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Genesys Reviews
Updated Mar 22, 2023
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Found 2,185 of over 2K reviews
80% Recommend to a Friend
82% Approve of CEO
Found 2,089 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Tony Bates
789 Ratings
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Got a burning question about Genesys? Just ask!
On Fishbowl, you can share insights and advice anonymously with Genesys employees and get real answers from people on the inside.
Top Review Highlights by Sentiment
Pros
Cons
- "There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." (in 32 reviews)
- "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" (in 5 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Genesys and is not affected by filters.
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- Current Employee, more than 3 years★★★★★
Pros
flexible work good benefits work life balance
Cons
not a lot of training for work
- Current Employee, more than 1 year★★★★★
Can be a great place to work
Mar 22, 2023 - Support Specialist in Indianapolis, INRecommendCEO ApprovalBusiness OutlookPros
High salary, valued mental health, great benefits, raises, easy horizontal communication and teamwork.
Cons
Lack of communication top down, lack of growth, no incentive to learn or expand knowledge while in roles.
Continue reading - Former Employee, more than 8 years★★★★★
Not recommended
Mar 21, 2023 - Senior Technical Writer in Saint John, NBRecommendCEO ApprovalBusiness OutlookPros
Flexible, remote, Fridays off in august.
Cons
Really bad place to work. Crushing deadlines, untealistic expectations, mercurial executive. Say empathy while grinding employees to dust. Lots if really bad business decisions.
Continue reading - Former Employee, less than 1 year★★★★★
Amazing workplace
Mar 20, 2023 - Senior Program Manager in Toronto, ONRecommendCEO ApprovalBusiness OutlookPros
Learning environment Comfortable Supportive leadership Agile
Cons
Remote work No connect with colleagues for new joiners
Continue reading - Current Employee, more than 3 years★★★★★
Pros
There are a lot of benefit to enjoy Managers lets you take PTO without question
Cons
Office right now looks gloomy and cluttered due to the consolidation General direction of the company is getting confusing since the layoffs
- Current Employee, less than 1 year★★★★★
Pros
Good work life balance. Great team
Cons
So far good didn't find any
- Current Employee, more than 1 year★★★★★
Pros
Work-life balance Flexibility Easy Visibility till VP/SVP level Extra Time-off (Every year-end (around 10 days) and August month full Fridays off) Good culture No office politics Friendly team Fun/ games activities at the office
Cons
No cons as of now. count not find any problem/ cons so far.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Good amount of time off, great people working there, good pension contribution
Cons
Pay below market and two rounds of layoffs, but then paid a fortune to sponsor Ferrari. At the same time they’re saying the company had such strong financial results but bonuses amount not announced yet, only that they’ll be delayed.
- Former Employee★★★★★
Pros
N/Anaa nothing but I’m just going
Cons
N/Anaaa nothing but I’m just going
- Former Employee★★★★★
Pros
Great work-life balance Great people Fun culture Fridays off in August
Cons
No organization Does not have buy-in from the whole company on their strategy Layoffs throughout the year
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Genesys Reviews FAQs
Genesys has an overall rating of 4.0 out of 5, based on over 2,340 reviews left anonymously by employees. 80% of employees would recommend working at Genesys to a friend and 71% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
80% of Genesys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Genesys 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Genesys to be career development, culture, benefits and the cons to be senior leadership, management, compensation.
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