Genpact Process Solutions Reviews | Glassdoor

Genpact Process Solutions Reviews

Updated February 8, 2017
117 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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NV "Tiger" Tyagarajan
38 Ratings

117 Employee Reviews

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Pros
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  1. "Process Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Process Analyst in Danbury, CT
    Current Employee - Business Process Analyst in Danbury, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact Process Solutions (More than 3 years)

    Pros

    Lots a friendly and helpful employees that share knowledge and truly want to see you succeed.The team atmosphere is refreshing, especially since its not dog eat dog.

    Cons

    the training could be a little more structured.


  2. "Not great at all"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Sales Representative in Farmington Hills, MI
    Current Employee - Associate Sales Representative in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people and good team leads.

    Cons

    Management is absolutely terrible. They have NO idea what they are doing.


  3. "Lead Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Consultant in Columbus, IN
    Former Employee - Lead Consultant in Columbus, IN

    I worked at Genpact Process Solutions (Less than a year)

    Pros

    Good work environment and projects. HR is very helpful

    Cons

    Office politics is bad. otherwise its fine


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  5. "Process developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Farmington Hills, MI
    Former Employee - Sales in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Genpact Process Solutions full-time (More than 3 years)

    Pros

    Potlucks, weekends off and flexible time off

    Cons

    Poor management, bad HR. Vendor has poor relationship with vendor little fulfillment

    Advice to Management

    Get new HR that works for employees before you lose all your talent.


  6. "Good stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Detroit, MI
    Current Employee - Business Analyst in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Genpact Process Solutions full-time (More than 3 years)

    Pros

    Good pay and benefits.
    Major holidays are paid time off.

    Cons

    Ineffective account managers. They don't answer phone. Lots of unpaid time spent on compliance tasks.

    Advice to Management

    Pay for time spent on compliance. Communicate annual contract negotiations. I almost accepted another job offer because Genpact had not informed me of my contract status.


  7. Helpful (1)

    "Process Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Developer in Farmington Hills, MI
    Current Employee - Process Developer in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Environment, clean, great talent

    Cons

    Only lateral growth, disconnect between upper management and the pee ons. Been here for over two years and its basically just a nicer call center

    Advice to Management

    They won't listen


  8. Helpful (2)

    "Scare Tactics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Genpact Process Solutions full-time (Less than a year)

    Pros

    The starting pay is what gets you in the door. The friends you make makes the job tolerable.

    Cons

    Because they are contracted in, you are at the whim of the contract. But it seems that the company itself is not above scare tactics to get their employees to do what needs to be done to KEEP the contract. Working in a panicked environment is not healthy and your employees will burn out in the long run.

    Advice to Management

    Making your staff feel as if they are dispensable wont get you the best work performance.


  9. "overall : GOOD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Danbury, CT
    Former Employee - Anonymous Employee in Danbury, CT
    Recommends

    I worked at Genpact Process Solutions full-time (More than 8 years)

    Pros

    Great opportunity for anyone wanting to travel and grow

    Cons

    Work/Life balance , what is it?


  10. "Manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Danbury, CT
    Current Employee - Anonymous Employee in Danbury, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Employee friendly organization, lots of autonomy and good work life balance

    Cons

    It's not really an analytics division, as Genpact either doesn't have the expertise in upper management, or it is not selling the analytics capabilities it has to clients.
    Teams tend to work in silos and there is no cross pollination

    Advice to Management

    Please create an environment where employees feel they're part of an organization that goes beyond just the immediate teams they work in


  11. "Statistician"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very nice working environment. People around are nice and helpful.

    Cons

    Salary is a bit low for internship.



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