Genesys Reviews | Glassdoor

Genesys Reviews

Updated January 19, 2019
953 reviews

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3.9
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Genesys Chief Executive Officer Paul Segre
Paul Segre
679 Ratings

Employee Reviews

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Pros
  • "Perfect work life balance i should say" (in 94 reviews)

  • "Being a mother, i choose to work from home everytime my child is sick" (in 35 reviews)

Cons
  • "High profile projects can impact work/life balance" (in 16 reviews)

  • "I saw somebody else was complaining about restaurants around Daly City office" (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Indianapolis, IN
    Current Employee - Program Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than a year)

    Pros

    Great pay!
    Flexible schedule
    Open vacation time!!!
    Great benefits
    Promote from within or by referral only
    Lots of opportunity to grow and advance career
    Growing company

    Cons

    Team members are all over the world, sometimes meeting times get complicated.
    Easily get overwhelmed with too many responsibilities added to my plate.

    Advice to Management

    Encourage and practice work-life balance from Executive Management on down


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Genesys full-time (More than 3 years)

    Pros

    your group may get to work as if you were in a startup

    Cons

    It may or may not align with corp initiatives. Do what you can to get in with folks in corporate.

  3. "Lots of freedom to innovate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 8 years)

    Pros

    Lots of freedom and good culture on the PureCloud side, you can run Linux if you want, lots of flexibility in determining how you design and implement things. The UX guys pushed me to go beyond a good-enough UI to something fun to use.

    Cons

    Being on-call is a responsibility to think about; compliance training; it's often hard to understand how the rah-rah talk from corporate level applies.


  4. Helpful (2)

    "Margin Driven, Standard Silicon Valley Company Without the Hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Indianapolis, IN
    Current Employee - Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    Stable company, industry leader. Its a big company so the positions are generally pretty safe as long as you are a hard worker. Insurance plans are nice, open PTO can be good and bad.

    Cons

    Only care about the bottom line, not the people. Management tries to create an atmosphere where employees can feel community or have events but its generally shuttered. Pay raises are minimal, moving around the company or leaving is really the only way to advance. Standard silicon valley company.


  5. Helpful (1)

    "Amazing. Great place to work. Smart people. A product that sells itself."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Chicago, IL
    Current Employee - Senior Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than a year)

    Pros

    Pay. People. Benefits. Work life balance. Travel. Upward opportunity.

    Cons

    Nothing. Simply a great company to work for.

    Advice to Management

    Stay focused.


  6. Helpful (3)

    "Big name with very dates and antiquated technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Level
    Former Employee - Vice President Level
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genesys full-time (More than 5 years)

    Pros

    None come to mind except Genesys is great at throwing parties and and meetings across the globe in extravagant locations. Yes, they are a Global company, but QBR's in Spain and other places seem a bit over the top when most people get passed over on merit increases

    Cons

    The list is long... technology is old, complicated, costly, costly to implement, only product of innovation is Pure Cloud and that Cloud product has significant downtime (i.e.) Jun, Sept. Oct. etc. We are talking major outages in a CX environment. Additionally, they amount of favoritism, process only interferes in overall execution.

    Advice to Management

    Sr, Mgmt is far removed and most of the employees have no clue what they do. Communication is week and the assumption is mgmt. doesn't care about 90% of the employees.


  7. Helpful (2)

    "Structure needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work life balance
    This company will give anyone a break even if they lack the experience. You can be literally hired off the street whether your former job was in retail or Food service industry.

    Cons

    Nepotism
    Silos
    Lack of communication down to all levels
    Executive management not accepting change

  8. Helpful (5)

    "Grass isn't always greener - being at THE leader is a great place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Portland, OR
    Current Employee - Account Executive in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 3 years)

    Pros

    Great sales comp plans with achievable goals. Genesys products are amazing. Genesys is the market leader in CX for a reason, and I'm happy to be representing Genesys products in the market place. I would hate to leave and go compete against them. Genesys has a great vision and published product roadmap, and they seem to execute on that roadmap pretty accurately with published timelines. Genesys has a large channel partner base which is continually growing. Open time-off policy is a nice perk.

    Cons

    Genesys is still working out some growing pains associated with the ININ acquisition, but things are getting much better. Upper level management is a bit out of touch with the real needs in the field and the day to day battle with our competitors, but again, it is getting better. Great branding in the large enterprise space, but Genesys suffers with brand recognition in the small to medium enterprise space. This negatively affects lead generation and the amount of deals that Genesys competes in. Genesys is not as channel partner friendly as they should be, but it is getting better.

    Advice to Management

    Increase branding efforts in the Velocity, Mid-Market, and Commercial spaces. Become more channel partner friendly and get more partners. Stop assuming that customers will buy from us because of our market leader position......our competitors are beating us all the time, not only when we are quoting against them, but they are in significantly more deals than we are because of our poor branding and lack of channel partners.


  9. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Indianapolis, IN
    Current Employee - Marketing in Indianapolis, IN
    Recommends
    Approves of CEO

    I have been working at Genesys full-time (More than a year)

    Pros

    company culture, management excellent, true family atmosphere

    Cons

    I have no cons to report at this time

    Advice to Management

    No Advice at this time


  10. Helpful (3)

    "Enterprise Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time

    Pros

    Genesys offers a very respectful and helpful work environment. The entire company wants to see Genesys succeed and their customer's happy. There are no egos or ulterior motives and everyone is genuinely happy to help each other achieve their goals.

    Cons

    With the number of solutions that Genesys offers, it is sometimes difficult to find the right person to help with projects in a quick time frame.

    Advice to Management

    Work with employees more to understand their career path and how to help them achieve that.

    Genesys Response

    Nov 30, 2018 – Chief People Officer

    Thank you for your positive review. The best way to advance your career is by having a conversation with your manager on where you would like to be and discuss what steps you can take to get there... More