Genpact Reviews in United States | Glassdoor

Genpact US Reviews

Updated April 17, 2017
196 reviews

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United States

2.9
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Genpact President and CEO NV "Tiger" Tyagarajan
NV "Tiger" Tyagarajan
95 Ratings

196 Employee Reviews

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Pros
Cons
  • Work-Life balance is not good as we end up stretching a lot on many occasions (in 73 reviews)

  • Low salary if you are growing within company (in 130 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Genpact full-time (More than 8 years)

    Pros

    Being working at client location , nature of work and work load varies from project to project.
    Good employee benefits, good learning opportunities , flexibility in work timings as aligned to client to work timings. Easy to reach out leadership , better working environment . Flexibility to work

    Cons

    Pay is not so great.


  2. "Run - Fraudulent Org"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in New York, NY
    Former Employee - Assistant Vice President in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genpact (More than 3 years)

    Pros

    None. None. None. None. None.

    Cons

    Arrogant, ifnorant, productivity-retardant, fraudulent company. Tax evasion abounds. Soul crushing place steals jobs from Americans in favor of monkeys.

    Advice to Management

    You should be ashamed of yourselves. Advice to Bain: RUN.


  3. Helpful (1)

    "Soul-Crushing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ann Arbor, MI
    Former Employee - Customer Service Representative in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genpact full-time (More than 3 years)

    Pros

    The pay was decent, but not enough to make up for the hair-tearing frustration, the constant shortsighted policy-changes, or the toxic office-culture.

    Cons

    Genpact is famous in its industry for being close-lipped and miserly with information, especially where layoffs, firings, and unpopular changes in policy are concerned. To them, workers are meant to be exploited until they break, and then to be replaced as quickly as possible. Evaluations are metrics-based, but the criteria change so often that you will never be able to guess in advance what you'll be evaluated on this month (but you *can* expect that every "mistake" you make will come directly out of your paycheck). Management is profoundly uninterested in receiving feedback from any of its employees, especially those who actually interact with customers.

    Middle management constantly changes company policies in an attempt to prove to upper management that something, anything, is being done, but none of these policies' long-term effects are ever taken into account before implementation. Fortunately, reversals are so frequent that you'll never have the chance to get used to a policy before it's replaced with something even more asinine.

    Veteran employees view new hires with a mixture of pity and contempt: these poor saps have no idea what they've signed up for, or how difficult it will be to find a decent job with the stain of Genpact tainting their resumes. They generally advise new hires to leave as quickly as possible, before the hopelessness infects them too. In fact, that's what I'm doing right now: get out while you still can.

    Advice to Management

    If they wouldn't listen to us when we worked for them, they sure as heck won't listen to us now.


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  5. Helpful (1)

    "Negative experience working with Genpact"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Buffalo Grove, IL
    Former Employee - Senior Associate in Buffalo Grove, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genpact full-time (More than 3 years)

    Pros

    Fortune 100 clients.
    Flexible timings and good 401K and health benefits

    Cons

    Limited growth in the organization.


  6. "AVP Insurance NY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Philadelphia, PA
    Current Employee - Assistant Vice President in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time (More than 3 years)

    Pros

    Really amazing set of capabilities and talent in one place, can truly make an impact with their combined skill sets. Join if you enjoy a challenge and international exposure.

    Cons

    Chaotic with a lot of activity at all times

    Advice to Management

    Need to move faster in the digital space and become a leader. Take the organization along. Too many folks feeling stuck in silos.


  7. "A great place to work and learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Atlanta, GA
    Current Employee - Assistant Vice President in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Genpact (More than 8 years)

    Pros

    A great place to work and learn

    Cons

    Its a ex Ge companty... so a small company with thebrain of a big company


  8. "Good company to Learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in New York, NY
    Former Employee - Technical Support Specialist in New York, NY

    I worked at Genpact (More than 3 years)

    Pros

    Work environment,training and management,People,Fun at work

    Cons

    Salary very less as compared to other companies in the market.


  9. Helpful (1)

    "Run away from this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Specialist in Farmington Hills, MI
    Current Employee - Online Specialist in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Genpact full-time (More than a year)

    Pros

    There is nothing positive in here

    Cons

    - You have to do several jobs (even if you belong to a designated team) and get only one pay check. If you are on the inbound phone team you will have to take calls, do emails, take chats. Even when you are on your break they ask you to jump in and take a call.
    - Not enough employees. Everybody quit working for this place and those who don't quit are fired because they don't reach the unrealistic metrics set up by the upper management that doesn't have a clue of what are they doing.
    - Worst Upper management ever. The hire ups will request thing from the reps, but they have never grab a call, shadow a call/chat. They just want to look good in front of the client, setting impossible goals to reach, which destroys the access to the bonuses.
    - The worst morale ever. For the management you are not a human being, you are just numbers. Zero company activities to build team spirit.
    - Not enough employees. The upper management doesn't want to hire more people as simple as that, and the current agent are burn out taking 20 or more calls per day, chats, etc.
    - THIS IS NOT A MARKETING COMPANY, THIS IS A CALL CENTER.

    Advice to Management

    Please learn what the job is about, what is like to take a call/chat/email about. Get out of your offices and do your management job. Hire people to cover the productivity, upper management here failed on their duty managing, covering the floor production and motivating people.
    Treat people like human beings, not numbers. Learn from the other vendors around you which employees seem to be happier.


  10. Helpful (1)

    "Oracle Consultant Financials"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time (More than 3 years)

    Pros

    Genpact has a healthy work environment.
    It really provide you the job security.
    Best part is the Work from home facility.

    Cons

    1. Getting into comfort zone
    2. Limited work opportunities
    3. Not a good pay master.


  11. Helpful (2)

    "McJob"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Specialist in Farmington Hills, MI
    Current Employee - Online Specialist in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Genpact (More than 3 years)

    Pros

    Great place for a job and to get skills.

    Cons

    Do not make it a career. You will not get promoted. Wage sucks for what you do. Management shows 0 appreciation for the employees.


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