (in 7 reviews)

  • I worked in the call center, It was quite stressful at least half of the time (in 6 reviews)

More Pros and Cons

  1. "Quite an Illusion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yelm, WA
    Former Employee - Anonymous Employee in Yelm, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gene Juarez full-time (More than 3 years)

    Pros

    The discount on retail products ranged from 25-70%. Accessible to receive services from trustworthy providers. Gratuity averages from 10-25%.

    Cons

    Constant change in goal setting which makes it harder to achieve a raise. Training is lacking in all departments including front desk and hostess positions.

    Advice to Management

    I suggest that management stops trying to be a friend to employees. Socializing out side of work and social media. Show that managing, problem solving and maintaining a level of professionalism are still a part of your job requirements.


  2. "Love doing hair here, hate the way things are managed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Design Artist in Bellevue, WA
    Current Employee - Experienced Design Artist in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Gene Juarez full-time (More than a year)

    Pros

    Love being able to choose if I wanted to do color or cutting/styling. Hugely awesome.

    Cons

    The pay is less than satisfactory. They take money from your check for electricity, water, and products that are necessary for the job. We don't rent stations here, so that's actually not okay that they charge us for business expenses.
    The benefits here are awful. You're better off on different insurance, that doesn't charge as much. I get 400 ish taken out a month, and they don't even cover half of the expenses of doctor visits, if you have to have something other than a prescription.
    The management lets senior artists walk all over the newer artists, and the employees can be awfully catty, and downright rude. Very cliquey and if you don't look like a barbie you get into a lot of trouble, or talked down to by other co-workers.
    Overall, making 800 a month here for full time is hardly worth it. Love doing hair, hate the behind the scenes.


  3. "Mixed bag, depends on location"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gene Juarez full-time

    Pros

    Very few if any to share. Services were reduced greatly for employees.

    Cons

    NO free parking. NO security in parking garage (esp on 3 and 4th floor) Horrible Management, micromanaging, no help or assistance when needed. Always on their phones.

    Advice to Management

    Train your staff properly on how to use the registers. Train your staff properly on how to get use to the two systems of payment. DO NOT give them just two days of training, they will need at least a week's worth of training just on registers.


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  5. "Too many cooks in the kitchen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gene Juarez full-time

    Pros

    Good pay
    Good opportunity to learn a lot about a business
    Good discount on services and product
    Good massages
    Good break rooms

    Cons

    There are key holders all throughout the company that (most) have zero experience in the actual working world, nor in the position they were hired for. If you are the right peoples good side you are fine, but if you have any opinion you are out. Training needs a lot of work, they hire you and want you to jump right in before they've given you any sort of guidance, but you are to blame if you aren't doing what they want. Once someone leaves the room it is open game for even upper management to call them names in front of co workers. This place needs a revision and to clean house, everything that goes on in this establishment is petty and unprofessional.

    Advice to Management

    Hire people with experience
    Don't just listen to the loudest voice in the room


  6. "Great regional brand"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Salons really take pride in catering to clients. Strong reputation for exceptional customer service.

    Cons

    The quality and standards that have made Gene Juarez a strong brand for so long are diminished.

    Advice to Management

    Don't forget what has made Gene Juarez such a success. Luxury and top notch customer service need to be the standard.


  7. "Broken promises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Redmond, WA
    Current Employee - Management in Redmond, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gene Juarez part-time (Less than a year)

    Pros

    They start you over minimum wage, offer benefits if you're full time, paid vacation/sick.

    Cons

    VERY fast turnover rate (red flag), overworked and under paid, zero communication through management, sides with client over staff, no structure.


  8. "high standards with low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gene Juarez full-time

    Pros

    Apparently its much better than what it was a couple years ago with management. Although the pay structure, PTO, and upward mobility reflect otherwise.

    Cons

    I think that they are planning to sell this company at some point, so they are making major cuts in order to show higher profit. There are some signs that in that direction.

    no pay for extra events or work
    very low commission
    managers have no ability to keep staff on except for the contract


  9. "Inventory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gene Juarez (More than a year)

    Pros

    Great deals and discounts on services and products

    Cons

    Corporate and upper management is very unorganized and they don't have a backbone. They only show recognition towards the designers and the colorist. They pride themselves on teamwork but that is seriously lacking throughout the company.


  10. Helpful (1)

    "The recruiter wasn't honest."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Seattle, WA
    Current Employee - Licensed Massage Therapist in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Gene Juarez part-time (Less than a year)

    Pros

    The spa is a lovely environment with luxurious oils and products to work with. It is a well established business with a great reputation. Health benefits available to full time employees (of you make enough to money for afford them).

    Cons

    The spa floor is treated like a used car lot with commissioned practitioners. The company does not set boundaries with clients regarding their cancellation policy. Spa membership appointments decrease your commission greatly. There was a hidden percentage( paid by the employee back to the company )called an equipment charge that wasn't divulged until after training started. When you are new, your schedule is booked last, therefore it is in your hands to get new clients. Gene Juarez does not set you up for success.

    Advice to Management

    Be certain that the recruiters understand how the business works and that they are literate with all the details of employment. Full disclosure.


  11. "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Services and nice people

    Cons

    Unless you are a service provider you will not be paid well, and the company doesn't do a whole lot to encourage you to grow and stay working for them.

    Advice to Management

    There is more to employee engagement than just discounts on product.



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