Genesys Reviews | Glassdoor

Genesys Reviews

Updated February 14, 2017
30 reviews

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Genesys Chief Executive Officer Paul Segre
Paul Segre
13 Ratings

30 Employee Reviews

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Pros
Cons
  • The location of the offices in Daly City is not great (in 19 reviews)

  • That problem was orders of magnitude worse when dealing with supposed peers within Alcatel-Lucent (in 13 reviews)

More Pros and Cons

  1. "It's as great company but management is terrible!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    great company, salary is competitive

    Cons

    Management is horrible! I worked for a terrible micro manager and she is still working there. I don't recommend this organization to anyone.


  2. Helpful (7)

    "Had to sell to Genesys for a reason!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genesys full-time

    Pros

    They tried to create a great company... but only about 3 people made all the decisions and trusted nobody but themselves. Could never scale do to severe trust issues within the executive team. Don and and board made decison to sell because they had no other choice. They forced a sale by going to a new sales model.

    Cons

    Execs all knowing, never took care of management or others. Hired the lowest cost IT in Indy, but could never figure out this was a failing model eventually. Again - could never scale.

    Advice to Management

    None... most will be let go over time with Genesys coming on board. Probably the old guard ININ exec's will have to remain to get their $$, but once done with contracts will be let go or they will leave.


  3. Helpful (22)

    "An Immoral CTO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Daly City, CA
    Former Employee - Anonymous Employee in Daly City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genesys (More than 5 years)

    Pros

    You can work as much or as little as you want, show up to work or "work from home," and no one will notice or give a dam. If you are thinking of launching a startup, join Genesys.

    Cons

    This not a company for anyone who likes to innovate or grow. This is not a company for anyone who wants to build good habits. The Marketing people are mediocre at best, the Product team has zippo influence, and heading the technology organization is an immoral CTO who is interested only in growing his posse of obedient underlings. I left mainly because I could no longer stand working with someone for whom habitually lying outright was just another managerial technique.

    Advice to Management

    Values matter.


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  5. Helpful (7)

    "Marketing Dept."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Genesys full-time

    Pros

    Telecommuting is encouraged. People (most of them) are nice and friendly. Benefits are pretty good. Lots of happy hours to be had. Unlimited PTO is nice concept, but it just means you'll take less time off and won't even ask if you're busy, which is pretty much always.

    Cons

    Marketing is bloated and divided but has a few earnest, hard-working people. But, there's a group of untouchables that doesn't follow the rules and aren't accountable for errors or antics There's one leader who behaved so poorly, a VP transferred to another dept. Another exec. was a notorious micromanager and rescheduled everything--meetings, interviews, you name it. (Though I heard he left.)

    While the company as whole seems like a great place to work (just look at all the positive reviews here), a few bad apples can and have spoiled the bunch in the marketing department. They go behind each other's backs, they're rarely direct or honest, and even (on occasion), they lie outright.

    Something is very broken on this team, and hopefully it can be fixed. I have a couple of friends who still work there, and they really love the company but hate what's happening right now.

    Compensation is a bit on the low side.

    Advice to Management

    Use less "inside speak" at all-hands meetings. Actively pursue more diversity on the exec. comm.

    Genesys Response

    May 22, 2016 – SVP, Human Resources

    Thanks for taking the time to post a few positive comments along with your concerns. We are absolutely committed to building a world-class company and marketing team. And, we are actively executing ... More


  6. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Salary and benefits are fair.

    Cons

    Manament by fear. Constant threat of layoffs.

    Advice to Management

    Be more open to listening.


  7. Helpful (8)

    "Bad location. Not clear about IPO. Salary not comparable to other IT companies the bay area."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Finance Manager in Daly City, CA
    Former Employee - Senior Finance Manager in Daly City, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good managers. Nice people overall. Company growing. Market leader in its segment.

    Cons

    Low base salary, not many perks like other company, health insurance expensive, HQ location ducks, not clear about IPO.


  8. Helpful (6)

    "Lots of politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genesys full-time (More than a year)

    Pros

    Aggressive sales team and overall ambitious objectives to expand the business. Many highly dedicated employees. Good overall compensation

    Cons

    Lots of politics. Poor handling of integrating the employees and customers that came along with all the business acquisitions

    Advice to Management

    Care as much about employees and customers as you do about growing the top line and enabling bad behavior in the sales organization.

    Genesys Response

    Mar 17, 2016 – SVP, Human Resources

    Thanks for writing. I am truly sorry to hear that you felt like your integration experience was subpar. We have acquired many companies over the past several years, and we always strive to make our ... More


  9. Helpful (5)

    "Just ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people. Free parking, close to Bart. Not the prettiest place to work but convenient.

    Cons

    Many employees have been here a long time and many are not open to change. Company runs lean but not smart. Manager's need more management training. Huge disparity with compensation. Many managers with direct reports are remote or work from home 2-3 times a week.

    Genesys Response

    Feb 3, 2016 – Community Manager

    Thanks for your feedback. Many of our departments do offer flexible work schedules; as a global technology company, our focus tends to be more on what we’re achieving rather than where people are ... More


  10. Helpful (20)

    "Head lost in the Cloud"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Genesys full-time (More than 10 years)

    Pros

    A great technology based company that valued and treated its employees well universally. Now the most common "pros" to be found are that you get free perks if and only if you work at HQ like free gym membership.

    If you're in a field organization and like Fireball or Jager shots, you're in luck as the VP of Sales is likely to be handing them out for free at annual Kickoff after he tells you your comp plan will be 3 months late.

    Cons

    This company brags out giving great CX, but today this only applies if you're a Cloud customer. All premise commitments to customers and partners were abandoned in favor of the relentless pursuit of Cloud that has failed to meet expectations.

    A comp plan that you can trust Finance to follow as much as you might trust a politician kissing babies during election season.

    Advice to Management

    Try to remember that disrespect is a two way street. Your employees used to be fanatically loyal when you treated them fairly, honestly, and with respect. It's truly a shame that you have forgotten this in pursuit of an IPO that only the highest executives will see any tangible payout from.


  11. Helpful (12)

    "Groundhogs Day Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The only pro is the paycheck. It has the potential to be great, but still waiting to see it come to fruition.

    Cons

    No cross-collaboration with departments that need to work together to be successful. Nothing gets accomplished because senior management doesn't know how to get along to focus on the business. Biggest let down is no possibilities to advance your career.

    Advice to Management

    Get over your feelings! Re-org the company to where it makes sense given the amount of departments that rely on each other to function and be successful. In order to run a successful Cloud company, departments MUST work with each other NOT SILOS!!!! Last but not least, look at the value of your current employees and see if they can be promoted within instead of looking outside of the company first. There are lots of people being looked over because of personal feelings, not if the individual is qualified.

    Genesys Response

    Aug 27, 2015 – SVP, Human Resources

    Thanks for your post and for your honest feedback. Our leadership team has had a series of in person meetings and off-sites over the past few weeks to focus on our 2016 objectives and to ensure we ... More



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