Gengo Reviews | Glassdoor

Gengo Reviews

Updated April 7, 2019
33 reviews

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3.1
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Matthew Romaine
7 Ratings

Employee Reviews

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Pros
  • "You can work from home, in my language pair they give you enough time to complete the job, pay is ok" (in 9 reviews)

  • "You can choose to work whenever you want at wherever you want" (in 4 reviews)

Cons
  • "Little jobs available sometimes, the new rating system" (in 8 reviews)

  • "And the competition in my language pair is insane" (in 7 reviews)

More Pros and Cons

  1. "translator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gengo part-time

    Pros

    People can translate at home

    Cons

    There are only few jobs


  2. "Translator"

    StarStarStarStarStar
    Current Employee - Translator
    Current Employee - Translator

    I have been working at Gengo part-time (More than a year)

    Pros

    * You can choose to work whenever you want at wherever you want.

    Cons

    * Nearly not enough work to be even considered to be a side-job. Only think of working for them as a translator if you are already making enough money to pay your rent.

  3. Helpful (11)

    "A poorly managed company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gengo full-time (More than a year)

    Pros

    - Motivated, smart co-workers who are passionate about what they do
    - Nice location in Tokyo
    - Good concept, easy to get behind

    Cons

    - Unfortunate management - mostly nice people, but inexperienced and not uniformly skilled to manage
    - COO is the single most terrible person I've ever worked with in my professional career before or since
    - Often there's a mismatch between the strengths of the service and customers sold, leading to operational headaches
    - Dev resources go to increasing sales, usually not improving core platform, leaving Operations teams with not enough tools to do their jobs well
    - Lack of diversity in leadership, especially gender

    Advice to Management

    Listen to your employees, and be mindful about how you treat people.


  4. Helpful (4)

    "If you have good foreign language skills in a language pair they need,, it's easy to get work with them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Translator
    Current Employee - Translator
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great flexibility, work from home, can take time off whenever you want. If you do good work consistently, customers will often choose you as a "favorite" translator, which means you get first crack at their assignments. I find their ratings system (your "grade" on your work) to be very fair on the whole. The company, of course, loves diversity: its translators work all over the world. So many languages, so many cultures! This company is also a reliable way to get the experience needed to do other translation work.

    Cons

    One downside is the fact that the pay is not great. However, they do all the work getting the jobs. You may also need to keep your schedule very loose; jobs come in at all hours of the day or night. The customer who needs the quick translation could be anywhere in the world, in any time zone. I often work in the middle of the night.

    Advice to Management

    Keep up the good management and the upbeat work atmosphere! There have been some minor wrinkles with the Translators Operations Team regarding the new QA process which can be discouraging, but I trust they will get ironed out in short order.


  5. Helpful (2)

    "graphic design"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    The art director is very nice and professional.

    Cons

    There was no cons during the time I worked there.


  6. Helpful (1)

    "Flexible work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Gengo (Less than a year)

    Pros

    You can work anytime you have spare time from home.

    Cons

    Not enough tasks and kind of hard to grab a job on the dashboard.

    Advice to Management

    Would be better if they can improve customer service.


  7. "Easy work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work from home, get to work when you want. Good system built for translating.

    Cons

    There were not a lot of jobs available. You sometimes had to wait a few days before jumping on the first thing that came up.

  8. "Unprofessional company (low quality and poor rates)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Freelance Translator in Katowice (Poland)
    Former Employee - Freelance Translator in Katowice (Poland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gengo part-time (More than a year)

    Pros

    - Can't think of any

    Cons

    - Low rates (very low)
    - Not too many clients
    - Reviewers translate for Gengo as well (while they shouldn't, they should just review) and get very little money for that. Therefore, they have a clear incentive to dismiss translators' work (the fewer translators in their language pair, the better: more jobs available for them in their translators' role).
    - Reviewers rule: their reviews can't be appealed.

    Advice to Management

    None: they don't care


  9. "Flexible and Remote, but difficult to get jobs + low total salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Translator in London, England (UK)
    Current Employee - Translator in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Gengo part-time (More than 8 years)

    Pros

    Flexible and Remote. High tech platform.

    Cons

    Really difficult to consistently click through to get jobs. Total wages pm were between USD 20 - 50.


  10. Helpful (5)

    "It could be worse but also much better..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gengo full-time

    Pros

    - Life/balance is good. No crazy Japanese overtime
    - Pay can be decent but this depends on your manager/department
    - Easy company to work at if you want to live in Japan

    Cons

    - Business outlook is still very uncertain. This is a company that tried to "disrupt" the translation industry with barely anyone actually knowing what professional translation is. This has led to perennial issues that management does not understand how to tackle.

    - The culture is VERY defensive. Management in general cannot handle criticism and the company as a whole likes to celebrate what would be considered minor achievements in other similar companies.

    - Salaries seem to be very unequal. Do not rely on potential salary raises down the line as the company will try to give you unwanted stock options instead

    - Benefits are minimal. Basically a mix of bare minimum legal requirements in Japan (e.g. 10 vacation days per year) with a US touch (the occasional free lunch).

    Advice to Management

    C-level executives should have been replaced a long time ago. They have been responsible for a general lack of motivation, direction and leadership for years resulting in a strong turnover.