General Revenue Reviews | Glassdoor

General Revenue Reviews

Updated July 31, 2017
35 reviews

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2.6
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James Reed
5 Ratings

35 Employee Reviews

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  1. "Collector I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Horseheads, NY
    Former Employee - Debt Collector in Horseheads, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at General Revenue full-time (More than 8 years)

    Pros

    Help borrowers get on track

    Cons

    Too many bonus structure changes

    Advice to Management

    I liked working there. The favoritism was my downfall. I hope that is being taken care of. After 11 years, I knew the job. I'm trying to make sense of why it is more cost affective to train a new hire rather than keep an experienced collector and give them a line of work that they can actually do well on.


  2. "great company, great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at General Revenue full-time

    Pros

    great employer! offers amazing benefits and an amazing amount of time off. when you are at work you will be working the entire shift with minimal downtime.

    Cons

    listen to the employees and the concerns they have. also - I worked in the collections side.. one major con is you can't always control if someone pays or not. you can throw everything in the book at them but if they simply aren't going to pay they aren't going to pay. *don't always go after the biggest accounts if you're in collection.. still go after them but don't make it your 1 and only priority. because if they don't pay it could mess up your month*

    Advice to Management

    do not promise them positions not 100% available

  3. "debt collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lots of PTO, good hours

    Cons

    management, terrible training, you will never get promoted, management looks down on employees with degrees

    Advice to Management

    Hire managers with some knowledge of how business works. Upper to Middle management practically illiterate. Maybe someone with an MBA, Place is run by waitresses and construction workers. These are the people who are handling our student loan information for the US government.


  4. "communication specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Specialist in Cincinnati, OH
    Former Employee - Communications Specialist in Cincinnati, OH
    Recommends
    Positive Outlook

    I worked at General Revenue full-time (More than 3 years)

    Pros

    It made an excellent communicator and great manager

    Cons

    high turnover, proper training was needed

    Advice to Management

    strive to be the best


  5. Helpful (1)

    "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Horseheads, NY
    Former Employee - Debt Collector in Horseheads, NY
    Doesn't Recommend

    I worked at General Revenue (More than a year)

    Pros

    There are no pros to this job

    Cons

    Stressful, micro management, horrible hours

    Advice to Management

    Learn to be leaders not minions


  6. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mason, MI
    Former Employee - Anonymous Employee in Mason, MI
    Doesn't Recommend
    Negative Outlook

    I worked at General Revenue full-time (More than a year)

    Pros

    Laid back dress code. Ability to write your own schedule. They give you your own headset. I learned how to give the QA

    Cons

    This place is a complete joke. Felt like a prisoner. Bully mentality, phones and new software was always crashing down you couldn't even collect.

    Advice to Management

    Run


  7. "Good temporary job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Mason, OH
    Former Employee - Collector I in Mason, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at General Revenue full-time (Less than a year)

    Pros

    GREAT bonuses. If you can meet your goals, you can really get paid out. Before I started, there was a man who made 100,000 in one year.. but he hit his goals every month and was the top performer. You only have to work one weekend a month and one late night a week and you get to make your schedule. Pretty lenient attendance policy

    Cons

    Goals are hard to hit, and the longer people are there, the more miserable and whiney they are.. daily production isnt too bad, as far as collector jobs go it isn't too hard.. but by the end of the day you will feel mentally drained. 40 hours a week is mandatory, no part time

  8. "Great training great team mentality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Horseheads, NY
    Former Employee - Collector I in Horseheads, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at General Revenue full-time (More than a year)

    Pros

    Love the medical and retirement package more PTO than you could ever need wonderful bonus structure. Gym on location so many plusses

    Cons

    Really didn't have any that bothered me

    Advice to Management

    Keep up the good work


  9. "collections/customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Blanchester, OH
    Former Employee - Collections in Blanchester, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at General Revenue full-time (More than 5 years)

    Pros

    the bonuses, the hrs, some friends

    Cons

    not enough help when you need it. Superisors always in meetings when you need them.


  10. Helpful (1)

    "Business Politics Played Negatively"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horseheads, NY
    Former Employee - Anonymous Employee in Horseheads, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at General Revenue full-time (More than 8 years)

    Pros

    The best thing about working there was some of the people, above average benefits with stock options, 401k 5% company match, life insurance, excellent PTO accumulation and discounts with stores for being an employee.

    Cons

    Upper management contradicts themselves constantly and changes things mid project until waiting to implement on the next project. Favoritism plays a big role in merits, advancement and treatment. Each team manger plays by different rules so it is not streamlined across the board.

    Advice to Management

    Get on the same page with each other, COMMUNICATE information to employees, stop going out of your way to terminate employees that question things, stop allowing managers to have romantic relationships with their employees and COMMUNICATE ACCURATE INFORMATION if not as mangers you should own the miscommunication not your staff that gets written up for it.


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