Genesys Reviews

Updated May 7, 2021

To filter reviews, or .
4.1
80%
Recommend to a Friend
89%
Approve of CEO
Genesys Chief Executive Officer Tony Bates
Tony Bates
401 Ratings
Pros
  • "Very accommodating to work/life balance(in 162 reviews)

  • "Good and friends work environment(in 89 reviews)

  • Cons
  • "Daly City office is foggy sometimes(in 31 reviews)

  • "Genesys is still working out some growing pains associated with the ININ acquisition, but things are getting much better(in 24 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Genesys and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Current Employee, more than 5 years

      Great Place To Work

      May 1, 2021 - Senior Technical Account Manager in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture and leadership

      Cons

      Fast paced with leadership change

      Be the first to find this review helpful
    2. 4.0
      Current Employee, more than 5 years

      Great co-workers, mediocre management.

      May 3, 2021 - Senior Software Engineer in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people who work here are great, really some of the brightest and kindest individuals that I have had the pleasure of meeting. The technology stack and the way development is done is very modern and efficient. The remote work and time off flexibility are absolutely amazing.

      Cons

      From conversations I have had with others in the industry and old co-workers who have left, the pay isn't up to par with other companies. The timelines for new features are generally very aggressive and priorities can change on a dime. There are a lot of mad rushes to complete a project only to have it unused in the end. Other times, you will get a task 90% completed and then learn that something else is "more important" that needs work immediately with another tight deadline.

      Be the first to find this review helpful
    3. 3.0
      Current Employee, more than 8 years

      It could be better

      May 3, 2021 - Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      On-site Health clinic and gym . Good Health benefits, 401k. Great coworkers who have become great friends

      Cons

      CEO talks about becoming "One Genesys". Still the Left hand isn't talking to the right. Lots of departments with little knowledge of what they do. No work-life balance. Working on time off is a must because if you don't you're lost! Even then you're way behind. Management has their favorites and are treated as such. Very little professional growth. The last few new hires have been from outside the company which is very discouraging.

      Continue reading
      Be the first to find this review helpful
    4. 3.0
      Former Employee, more than 5 years

      Great culture & Low prospects of growth

      Apr 30, 2021 - Operations Research Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Leadership shows empathy and cares about employee wellbeing - Great benefits - Unlimited PTO

      Cons

      Prospects of growth are very limited, why? - The company has a huge amount of middle management (like 200 directors and 7-8 levels which is a large number for the company of its size) - lots of bureaucracy leads to a less than optimal rate of innovation - The engineer to manager promotion rate is extremely low, making leaving the company for a higher ranking job the only viable option for people who want to grow professionally

      Continue reading
      Be the first to find this review helpful
    5. 3.0
      Current Employee, more than 8 years

      Love the Job But Won't Recommend

      Apr 19, 2021 - Professional Services Consultant in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Co-workers, top leadership, Genesys brand and tech are the best in the business. Genesys is making considerable investment in R&D and smart strategic partnering and acquisitions. Genesys is incredibly well-positioned to dominate the space in the years to come.

      Cons

      Pro Services workload and hours are overly excessive. There is no work life balance. Taking time off or an FTE's expected amount of vacation time near impossibility. Lots of resignations. Low morale.

      Continue reading
      1 person found this review helpful
    6. 5.0
      Current Employee, more than 1 year

      Comfortable place to work, similar to most tech corporations.

      Oct 27, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I feel trusted to do work without much supervision. No overbearing bureaucracy or strict processes in place. There are frameworks in place but every team is encouraged to make their own agreements and do what is appropriate for that particular team/project. Things can change fast here which feels great for personal growth, especially compared to larger tech corporations I've worked at in the past. I feel supported by my team and manager, I feel I also get to work closely with those in leadership positions. Unlimited PTO and a remote position are great perks. Beer, drinks, and snacks are free in the office. The environment is generally laid back compared to the "formal" nature of most corporate environments.

      Cons

      -No paid parental leave, which is inexcusable nowadays. -Max 401k contribution is $4,000 annually. While not inexcusable, it's literally a fraction of my previous employers. Lowest i've seen in years. -No RSUs/stock grants. For a company in an extremely high growth stage, with the results to prove it, this is something that needs to be considered. Too many competitors are offering this and we are losing talent because of it. Standard corporate problems, nothing out of the ordinary. Too many meetings where people are wasting time and not solving problems. Too many competing priorities without clear direction/plans from senior leadership. Too many people who are unfamiliar with the product are in leadership roles. Global workforce means you could have regular meetings well outside a standard 9 to 5. That said, Genesys is still a great place to work.

      Continue reading
      5 people found this review helpful
    7. 5.0
      Current Employee, more than 5 years

      Positive Experience, Great Company

      Apr 27, 2021 - Account Executive in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay, Product that people want to buy, inbound leads

      Cons

      None that I can think of that truly are cons. Could use a bit of work on salesforce rollouts/updates and training employees on correct processes.

      Be the first to find this review helpful
    8. 4.0
      Current Employee, more than 10 years

      Great tech company

      May 7, 2021 - Talent Acquisition Coordinator in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I’ve really enjoyed my time at Genesys. The company offers many perks, is very big on diversity and inclusion, and offers room for growth.

      Cons

      Process improvements would help the organization run a little more smoothly.

      Be the first to find this review helpful
    9. 2.0
      Former Employee, more than 5 years

      Worked with the company for many years but on acquisition was so horrible that I had to leave

      Apr 28, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Open PTO Decent salary Most people are great Great attempt at diversity and inclusion

      Cons

      There is a retaliatory nature in some groups if you offer suggestions. Cliques are predominant. If you don’t agree or try to participate with some members of management you are berated and your job is threatened. This wasn’t always the case.

      Continue reading
      Be the first to find this review helpful
    10. 2.0
      Current Employee, more than 5 years

      Marketing - From Enjoyable to Miserable

      Feb 10, 2021 - Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Pay is good compared to other marketing roles in the area - Generous vacation policy (open time off) - Good benefits (bonus, insurance, etc)

      Cons

      While Genesys once had a successful and relatively productive marketing organization, our new CMO has made it clear she alone knows how to fix Genesys marketing (fix what exactly, no one is sure - from what I have heard, we had a stellar year) and everything in place before she arrived is awful. Genesys was never perfect (far from it!), but the lack of communication and consideration demonstrated in leadership's decisions (e.g. team structure, general priorities, ownership, the list goes on...) is making everything unnecessarily stressful, demoralizing teams, and driving many bright and productive people out of Genesys. I would not recommend Genesys to anyone looking for a marketing role, other departments may be different, but you'll be miserable in marketing if the new leadership sticks around.

      Continue reading
      12 people found this review helpful
    Viewing 1 - 10 of 1,547 Reviews

    Popular Careers with Genesys Job Seekers

    Business Operations Director
    Learn About the Job
    JobsSalariesInterviews

    Work at Genesys? Share Your Experiences

    or