Genesys Reviews | Glassdoor

Genesys Reviews

Updated February 17, 2017
448 reviews

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4.0
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Genesys Chief Executive Officer Paul Segre
Paul Segre
296 Ratings

448 Employee Reviews

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Pros
Cons
  • The location of the offices in Daly City is not great (in 19 reviews)

  • That problem was orders of magnitude worse when dealing with supposed peers within Alcatel-Lucent (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genesys (More than 3 years)

    Pros

    Global teams worked well together including many remote employees. Good benefits and positive culture.

    Cons

    Unfortunately, marketing has been restructured as part of the Interactive Intelligence acquisition in ways that will leave gaps that impact revenues in 2017.

    Advice to Management

    Follow what parts of your portfolio bring in revenues and what parts have future potential. Then use that info to guide your investments in marketing (not just demand gen either), and give marketing more control of the marketing budget.


  2. "Channel Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Account Manager in Arlington, VA
    Current Employee - Channel Account Manager in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than a year)

    Pros

    Great place to work. #1 in Market!

    Cons

    Lack of marketing compared to competitors


  3. "Many years with Genesys and looking forward for more"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Daly City, CA
    Current Employee - Director in Daly City, CA
    Recommends
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    - multi-cultured, diverse company
    - challenging assignments

    Cons

    - nothing special to share


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  5. "Sr. Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Dallas, TX
    Current Employee - Senior Account Executive in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 3 years)

    Pros

    Value their sales people for the most part, genuinely nice people across the company, they mean well despite the slightly inflated view of themselves. They are willing to get you a Mac computer when you're hired but you have to escalate request (before you even have a company email, see comments about escalation below)

    Cons

    Management makes decisions in a vacuum, unrealistic expectations for daily work routine of remote sales team, escalation culture where you have to copy 15 people and their bosses in order to get something done. If you're not part of the inner circle then you never know when your unanticipated last might be. Not very tech savvy for a leading software/tech company.

    Advice to Management

    Just because you say something over and over doesn't necessarily make it true...Truly invest in the cloud and create what tomorrow's CX environment will look like.


  6. "Great technology. Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 3 years)

    Pros

    The company has great technology. The company truly looks at the team as a family. Open door policy where creativity and great ideas are encouraged from the executives. Great benefits and work life balance. Work hard, play hard mentality

    Cons

    Recent acquisition of another company can create uncertainty at times.

    Advice to Management

    Never lose the company's values


  7. "Merger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Service
    Current Employee - Service
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 5 years)

    Pros

    Genesys was great at communicating what was happening and what was up next. And they did it directly to all employees rather than trickle down through the mgmt structure

    Cons

    Merged benefits information hasnt been decided yet and that is a really big deal for everyone.

    Advice to Management

    Continue to communicate directly to employees.


  8. "Fast-pace challenging environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Director in Daly City, CA
    Current Employee - Development Director in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    I'm with the company for more than 10 years now and I enjoy the time I spent here very much. The best thing I like about Genesys is a close connection to our customers. The process of accepting customer's feedback and providing solution is efficient, very involving, and short. I've never had a feeling that my work is going to waste. Seeing new product features, improvements, bug fixes appearing in production deployments gives a sense of accomplishment.

    Technological goals are changing along with the customer demands. It creates a healthy never ending inflow of new tasks which development team is exposed to. More often than not those tasks are not trivial. Considering that Genesys solution is known for its complexity (which probably should go to the Cons section) adding new features to our solution requires a lot of collaboration between different teams. The way how it is organized in the company and how people are open to discussion for solving problems in a collaborative environment is another great thing about Genesys.

    All in all I do like what I do and who I do that with.

    Cons

    I saw somebody else was complaining about restaurants around Daly City office. I agree 100%. It could be better.


  9. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Genesys full-time (More than 3 years)

    Pros

    Good communication from the top down regarding new solutions, technology and organizational changes.

    Cons

    Lack of end of the year budget prep puts Q1 in neutral for sales and marketing.

    Advice to Management

    Get your budget and next goals identified pre-SKO.


  10. "Great atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Indianapolis, IN
    Current Employee - Systems Engineer in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than a year)

    Pros

    Smoothest transition after Genesys has taken over. Our culture has stayed pretty much the same, positive environment.

    Cons

    There seems to be less personal recognition than before the buyout. There are fewer incentives to work on-call to cut down on on-call expenditures.


  11. "Genesys"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Oracle Developer in Burlington, MA
    Current Employee - Oracle Developer in Burlington, MA
    Recommends
    Approves of CEO

    I have been working at Genesys (Less than a year)

    Pros

    Great company to work for

    Cons

    There is no downsize working at Genesys



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