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Gengo Reviews

Updated Feb 9, 2022

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Found 49 of over 139 reviews

4.1
61%
Recommend to a Friend
92%
Approve of CEO
Gengo CEO & Co-Founder Matthew Romaine (no image)
Matthew Romaine
14 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 3.0
    Current Employee, more than 5 years

    Faulty Rating System Ruins Everything

    Jun 2, 2021 - Translator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Sometimes they get regular work. The customer service/support team response is fast. They've been around a long time.

    Cons

    Their GoCheck review system is ideal in design but fails because the "reviewers" that check the translation aren't really verified or validated themselves and make more than plenty of mistakes, which isn't just "being human" like Gengo tries to claim. When you ask for a re-review, most of the time, they'll ignore you or just reiterate the original explanation, and without a third party to re-review the content, it just becomes a waste of time. The "suggestions" the reviewer gave in my language have always been inconsistent, and hilariously full of grammatical errors & typos. If you argue that, they'll just ignore you. This also causes the "glossary" to be full of errors, typos, and mistranslations as well, which does not get fixed, and people follow that glossary only to repeat the same mistakes. Until they make sure that their "reviewers" are top-notch who are constantly verified to prove themselves, the whole system falls down, and the scoring/reasoning is so inconsistent that it never serves its purpose. Such failure is proven by the fact that when I take edit jobs, most of the translations are so bad that they're worse than Google Translate. If GoCheck was really working, then it should have weeded those bad translators out, but they can't, and they won't. The rates are low, lower than those of most translation agencies, BUT they have a nice feature where the system will automatically pad the price if the project has been around a while and no one's taken it. The time that we're given for projects is... Unrealistic.

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  2. 4.0
    Current Employee

    If you have good foreign language skills in a language pair they need,, it's easy to get work with them.

    May 21, 2017 - Translator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great flexibility, work from home, can take time off whenever you want. If you do good work consistently, customers will often choose you as a "favorite" translator, which means you get first crack at their assignments. I find their ratings system (your "grade" on your work) to be very fair on the whole. The company, of course, loves diversity: its translators work all over the world. So many languages, so many cultures! This company is also a reliable way to get the experience needed to do other translation work.

    Cons

    One downside is the fact that the pay is not great. However, they do all the work getting the jobs. You may also need to keep your schedule very loose; jobs come in at all hours of the day or night. The customer who needs the quick translation could be anywhere in the world, in any time zone. I often work in the middle of the night.

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    5 people found this review helpful
  3. 3.0
    Former Employee, more than 1 year

    A poorly managed company

    Aug 2, 2017 - Operations 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Motivated, smart co-workers who are passionate about what they do - Nice location in Tokyo - Good concept, easy to get behind

    Cons

    - Unfortunate management - mostly nice people, but inexperienced and not uniformly skilled to manage - COO is the single most terrible person I've ever worked with in my professional career before or since - Often there's a mismatch between the strengths of the service and customers sold, leading to operational headaches - Dev resources go to increasing sales, usually not improving core platform, leaving Operations teams with not enough tools to do their jobs well - Lack of diversity in leadership, especially gender

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    17 people found this review helpful
  4. 3.0
    Current Employee, more than 1 year

    Translator

    Nov 10, 2017 - Translator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * You can choose to work whenever you want at wherever you want.

    Cons

    * Nearly not enough work to be even considered to be a side-job. Only think of working for them as a translator if you are already making enough money to pay your rent.

    1 person found this review helpful
  5. 4.0
    Current Employee

    Easy work

    Feb 25, 2014 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, get to work when you want. Good system built for translating.

    Cons

    There were not a lot of jobs available. You sometimes had to wait a few days before jumping on the first thing that came up.

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  6. 3.0
    Current Employee, less than 1 year

    Flexible work

    Dec 16, 2015 -  in Irvine, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can work anytime you have spare time from home.

    Cons

    Not enough tasks and kind of hard to grab a job on the dashboard.

    Continue reading
    1 person found this review helpful
  7. 4.0
    Former Employee

    graphic design

    Feb 28, 2016 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The art director is very nice and professional.

    Cons

    There was no cons during the time I worked there.

    2 people found this review helpful
  8. 4.0
    Former Employee

    translator

    Dec 12, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People can translate at home

    Cons

    There are only few jobs

    1 person found this review helpful
  9. 5.0
    Former Employee, more than 5 years

    Pro Employee, The Best Work Culture

    Feb 9, 2022 - Sales Team Leader in Manila, Manila
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Learning experience Staff Training is provided for free Management listens to employees Pro employee management Value added industry experience Well compensated

    Cons

    Highly demanding job and would need working off hours especially for big projects

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  10. 4.0
    Current Employee

    good enterprise

    Jan 19, 2022 - Translator in Marseille
    Recommend
    CEO Approval
    Business Outlook

    Pros

    We have many beneficits to be there

    Cons

    there is no cons to work there

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Viewing 1 - 10 of 49 Reviews

Gengo Reviews FAQs

Gengo has an overall rating of 4.1 out of 5, based on over 139 reviews left anonymously by employees. 61% of employees would recommend working at Gengo to a friend and 40% have a positive outlook for the business. This rating has improved by 9% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Gengo employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Gengo. This rating has improved by 24% over the last 12 months.

61% of Gengo employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Gengo 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Gengo to be career development, coworkers, work life balance and the cons to be senior leadership, benefits, management.

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