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Genesys Reviews
Updated Mar 26, 2023
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Found 2,191 of over 2K reviews
80% Recommend to a Friend
82% Approve of CEO
Found 2,089 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Tony Bates
790 Ratings
Opens the Fishbowl by Glassdoor site in a new window
Top Review Highlights by Sentiment
Pros
Cons
- "There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." (in 32 reviews)
- "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" (in 5 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Genesys and is not affected by filters.
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- Former Employee★★★★★
Good memories
Mar 22, 2023 - Software Development Engineer In Test (SDET)RecommendCEO ApprovalBusiness OutlookPros
People People People Technology Progress
Cons
Moving out of old products
- Current Employee★★★★★
PTO, work culture and pay trade-off
Mar 12, 2023 - Software Engineer In Test in Indianapolis, INRecommendCEO ApprovalBusiness OutlookPros
Culture, wlb, and people around me. PTO
Cons
pay is low. promotion is slow
- Former Employee, less than 1 year★★★★★
Pros
It's challenging and very much worth it
Cons
They don't have the greatest benefits.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Company is definitely employee oriented. Flexible time, and discretionary PTO.
Cons
I'm not a fan of 100% remote.
Continue reading - Current Employee, more than 1 year★★★★★
Best Place to Work at!
Feb 16, 2023 - Quote Analyst in Orlando, FLRecommendCEO ApprovalBusiness OutlookPros
Great leadership, flexible hours, WFH
Cons
Can't find any cons for Genesys
- Current Employee, more than 1 year★★★★★
Awesome Company
Feb 14, 2023 - Talent Acquisition Coordinator in Raleigh, NCRecommendCEO ApprovalBusiness OutlookPros
Genesys is an amazing company and they really care about work/life balance. Good pay and even better benefits. How many companies offer OTO?(Open Time Off) Love it there!
Cons
Not really any downsides, honestly.
- Current Employee, more than 5 years★★★★★
Great Company
Jan 28, 2023 - Sales Operations Manager in Indianapolis, INRecommendCEO ApprovalBusiness OutlookPros
Best company I’ve ever worked for.
Cons
I can’t think of any cons
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Pay and benefits, make sure you are happy with it before accepting
Cons
sometimes things can silo'ed and not beneficial
- Former Employee, more than 1 year★★★★★
Pros
Wonderful culture. Exciting projects. Innovative company.
Cons
Growing pains with scale but they handle it with maturity.
- Current Employee★★★★★
Great Place
Dec 5, 2022 - Sales Development Representative (SDR)RecommendCEO ApprovalBusiness OutlookPros
Great Place to Work at! The people are amazing, the benefits (like Unlimited PTO) are amazing!
Cons
I have no cons at this time
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Genesys Reviews FAQs
Genesys has an overall rating of 4.0 out of 5, based on over 2,341 reviews left anonymously by employees. 80% of employees would recommend working at Genesys to a friend and 71% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
80% of Genesys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Genesys 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Genesys to be career development, culture, benefits and the cons to be senior leadership, management, compensation.
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