Genesys Reviews | Glassdoor

Genesys Reviews

Updated July 24, 2017
585 reviews

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Pros
Cons
  • The location of the offices in Daly City is not great (in 21 reviews)

  • Absolutely do not value work/life balance (in 10 reviews)

More Pros and Cons

  1. Helpful (4)

    "Terrible, toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Genesys full-time (More than a year)

    Pros

    Free parking and that's it.

    Cons

    Toxic work culture that has trickled down from upper management and private equity firms who could care less about employees. Everyone is disposable, and they'll just replace you with contractors and consultants (or better yet, offshore your role). You will not be valued or rewarded for your hard work here. The 5 star reviews are definitely fake reviews put out by HR since they track Glassdoor ratings closely.

    Advice to Management

    Stop with the BS. Pretty soon everyone will have jumped ship and this thing will tank fast.


  2. Helpful (4)

    "So far..So good after acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Indianapolis, IN
    Current Employee - Senior Systems Engineer in Indianapolis, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 3 years)

    Pros

    Work and play hard mentally starting to creep back in after a few years of work hard, work even harder.

    Cons

    Still some uncertainty. A lot of engineers believe they will be eventually replaced by the cheaper less knowledgeable overseas employees

    Advice to Management

    Continue to build and have trust in your employees. Relieve the stress and the uncertainty

  3. Helpful (5)

    "Leaving Bodies In Their Wake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Genesys full-time (More than 10 years)

    Pros

    Some of the absolute best people I have ever worked with. Smart, dedicated and fun-loving.

    Cons

    Being run by not one but two venture capital firms has turned them into a money chasing machine with decreasing regard for culture and the employees who got them there.

    Advice to Management

    I don't see how things will improve in the current venture capital driven environment. How big is too big and has Genesys already reached that point at the expense of a lot of good employees?


  4. Helpful (6)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys (More than 8 years)

    Pros

    Very healthy balance sheet, by being privately held, the executive team and investors have great flexibility and control for growth opportunities. The Executive Leadership team is vey committed to employee well-being, Genesys shows strong sales worldwide, amazing brand recognition and a loyal customer base.

    Cons

    Innovation and entrepreneurship are too often stalled by mid management jockeying for petty visibility opportunities and/or personal agendas. Many very talented people are constantly “held back” for either ethnic reasons (lot’s of race, nationality and/or language bias in many groups) or for fear that they may “steal the light” from well established Genesys figures. Throughout the years I have witnessed many talented individuals being sidelined but able to find "enjoyable" and less visible opportunities within the company which they gladly accept because of the overall company culture and decent benefits.

    Advice to Management

    Take a hard look at the company composition, Genesys used to have a very healthy population with a very limited number of useless politicians, good ‘ol friends from the past, and smooth “substanceless” talkers. This is changing too quickly in the wrong direction.

    Great job at thinking big when it comes to growth, brand and financials. Could do better with technology choices.

    Genesys Response

    Jun 1, 2017 – Chief People Officer

    Thanks for posting and for your overall positive sentiments about life at Genesys. One comment you made in particular is concerning to me, which is the suggestion that promotion decisions are... More


  5. Helpful (53)

    "Not a merger of companies or cultures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Indianapolis, IN
    Current Employee - Senior Engineer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Genesys full-time (More than 3 years)

    Pros

    The benefits are currently good, but there is a merger of the two sides programs at the end of 2017 coming up. So, who knows what the final result of that will be? There is OTO instead of PTO, which has it's own pros and cons. 401k on the Genesys plan is full vesting on 50c to every $1 up to $4,000 each year, which is way better than anything ININ offered.

    They are a leader in CX (having seen behind the curtain you have to wonder how), so growth wise they should be stable enough to work for.

    Cons

    When Genesys acquired ININ it was touted as a merger, and a merger of equals. That there would be an org structure that reflected that equality, and that there was real commonality in our cultures. Genesys even brought in Bain consultants during the initial phase. Reality is, Bain was a waste of money, there is no commonality between ININ and Genesys cultures, and it was a takeover not a merger. The combined org structure was a joke.

    There is not a single C-suite ININ employee left, a large number of the VP's have left, and there is a steady stream of disillusioned highly talented individual contributors who are taking decades of knowledge away with them. The Genesys director level, for the most part have inflated titles, and do work at a manager or team lead level rather than planning, vision, and setting direction. There are directors that have no direct reports, if that gives any indication of the over inflated titles floating around. Supposedly Indy is/was supposed to become the new G&A hub for Genesys, however the newly hired CFO is in Daly City (having moved from NY), what is that supposed to say? More merger spin to try and keep folks around until all the business systems are integrated after which there be a lot less need for some positions?

    After 5 months of being Genesys you can see the push for low cost Russian and Indian employees, and it will be interesting to see with Trumps H1-B changes whether there is an acceleration in movement of jobs to outside the US, rather than bringing them in. There are whole floors in Daly City that the primary languages are Russian, then Ukraine, then English. Not a bad thing for a multi-national company, but that would be more expected in say the St.Pertersburg office than California. The company is on the hook to a number of equity companies who are going to be wanting a return on their investment sooner or later. Running the company as cheaply as they can get by with seems to be the game plan.

    Advice to Management

    You are throwing away huge amounts of talent due to mismanagement. You paid a lot of money for ININ, some of what you brought was people, what you have utterly failed to capture is the hearts and minds of those people.

    ININ was a place that inspired you to come to work and make a difference, Genesys has become a place I have to come to work.


  6. Helpful (3)

    "Great Culture! Business outlook never been better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    Genesys and ININ culture are a great fit. Combined product portfolio has the company positioned as the undisputed leader in the Gartner Magic Quadrant. Renewed focus on PureConnect (CIC/CaaS) gives the Indy office a bright future. Nothing better than being on a winning team!

    Cons

    Typical integration pains associated with a merger of this size, but management genuinely focused on making things as smooth as possible.


  7. "Exciting times at Genesys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA
    Recommends
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    Dynamic business always forward thinking. Great place to explore your career and grow.

    Cons

    Dynamic can sometimes be ambiguous, so you don't work well with ambiguity can be a challenging place to work

    Advice to Management

    Communicate and remember a team is comprised of groups of employees with different approaches to ambiguity

  8. Helpful (2)

    "Great company to work for!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 10 years)

    Pros

    Fast paced company with highly talented, smart, and extremely diligent people.
    Team members across the business are great professionals and and always willing to help with a project. The Executive Leadership team is very engaging and provides frequent updates on how we are executing on our business strategy, progress on key initiatives, and gathering employee feedback on ways to improve.

    It has been very exciting to see the combined talent between Genesys and Interactive Intelligence come together over the recent months. The two companies’ cultures are a great fit and center around innovation, strong work ethic, team collaboration, and high passion to assist our customers meet their business goals.

    - Industry Leader in CX
    - Strong Senior Management support
    - Great opportunities to be a part of a team to learn and grow
    - Flexibility to move into different areas of the organization and develop new skills

    Cons

    I wouldn't call it a con, but more of a challenge for some is the speed at which we work and the constant change the organization manages to keep up with the market. With the merger of Interactive Intelligence there are still systems being integrated causing less than optimal process however, this is only temporary and very normal for the first 6 – 12 months during integration.


  9. Helpful (6)

    "Run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Genesys full-time (More than 5 years)

    Pros

    Anything good about working here has been removed by Genesys - awesome people, great benefits, engaged management, realistic expectations - all gone.

    Cons

    Off shore all testing, product development and internal support. Genesys is gutting the Indy office - even though they said it would be the 'hub' they keep firing here and hiring elsewhere. They have yet to fire any team members from their HQ in California. If you have issues, you can bring them up, but they will be ignored until stuff starts to break then they will slam you with trying to fix it - even though you already told them it needed to be fixed months ago.

    Advice to Management

    Squeaky wheeling gets the attention is a poor way to manage support. While you say you are a service driven company, there is zero service for internal team members and management routinely lies to your face, double crosses you or throws you under the bus. No respect for any of them.


  10. Helpful (2)

    "Slow paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Genesys full-time

    Pros

    Good env, strong marked presence.

    Cons

    Slow paced, obsolete technology. Schedules are too relaxed.


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