Genesys Employee Reviews about "daly city"

Pros

Genesys and their Indy campus especially has turned into one of the best places to work in the city. The campus has a lot of employee activities and the open workspace environment allows for great collaboration within departments. The best part of the job is the people and room from advancement!

Cons

Organization is still very siloed. Not a lot of presence within the city - no branding and no local activity support outside of company walls.

Pros

Work/Life Balance Learning Opportunities Great Management Clear communication Good benefits 401k Match Helpful coworkers Friendly Culture

Cons

Daly City office is foggy sometimes Free food only sometimes in the office

Pros

Unlimited PTO (IF your manager allows it). Near competitive benefits. Standard wages for the Salt Lake area. Ability to work from home (again IF your manager allows it).

Cons

The Salt Lake City office has a totally toxic environmenttally toxic environmenttally toxic environment that Genesys allows to continue. Don't get me wrong it's not everyone. You have some great employees but then you have some that are power hungry, some needing anger managment classes and some that are downright inept in their job title. If you are an hourly employee, you are required to be in the office to justify a physical presence for Genesys. You are not allowed to telecommute even though Geneesys touts it as one of the benefits. One of the members of Care is remote as is the HR agent for this group. This office is notorious for bringing back former employees into higher positions but need to be careful as some individuals make promises they are not authorized to make which has caused an employee that was brought back to leave. The constant revolvoing door of management is something to be aware of. During my over 4 (four) years I've had 6 managers. Only 2 (two) were worth their salt, the rest were useless in thier role. The idea of training for Care was sending 4 (four) individuals from Salt Lake City to Saint John NB Canada for 2 (two) weeks. The staff in Canada has no training materials, schedule or synopsis for training. At the cost of over $100k, the training was a joke but the agents got a great paid vacation out of it.

Pros

Good benefits, telecommuting is allowed, office in Daly City, CA is close to BART

Cons

Low wages, some workers are asked to be available 24x7 (pager duty) without any additional compensation, customer support outside business hours is not compensated

Pros

Good work life balance, nice people

Cons

The new CEO is big fan of car racing. Layoff people and sponsored ferrari at the same time CEO live in Menlo park, moved the office from Daly City

Pros

The benefits are currently good, but there is a merger of the two sides programs at the end of 2017 coming up. So, who knows what the final result of that will be? There is OTO instead of PTO, which has it's own pros and cons. 401k on the Genesys plan is full vesting on 50c to every $1 up to $4,000 each year, which is way better than anything ININ offered. They are a leader in CX (having seen behind the curtain you have to wonder how), so growth wise they should be stable enough to work for.

Cons

When Genesys acquired ININ it was touted as a merger, and a merger of equals. That there would be an org structure that reflected that equality, and that there was real commonality in our cultures. Genesys even brought in Bain consultants during the initial phase. Reality is, Bain was a waste of money, there is no commonality between ININ and Genesys cultures, and it was a takeover not a merger. The combined org structure was a joke. There is not a single C-suite ININ employee left, a large number of the VP's have left, and there is a steady stream of disillusioned highly talented individual contributors who are taking decades of knowledge away with them. The Genesys director level, for the most part have inflated titles, and do work at a manager or team lead level rather than planning, vision, and setting direction. There are directors that have no direct reports, if that gives any indication of the over inflated titles floating around. Supposedly Indy is/was supposed to become the new G&A hub for Genesys, however the newly hired CFO is in Daly City (having moved from NY), what is that supposed to say? More merger spin to try and keep folks around until all the business systems are integrated after which there be a lot less need for some positions? After 5 months of being Genesys you can see the push for low cost Russian and Indian employees, and it will be interesting to see with Trumps H1-B changes whether there is an acceleration in movement of jobs to outside the US, rather than bringing them in. There are whole floors in Daly City that the primary languages are Russian, then Ukraine, then English. Not a bad thing for a multi-national company, but that would be more expected in say the St.Pertersburg office than California. The company is on the hook to a number of equity companies who are going to be wanting a return on their investment sooner or later. Running the company as cheaply as they can get by with seems to be the game plan.

Pros

Work - life balance is very good Culture and spirit is very high since split from ALU Greater communication across the organization (tho still needs work) leader in the market -always striving for better but nice to work from a place of strength

Cons

No options, etc - not good for a Silicon Valley company striving to become 'iconic' No real advancement opportunities - not good for a Silicon Valley company striving to become 'iconic' Perhaps HQ is a better place than other locations - need to work on bringing the geographies closer Daly City is not a pleasant place to work - offices are ok; but the neighborhood, amenities and weather aren't

Pros

Here at Genesys, we have intelligent and caring colleagues. Every department at Genesys that I interacted with has inspiring, smart and totally real employees. Being yourself is important and encouraged. The mission of making Genesys a more open and connected place isn’t just a cool phrase, but it actually guides everything here. The diversity is better than any other company I’ve worked at and it’s getting even better in Daly City and other regions. The benefits are equal to all the major tech companies in San Francisco and after doing even further research, Genesys benefits are nothing short of incredible. The work is exciting and I feel good about having a secure future here. Some ININ employees are not happy with the merger and I can see they are posting arrogant reviews on Glassdoor, which is understandable. My suggestion for them is to be just a little bit more patient and at the end, everything will be okay. Patience is the key, so let’s not lose that thinking. If you are able to look in the mirror everyday and know that you are a good and loyal employee, that’s all that matters to Genesys. Your work is the best evidence there is, while Genesys works on this challenging merger. With that said, you will be given a lot of freedom at Genesys, but it’s also a responsibility to make sure you are doing things that are valuable to the company. If you work hard and can produce valuable output, you will be unreplaceable asset to the company. Genesys highly values their employees and you will recognize that after working here for at least 1 year.

Cons

I have been with the company for a few years now and I can tell you what’s real and what’s not. Genesys place is for real. Keep doing what you are doing!

Pros

Difficult to find one positive

Cons

I've never worked in a company with so much arrogance from senior management , unbelievably bad decision making , no real interest in staff satisfaction , actually no real interest in staff at all. Since the acquisition of ININ , the Frimley office has been in complete turmoil ; Sales teams have adopted a very aggressive strategy and if you don't perform , you're out! The rest of the company is still coming to terms with the mess the acquisition has created ; there's no guidance from the top , many of the more senior managers are clearly out of their depth , the stress level is very visible throughout and the majority of staff has just given up. The company doesn't have a culture , it doesn't have a real identity , it thinks of itself as a big player in the business world , yet staff is leaving every week. It has nothing to offer to keep staff motivated , not even a place to socialize at lunch time and some managers makes out that going to Sainsbury's at lunch time is a great perk to attract talent. WOW!Difficult to restore or even create a positive culture in the office , the communication is poor and most of the times contradictory , you will get an email/video from top level in Daly City telling you to take time off and recharge , then , at local level ,you're told you can't take leave because of workload.