Genesys Reviews | Glassdoor

Genesys Reviews

Updated May 22, 2017
84 reviews

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3.0
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Genesys Chief Executive Officer Paul Segre
Paul Segre
44 Ratings

84 Employee Reviews

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Pros
Cons
  • The location of the offices in Daly City is not great (in 20 reviews)

  • Absolutely do not value work/life balance (in 10 reviews)

More Pros and Cons

  1. Helpful (3)

    "Merger Didn't Go Well In IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Team Lead in Indianapolis, IN
    Current Employee - IT Team Lead in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Genesys full-time (More than 3 years)

    Pros

    Company that is a leader in their industry. Rest of the company outside of internal function departments seems to work well.

    Cons

    Internal IT is more about cutting costs than about doing whats best for the internal customers. Interactive Intelligence prided themselves on customer service. Genesys does not care about its own people with respect to Internal IT. IT leadership doesn't answer questions about direction with honesty.

    Advice to Management

    Please do not lie about the merger and state your open to a merger between both companies when its only about cutting costs. Management in Internal IT does not know what they are doing. All talk. Have know idea how to run an IT department. Everyone is jumping ship.


  2. Helpful (22)

    "Used to be a Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    The people here are outstanding. For the most part, they really care about the company success and the quality of the work they produce. There is a good work/life balance and telecommuting is an option in most department. Benefits are OK.

    Cons

    For the last several months, the push has been on to move jobs to "low cost" centers in India and Russia. Long-term employees are being let go at a rapid rate--beyond what would be expected from the recent acquisitions. Morale is plummeting. Stock options now for regular employees are non-existent--only for the execs. This is all about making sure our bottom line looks even better to the VCs who own us, even though we already have double-digit growth.

    Advice to Management

    People are not interchangeable. Losing the history, product knowledge, and institutional experience of the people who built this company just to save a few dollars in the short-term is, at best, foolish. Don't let greed destroy what was an outstanding company.


  3. Helpful (9)

    "Good but no longer great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Indianapolis, IN
    Current Employee - Software Engineer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Genesys full-time (More than 8 years)

    Pros

    • Laid back
    • A lot of smart people to work with
    • Great atmosphere and with work life balance
    • I am able to have my own office

    Cons

    There is a feel that there is a lack of leadership from the top.


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  5. "Good Start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Associate Software Engineer Intern in Jacksonville, FL
    Current Intern - Associate Software Engineer Intern in Jacksonville, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Genesys as an intern (More than a year)

    Pros

    Great Pay for an intern level position

    Cons

    Didn't feel as important to corporate as other divisions


  6. Helpful (5)

    "Becoming a "Day 2" Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    1) Exceptional Talent

    I have had the privilege of working with some of the most passionate, talented engineers for over a decade at Interactive Intelligence (now Genesys). In fact, there are likely very few software companies that possess the depth and breadth of engineering as Interactive Intelligence has or had.

    Not just the engineers, but employees at all roles in the company are dedicated, hard-working, talented, and friendly. The company has done an exceptional job at hiring people who are a joy to have as colleagues.

    2) Competitive compensation and modern, comfortable facilities

    The compensation package is competitive for the industry especially for the reasonable cost of living in Indiana.

    The office facilities are very modern and comfortable where many developers have offices which are conducive to providing developers the necessary environment for engaging in "deep work" free from distractions. The on-site fitness centers are a great perk as they show the company's commitment to employee wellness which is a positive factor for productivity and increased company profitability. The on-site cafe is very nice and offers a variety of healthy food and snacks at reasonable prices.

    3) Working on high-quality and innovative products

    Working at Genesys you get to work with great technology and products. Genesys products are the most innovative and high-quality in its market space. There's a great deal of satisfaction working on interesting technology.

    Cons

    1) Bureaucracy and lack of advancement opportunities

    Over a decade ago the hierarchy was very flat where the founder and CEO had a handful of engineering managers as direct reports who typically took direction on product and features from the founder. As the company experienced rapid growth in subsequent years the ranks of management were filled with senior engineers which hasn't always let to the managers being outstanding leaders, but engineers.

    In many cases mid-level managers are heavily involved with the day-to-day engineering tasks instead of delegating these activities to the engineers. Opportunities for career growth and advancement are extremely limited as a result. On many teams it is very difficult for the engineers to grow in their roles to have opportunities at advancement because advanced engineering responsibilities are assumed by managers.

    The rapid growth of Interactive Intelligence and the addition of layers of management in recent years has led to increasing bureaucracy where even senior engineers and managers are hesitant to make decisions and have a willingness to defer them to superiors resulting in routine engineering decisions requiring buy-in from mid-to-senior levels of management and engineering slowing down product development.

    Advice to Management

    Genesys will become more successful by developing the ranks of management into leaders instead of managers. The company is extremely fortunate to have very good engineering talent, but a lack of leadership and bureaucracy inhibits the company from extracting the maximum value possible from this talent. Allow the engineers ample room to grow in their roles and use their potential to the fullest. Make career growth and development a priority, not an afterthought.

    In the past couple of years the former Interactive Intelligence (now Genesys) has experienced an attrition rate higher than that of the software industry. People don't leave companies - they leave managers. A market leader like Genesys cannot afford to lose quality talent to other companies or competitors and stay at the top of the leader board. It is encouraging to see the executive management recognize the higher-than-average attrition and seek to bring it down to below the industry average.


  7. "Support Systems Engineer Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Indianapolis, IN
    Former Intern - Anonymous Intern in Indianapolis, IN

    I worked at Genesys as an intern

    Pros

    Very liberating work environment, no formal dress code, fast paced work environment

    Cons

    Very little effort by supervisors to supervise Interns, To much time spent training, not enough social activity's with other interns


  8. Helpful (8)

    "Getting too big to be enjoyable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Daly City, CA
    Former Employee - Anonymous Employee in Daly City, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Genesys full-time (More than 3 years)

    Pros

    Some great people at the individual level there.

    Cons

    Not a lot of information shared with employees about things that really matter, budgets never ready on time


  9. Helpful (6)

    "solutions consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant in Indianapolis, IN
    Current Employee - Solutions Consultant in Indianapolis, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 3 years)

    Pros

    Good industry reputation, decent salary

    Cons

    Lots of 'Director' titles with folks not really directing.


  10. Helpful (1)

    "demand generation specialist"

    Star Star Star Star Star
    Former Employee - Demand Generation in Indianapolis, IN
    Former Employee - Demand Generation in Indianapolis, IN

    I worked at Genesys full-time (Less than a year)

    Pros

    great office space. great people.

    Cons

    the territory breakdown was bad.


  11. Helpful (15)

    "Too little respect for work/life balance (ININ)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Indianapolis, IN
    Former Employee - Software Developer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Genesys full-time (More than a year)

    Pros

    Smart people, good policies that are fair to employees.

    Cons

    The culture of the company is 24/7/365 availability. Internal meeting requiring travel was scheduled 8 AM the day after a Federal holiday, meaning remote employees were forced to perform business travel during a federal holiday... which is acceptable for a service-affecting emergency, but I will repeat, this was for an *internal meeting*. It was very early on in my short tenure and I immediately started looking for other work.


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