Genesys Reviews | Glassdoor

Genesys Reviews

Updated October 17, 2018
893 reviews

Filter

Filter

Full-timePart-time

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Genesys Chief Executive Officer Paul Segre
Paul Segre
629 Ratings

893 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Perfect work life balance i should say" (in 84 reviews)

  • "Being a mother, i choose to work from home everytime my child is sick" (in 33 reviews)

Cons
More Pros and Cons

  1. "Always innovating!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Enterprise Architect in Phoenix, AZ
    Current Employee - Senior Enterprise Architect in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    Genesys has built an amazing technology portfolio. Our future shows cloud leadership that rivals the industry contemporaries. Between the constant effort to do more, be more creative, and be more disruptive than others, and the people, you would be hard pressed to find a better company to advocate for.

    Cons

    Watch for talent aquisition from others. Genesys has built something special that others want. They cannot have it, but they want it.

    Advice to Management

    Management has placed us in a very enviable position in the market. Keep fighting for more! There is amazing untapped opportunity for Genesys to do more. We need to keep pushing ourselves to do more!


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant in Indianapolis, IN
    Current Employee - Solutions Consultant in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    Fantastic team of professional people

    Cons

    Product portfolio needs to simplify and modernize.

    Advice to Management

    Focus on simplifying products for customers

  3. "Company offers good benefits and a friendly/interesting place to work but base salaries are low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Daly City, CA
    Current Employee - Senior Software Engineer in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    Good benefits, telecommuting is allowed, office in Daly City, CA is close to BART

    Cons

    Low wages, some workers are asked to be available 24x7 (pager duty) without any additional compensation, customer support outside business hours is not compensated

    Advice to Management

    Offer better wages


  4. "support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Delray Beach, FL
    Former Employee - Technical Support Engineer in Delray Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genesys full-time (More than 10 years)

    Pros

    Excellent company to work for

    Cons

    I have no complaints neither cons.

    Advice to Management

    NC


  5. Helpful (3)

    "software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Genesys full-time

    Pros

    work is flexible and able to work at home.

    Cons

    Pretty much every team members in R&D is very busy due to multiple layoffs. To make matter worse, many talented team members left the company on their own, but we never get any new hired back. With same amount of work and less team members, everyone is working like crazy.


  6. "It's ok, not great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Genesys full-time

    Pros

    The location could be further into the valley, but it's at least close to San Francisco.

    Cons

    Very few lunch choices nearby that don't require a drive.


  7. "Good Company - Striving for Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Daly City, CA
    Current Employee - Account Executive in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (Less than a year)

    Pros

    Company growing, with significant offering, looking to the future. Supports remote employees, good leadership and communication. Exciting place to be.

    Cons

    Too much middle management, excessive reporting structure, company has been adding more and more layers.

    Advice to Management

    Continue to communicate. Perhaps look at removing some of the layers.

  8. Helpful (1)

    "Positive atmosphere, despite merger issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in North Indianapolis, IN
    Former Employee - Software Engineer in North Indianapolis, IN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Genesys full-time (More than 3 years)

    Pros

    Good location, great amenities, great coworkers.

    Cons

    Management without clear direction, lack of upward career momentum.


  9. Helpful (5)

    "Hectic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genesys full-time (More than a year)

    Pros

    Flexibility, team building events are fun, lots of food ordered for us during busy weeks.

    Cons

    Workload was too much so had to skip most of the team building events. Deadlines are tight and dependent on calendar; many weekends and holidays worked. Unlimited time off is great, but very limited time during the month to take it, and workload was too great to take it.

    Advice to Management

    Respect team members time off - and your own. Do not expect work to get done on vacations or even evenings unless a true emergency.


  10. Helpful (14)

    "Sales Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genesys full-time (More than 3 years)

    Pros

    The combination of the Genesys and Interactive Intelligence product lines made perfect sense and complimented each other well. Neither company could have moved into the others space as successfully as combining the two.

    Cons

    I have been through multiple acquisitions in my career and in every one of them we were told what a great cultural fit the two companies were. This has NEVER been true. You cannot combine a glass of vodka and a glass of orange juice and just get more orange juice. You get a totally different drink and this was the case with Genesys and ININ.

    From a product standpoint it made perfect sense to combine the companies but the ownership structure was not a good fit. The investors that own Genesys are looking to get their 30% ROI in the next couple of years and are willing to make whatever sacrifices are necessary to get them there.

    ININ was a company that was focused on building something for the long run and made investments that were in alignment with that philosophy.

    And when Genesys gets sold again to Oracle or Microsoft or whomever, the culture will again become an entirely new thing, so don't say "It's a great culture fit" because you won't know.

    Advice to Management

    You have a serious attrition issue and good talent is walking out the door every single day. You need to get a handle on what is driving this and figure out a way to address it.

    Some of it is not addressable because of the culture fit. Some of it can be handled by promoting the right people and recognizing the right contributions and not just promoting through "Genesys nepotism".

    Genesys Response

    Sep 29, 2018 – Chief People Officer

    Thanks for your post. You’re right – when you mix two distinct cultures together, you get something different. But to stay with your analogy, even though vodka may be good on it’s own, and orange... More


Showing 893 of 964 reviews
Reset Filters