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Gengo

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Gengo Reviews

Updated Oct 20, 2023

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Found 61 of over 166 reviews
4.2
74% Recommend to a Friend
90% Approve of CEO

Found 53 of over 166 reviews

4.2
74%
Recommend to a Friend
90%
Approve of CEO
Gengo CEO & Co-Founder Matthew Romaine (no image)
Matthew Romaine
16 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
Cons
    1. 3.0
      Jun 2, 2021
      Translator
      Current Employee, more than 5 years
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Sometimes they get regular work. The customer service/support team response is fast. They've been around a long time.

      Cons

      Their GoCheck review system is ideal in design but fails because the "reviewers" that check the translation aren't really verified or validated themselves and make more than plenty of mistakes, which isn't just "being human" like Gengo tries to claim. When you ask for a re-review, most of the time, they'll ignore you or just reiterate the original explanation, and without a third party to re-review the content, it just becomes a waste of time. The "suggestions" the reviewer gave in my language have always been inconsistent, and hilariously full of grammatical errors & typos. If you argue that, they'll just ignore you. This also causes the "glossary" to be full of errors, typos, and mistranslations as well, which does not get fixed, and people follow that glossary only to repeat the same mistakes. Until they make sure that their "reviewers" are top-notch who are constantly verified to prove themselves, the whole system falls down, and the scoring/reasoning is so inconsistent that it never serves its purpose. Such failure is proven by the fact that when I take edit jobs, most of the translations are so bad that they're worse than Google Translate. If GoCheck was really working, then it should have weeded those bad translators out, but they can't, and they won't. The rates are low, lower than those of most translation agencies, BUT they have a nice feature where the system will automatically pad the price if the project has been around a while and no one's taken it. The time that we're given for projects is... Unrealistic.

      4
      1. 4.0
        May 21, 2017
        Translator
        Current Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Great flexibility, work from home, can take time off whenever you want. If you do good work consistently, customers will often choose you as a "favorite" translator, which means you get first crack at their assignments. I find their ratings system (your "grade" on your work) to be very fair on the whole. The company, of course, loves diversity: its translators work all over the world. So many languages, so many cultures! This company is also a reliable way to get the experience needed to do other translation work.

        Cons

        One downside is the fact that the pay is not great. However, they do all the work getting the jobs. You may also need to keep your schedule very loose; jobs come in at all hours of the day or night. The customer who needs the quick translation could be anywhere in the world, in any time zone. I often work in the middle of the night.

        6
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        1. 3.0
          Aug 2, 2017
          Operations
          Former Employee, more than 1 year
          Recommend
          CEO Approval
          Business Outlook

          Pros

          - Motivated, smart co-workers who are passionate about what they do - Nice location in Tokyo - Good concept, easy to get behind

          Cons

          - Unfortunate management - mostly nice people, but inexperienced and not uniformly skilled to manage - COO is the single most terrible person I've ever worked with in my professional career before or since - Often there's a mismatch between the strengths of the service and customers sold, leading to operational headaches - Dev resources go to increasing sales, usually not improving core platform, leaving Operations teams with not enough tools to do their jobs well - Lack of diversity in leadership, especially gender

          17
          1. 3.0
            Nov 10, 2017
            Translator
            Current Employee, more than 1 year
            Recommend
            CEO Approval
            Business Outlook

            Pros

            * You can choose to work whenever you want at wherever you want.

            Cons

            * Nearly not enough work to be even considered to be a side-job. Only think of working for them as a translator if you are already making enough money to pay your rent.

            2
            1. 4.0
              Feb 25, 2014
              Anonymous Employee
              Current Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Work from home, get to work when you want. Good system built for translating.

              Cons

              There were not a lot of jobs available. You sometimes had to wait a few days before jumping on the first thing that came up.

              1. 3.0
                Dec 16, 2015
                Anonymous Employee
                Current Employee, less than 1 year
                Irvine, CA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                You can work anytime you have spare time from home.

                Cons

                Not enough tasks and kind of hard to grab a job on the dashboard.

                1
                1. 4.0
                  Feb 28, 2016
                  Anonymous Employee
                  Former Employee
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  The art director is very nice and professional.

                  Cons

                  There was no cons during the time I worked there.

                  2
                  1. 4.0
                    Dec 12, 2017
                    Anonymous Employee
                    Former Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    People can translate at home

                    Cons

                    There are only few jobs

                    1
                    1. 4.0
                      Oct 20, 2023
                      Translator
                      Current Employee, more than 5 years
                      Bangkok
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      The pay is good and the mode of grabbing tasks by ourselves interests me.

                      Cons

                      Not many jobs available. They should work on their advertising,

                      1. 5.0
                        Aug 14, 2023
                        Software Engineer
                        Current Employee
                        Tokyo
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Work-life balance was easy to achieve, and it was a good environment for women to work.

                        Cons

                        There were no annual salary increases and no benefits.

                      Viewing 1 - 10 of 53 Reviews
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                      Gengo Reviews FAQs

                      Gengo has an overall rating of 4.2 out of 5, based on over 166 reviews left anonymously by employees. 74% of employees would recommend working at Gengo to a friend and 58% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Gengo employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Gengo. This rating has been stable over the past 12 months.

                      74% of Gengo employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Gengo 4.2 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Gengo to be culture, career development, management and the cons to be senior leadership, benefits.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Senior Digital Strategist

                      Is it common to get past all 5-6 interviews with all positive feedback to just be left on read? I'm trying to be patient since Turkey5 just happened in the CPG world, but also super antsy to know why they haven't given me any updates (since 11/17).

                      1
                      3 Comments

                      Underwriter

                      Is it ok to apply for another position for the same company if I am already currently in the interview process for another position with the company? I feel the recruiter has ghosted me for the current interview since the job posting shows filled on the site but my status in workday is still open.

                      1
                      0 Comments

                      QC Specialist II

                      Two situations, what do I do?: 1. Recruiter A reached out yesterday to tell me I’m invited to round 3 interview. I did not get an invite to accept - do I email and ask for it or wait? 2. Recruiter B said she would call me today at 10:30 because I told her I’m available all day. It’s almost noon and still no call. Do I wait? How long?

                      2
                      2 Comments

                      Glassdoor has 166 Gengo reviews submitted anonymously by Gengo employees. Read employee reviews and ratings on Glassdoor to decide if Gengo is right for you.