Genuine Parts Reviews | Glassdoor

Genuine Parts Reviews

Updated February 17, 2017
102 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Genuine Parts Chairman, President, and CEO Tom Gallagher
Tom Gallagher
42 Ratings

102 Employee Reviews

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Pros
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More Pros and Cons

  1. "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genuine Parts part-time (More than a year)

    Pros

    Team members and management team are amazing people to work for and work with.

    Cons

    None, the company culture is great.

    Advice to Management

    Keep up the good work!


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genuine Parts full-time

    Pros

    Very challenging but rewarding environment

    Cons

    Somewhat outdated work facility, needs upgrade


  3. "Assistant Human Resources Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Human Resources Manager
    Current Employee - Assistant Human Resources Manager

    I have been working at Genuine Parts full-time (More than 3 years)

    Pros

    Career opportunities with several subsidiaries

    Cons

    Underpaid, micromanaged, and under appreciated.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Company, Bad Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Dallas, TX
    Former Employee - Technical Support Specialist in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Genuine Parts full-time (More than 10 years)

    Pros

    Decent benefits for a non-government, non-high-tech company.

    Cons

    Tech, and other non-sales employees, have, and always will be treated as second-class citizens. Only recently have they been elevated above janitorial in importance. So, salaries for tech employees have lagged for years. Management of Store Support has been very haphazard over the last 10 years. Moving the emphasis from helping the customer get the job done to strictly call-center type metrics. To top it off, there were two support centers. On in Dallas, the other in Atlanta. The help vs. stats balance became very lop-sided. Atlanta churning calls, and Dallas actually fixing stuff. Finally, the Dallas managers quit in disgust, and then the building was sold. The manglement in ATL decided to just close the center in Dallas rather than find a new office. When offered the chance to apply for our jobs in ATL, 23 of 26 just laughed and found new, better paying jobs in Dallas.

    Advice to Management

    After more than 10 years of trying to tell them where they were going wrong, I have nothing left. Senior management is either complicit or oblivious to how this is going. Not sure how high this goes, but I got the impression that managers above our director were actually pretty good people, but unwilling to intervene.


  6. "Solid company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Boise, ID
    Current Employee - District Sales Manager in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genuine Parts full-time (More than 3 years)

    Pros

    Great people/culture and work environment. GPC/NAPA takes care of their people and there is a lot of pride in the company. Relatively low stress. Benefits are great.

    Cons

    There can be lots of travel and sometimes it can feel like it's all about the numbers.

    Advice to Management

    Pay your good people well and they'll pay it forward.


  7. "outside sales representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Arlington, TX
    Former Employee - Outside Sales Representative in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genuine Parts full-time (More than 10 years)

    Pros

    Opportunity, benefits, advancement, continuing training and certification, teamwork inviroment and continues growth.

    Cons

    I don't know of any downsides.

    Advice to Management

    If the ability to manage sales, profit, expenses and customer satisfaction then I am a excellent candidate for consideration.


  8. "csr"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    benefits, flexibility, stability, no other pros

    Cons

    salary, location, no other cons


  9. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greenville, TX
    Current Employee - Anonymous Employee in Greenville, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Genuine Parts full-time (More than 8 years)

    Pros

    Most team members are exceptional. Pay is slightly above average. Company is very successful and has steady growth. Several learning opportunities.

    Cons

    Management is blind and proceeds forward despite logic. Not enough employees to complete the workloads. To many contractors. Almost all training is OJT and scoffed at when you ask for more training. All manager feel that they are in charge of any employees and give orders as if in the military.

    Advice to Management

    Need to hire FTEs and less contractors that don't care about anything than completing their contract. Consult your team before making commitments that you can't keep and take responsibility for your choices instead of blaming team members.


  10. "Stability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genuine Parts full-time (Less than a year)

    Pros

    GPC is great for candidates who are interested in a long term employment with an evolving progressive career growth.

    Cons

    The company is not as aggressive as most IT environments which fosters excessively long term tenure in one position.

    Advice to Management

    Make career growth a priority.


  11. "Would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Genuine Parts full-time (More than 5 years)

    Pros

    The processes for managing the company are solid at the top, and management knows how to run the ongoing business. The new CEO just steps in and steers the ship. This theory remains until the market changes or new outside forces come into play that require change.

    The NAPA brand, part of Genuine Parts, is well known, and runs a great distribution operation and is world class and leading edge in that area. Working in a NAPA DC is great way to learn how to run a distribution business.

    Cons

    The company is stable now but has a hard time embracing change, and change is greatly needed. If top management continues to run the business as it has in the past, it will continue to degrade. Politics at the highest of levels are brutal and tolerated by management. The company shouldn't be managed by ego, it should be managed by values.

    Many have been at the company their entire careers, so outside of distribution, best practices are not in place.

    Most top managers come from the field, so opportunities for advancement for those who have not worked in the field are limited, and it is clear that advancement is tough without field experience. The culture is outdated and though they are trying, old customs that are foreign to younger folks are still commonplace.

    Though there are individuals who would like to see more diversity, the value of diversity is not understood across the organization. Generally, if you can make it a year then you will be able to make it at the company. There are expectations of behavior and unspoken rules that you'll have to pick up on fast to be successful.

    Advice to Management

    Develop an employee satisfaction program and implement a plan to create a healthy culture. Communicate beyond a quarterly meeting (which is a good meeting...) Step out of your ivory tower and talk to people without fear of repercussions. Build a culture of trust rather than a top management clique. Identify and handle issues quickly. Embrace diversity. Identify those who do not embrace diversity and teach them the value of it.



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