Genpact Romania Reviews | Glassdoor

Genpact Romania Reviews

Updated January 27, 2019
71 reviews

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3.1
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Claude Patrick
3 Ratings

Employee Reviews

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Pros
  • "For the entry level positions this company is a very good option, offering the change to upskill or gather experience" (in 5 reviews)

  • "Possibility to learn new things for your carrier" (in 3 reviews)

Cons
  • "Too much pressure, low salaries" (in 6 reviews)

  • "high staff fluctuation (both agents and managers)" (in 2 reviews)

More Pros and Cons

  1. Helpful (4)

    "Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Genpact Romania (More than a year)

    Pros

    Good place to learn lot's of things. You have the chance to work with great people.

    Cons

    There are also person that don't bring any value.

    Advice to Management

    -


  2. "AP specialist with French"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AP Specialist in Cluj-Napoca (Romania)
    Former Employee - AP Specialist in Cluj-Napoca (Romania)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genpact Romania full-time (Less than a year)

    Pros

    Wide range of jobs given the high number of Genpact clients and services provided
    Opportunities to transfer between various accounts and positions
    Good opportunities for foreign language speakers
    Extra medical insurance especially good for those that don't work in their hometown.

    Cons

    A high number of entry level positions in all departments
    Work overload in some cases due to the fluctuation of employees

    Advice to Management

    More junior/senior level positions

  3. "Unprofessional management that no listen to the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cluj-Napoca (Romania)
    Current Employee - Anonymous Employee in Cluj-Napoca (Romania)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Genpact Romania full-time (Less than a year)

    Pros

    Good colleagues.
    Possibility to learn new things for your carrier... if you manage to have time to attend the trainings.
    Good to be part of a big and known organisation.

    Cons

    * Some managers speak very poor English and it’s impossible to understand what they mean when they talk. If we are in a multicultural environment don’t put a person that doesn’t speak English well as a manager. Team members are not translators.
    * Other manager refuse to talk English when they are “in a hurry or stressed” and ask the team members to translate.
    * Micromanagement.
    * Only that matters are results. Doesn’t matter the work load you have... result ha to be delivered because the Excel sheet they have has to be in green.
    * Some managers refuse to know how the process of cases are done. Many of the cases are very time consuming, because is the normal process, but they done care.
    * Stressful as hell... not because of the work itself but due to manager pushing attitude.
    * Manager that don’t listen and interrupt you every single time they ask you something and when you start to talk, they try to put words in your mouth and don’t let you finish.

    Advice to Management

    * DON’T PROMOTE PEOPLE THAT ARE NOT PREPARED!
    * DON’T PUT PEOPLE WITH POOR LANGUAGES SKILLS IN KEY POSITIONS.
    * LISTEN TO YOUR EMPLOYEES ON THE FLOOR.
    * RAISE SALARIES ACCORDING TO THE REAL COST OF LIVING IN THE CITY.
    * STOP TREATING YOUR EMPLOYEES LIKE KIDS!
    * STOP MANAGERS TO DELEGATE THEIR DUTIES TO EMPLOYEES BECAUSE IT STOPS THE PRODUCTION AND THEN THEY WONDER WHY SOME CASES ARE NOT DONE.


  4. "Senior Process Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable Clerk in Cluj-Napoca (Romania)
    Current Employee - Accounts Payable Clerk in Cluj-Napoca (Romania)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact Romania full-time (More than 3 years)

    Pros

    Very humane atmosphere;
    Cool colleagues;
    Decent work volumes

    Cons

    Not to many advancing opportunities


  5. "Genpact"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Process Analyst in Bucharest (Romania)
    Current Employee - Senior Process Analyst in Bucharest (Romania)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact Romania full-time (Less than a year)

    Pros

    Strong International company with good backround.

    Cons

    Nothing is a neccesary say for this question.

    Advice to Management

    The nice start point for young people.


  6. "Process Associate"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Genpact Romania full-time

    Pros

    possibility for salary raise each year
    access to lots of trainings

    Cons

    poor management-they promise a lot but deliver too little
    nobody takes responsability for mistakes


  7. "Collection Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Genpact Romania full-time

    Pros

    interesting clients
    good for people with zero experience in outsourcing, accounting or corporate world overall

    Cons

    Apart from low salaries, it also depends who are you friends within the office. Right connection can take you over the moon. It is on luck whether you have a good manager or a complete idiot, who tries to micromanage your every move.

    Advice to Management

    if you dont want to see your top associates to leave, then rise their paycheck, when they proved to you they are good enough. But then you could not be so cheap...

  8. "Team Lead salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Bucharest (Romania)
    Former Employee - Team Lead in Bucharest (Romania)
    Doesn't Recommend
    Negative Outlook

    I worked at Genpact Romania full-time (Less than a year)

    Pros

    oportunities and possibilty to promote

    Cons

    Bad management, Overtime, Hardware is old . Chairs are broken down. To many to list.

    Advice to Management

    pay the employees correctly . . .


  9. "Good for students, new entries"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genpact Romania full-time

    Pros

    Good for students that cannot find job after graduation.

    Cons

    It takes ages until you start language trainings/salary rase


  10. "Accounts Payable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accounts Payable Specialist in Cluj-Napoca (Romania)
    Current Employee - Senior Accounts Payable Specialist in Cluj-Napoca (Romania)
    Recommends
    Negative Outlook

    I have been working at Genpact Romania full-time (More than a year)

    Pros

    Good atmosphere, good start in career to acquire experience

    Cons

    Not feeling appreciated enough, management not professional

    Advice to Management

    To listen more to the employees and be more interested in them.