Genuine Parts Reviews | Glassdoor

Genuine Parts Reviews

Updated May 11, 2017
107 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Genuine Parts Chairman, President, and CEO Tom Gallagher
Tom Gallagher
46 Ratings

107 Employee Reviews

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Pros
Cons
  • Upper management can be very picky and bully's if they don't get their way (in 7 reviews)

  • Long hours low pay and company doesn't care about work life balance (in 3 reviews)

More Pros and Cons

  1. "Good Parts Company, not an IT company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Senior Analyst in Atlanta, GA
    Former Employee - IT Senior Analyst in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Genuine Parts full-time (More than a year)

    Pros

    Good, conservative company. Been around for a very long time. Promotes from within. Cares about employees. Good benefits. Promotes diversity and good worklife balance. People retire from the company after 30 plus years there.

    Cons

    This is a parts selling company. It is not an IT company. The IT department struggles with getting the upper management to let the IT department become best in class. Initiatives are started but unfortunately IT industry best practices are not followed through and thus projects fall behind or not completed efficiently. The IT professionals end up going above and beyond to meet deadlines. Everyone is professional and gets the job done, despite upper management.

    Advice to Management

    Upper management needs to listen to their IT leadership and let them run the IT department as it should be.


  2. "Conservative culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Atlanta, GA
    Current Employee - Business Analyst in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Genuine Parts full-time (More than a year)

    Pros

    Opportunities to grow your career can be considered a positive but only if you know the right people and are willing to work late hours

    Cons

    Work-life balance, Paid time off, old school mentality, internal depts don't work together as in for the same company, longs hours are more important than merit or skill set

    Advice to Management

    Change the way you operate if you want to attract young talent


  3. "Counter Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milwaukee, WI
    Current Employee - Anonymous Employee in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Genuine Parts full-time (More than a year)

    Pros

    Incentive programs employee discount. Vacation after 6 months. Water coolers, working vehicles.

    Cons

    Awful policies, racism, descrimination write ups for being sick and working overtime! Ignoring management descrimination. Can't have insurance unless it's backdated. You will pay a lot! Inventory counts that are off the day of and the day after inventory. Nothing is organized there is four different places to put everything. Inventory replenishment system works half the time only if even that. Oil is selling for $4.20 a qt when it is purchased for $1.78. You are expected to know who people are when they call and say hi this is Bill. For a corporation that has operated this many Years There is no concrete policies everything is fluid. Credit card machines are completely manual. Stores are impossibly understaffed. I spend a lot of time working punched out. If you go one minute over 40 hours you get written up as it is unauthorized overtime. If you leave sick even if it is legitimate, you are written up for leaving work without permission. As there are no policies in place that actually work properly your manager can change everything in a split second and then write you up for not knowing how to do your job. Human resources we'll just ignore you out right. There is to be no sharing of cash registers yet it goes on constantly. You are entirely responsible for your computer so if anyone touches it you get in trouble. Things that go on sale are usually not even in stock. Not to mention the random distribution center orders in the middle of the day. Regularly they send us tons of pallets at any random moment of the day. The inventory scanning system is setup stupidly to beep multiple times to try and tell you where that part belongs whether it be stock for a customer or on the sales floor. There is this absolutely awful customer support line for every single thing you want to do. I spend more time waiting for phone calls from places like Georgia than I do quoting parts. We price match but I was told not to price match and yelled at by management. Lots more. R.U.N!

    Advice to Management

    See cons.


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  5. "Overall review for tenure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AP Supervisor in Duluth, GA
    Current Employee - AP Supervisor in Duluth, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genuine Parts full-time (More than 3 years)

    Pros

    Work/life balance, continued growth, longevity, team-oriented, stability

    Cons

    Dress code, vacation time, tenure, advancement, quality


  6. "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genuine Parts part-time (More than a year)

    Pros

    Team members and management team are amazing people to work for and work with.

    Cons

    None, the company culture is great.

    Advice to Management

    Keep up the good work!


  7. "Good Company, Bad Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Dallas, TX
    Former Employee - Technical Support Specialist in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Genuine Parts full-time (More than 10 years)

    Pros

    Decent benefits for a non-government, non-high-tech company.

    Cons

    Tech, and other non-sales employees, have, and always will be treated as second-class citizens. Only recently have they been elevated above janitorial in importance. So, salaries for tech employees have lagged for years. Management of Store Support has been very haphazard over the last 10 years. Moving the emphasis from helping the customer get the job done to strictly call-center type metrics. To top it off, there were two support centers. On in Dallas, the other in Atlanta. The help vs. stats balance became very lop-sided. Atlanta churning calls, and Dallas actually fixing stuff. Finally, the Dallas managers quit in disgust, and then the building was sold. The manglement in ATL decided to just close the center in Dallas rather than find a new office. When offered the chance to apply for our jobs in ATL, 23 of 26 just laughed and found new, better paying jobs in Dallas.

    Advice to Management

    After more than 10 years of trying to tell them where they were going wrong, I have nothing left. Senior management is either complicit or oblivious to how this is going. Not sure how high this goes, but I got the impression that managers above our director were actually pretty good people, but unwilling to intervene.


  8. "Solid company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Boise, ID
    Current Employee - District Sales Manager in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genuine Parts full-time (More than 3 years)

    Pros

    Great people/culture and work environment. GPC/NAPA takes care of their people and there is a lot of pride in the company. Relatively low stress. Benefits are great.

    Cons

    There can be lots of travel and sometimes it can feel like it's all about the numbers.

    Advice to Management

    Pay your good people well and they'll pay it forward.


  9. "outside sales representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Arlington, TX
    Former Employee - Outside Sales Representative in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genuine Parts full-time (More than 10 years)

    Pros

    Opportunity, benefits, advancement, continuing training and certification, teamwork inviroment and continues growth.

    Cons

    I don't know of any downsides.

    Advice to Management

    If the ability to manage sales, profit, expenses and customer satisfaction then I am a excellent candidate for consideration.


  10. Helpful (2)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greenville, TX
    Current Employee - Anonymous Employee in Greenville, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Genuine Parts full-time (More than 8 years)

    Pros

    Most team members are exceptional. Pay is slightly above average. Company is very successful and has steady growth. Several learning opportunities.

    Cons

    Management is blind and proceeds forward despite logic. Not enough employees to complete the workloads. To many contractors. Almost all training is OJT and scoffed at when you ask for more training. All manager feel that they are in charge of any employees and give orders as if in the military.

    Advice to Management

    Need to hire FTEs and less contractors that don't care about anything than completing their contract. Consult your team before making commitments that you can't keep and take responsibility for your choices instead of blaming team members.


  11. "Stability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genuine Parts full-time (Less than a year)

    Pros

    GPC is great for candidates who are interested in a long term employment with an evolving progressive career growth.

    Cons

    The company is not as aggressive as most IT environments which fosters excessively long term tenure in one position.

    Advice to Management

    Make career growth a priority.


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