Genuine Parts Reviews | Glassdoor

Genuine Parts Reviews

Updated April 17, 2017
24 reviews

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4.0
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Genuine Parts Chairman, President, and CEO Tom Gallagher
Tom Gallagher
12 Ratings

24 Employee Reviews

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Pros
Cons
  • Upper management can be very picky and bully's if they don't get their way (in 7 reviews)

  • Long hours low pay and company doesn't care about work life balance (in 3 reviews)

More Pros and Cons

  1. "Good Parts Company, not an IT company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Senior Analyst in Atlanta, GA
    Former Employee - IT Senior Analyst in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Genuine Parts full-time (More than a year)

    Pros

    Good, conservative company. Been around for a very long time. Promotes from within. Cares about employees. Good benefits. Promotes diversity and good worklife balance. People retire from the company after 30 plus years there.

    Cons

    This is a parts selling company. It is not an IT company. The IT department struggles with getting the upper management to let the IT department become best in class. Initiatives are started but unfortunately IT industry best practices are not followed through and thus projects fall behind or not completed efficiently. The IT professionals end up going above and beyond to meet deadlines. Everyone is professional and gets the job done, despite upper management.

    Advice to Management

    Upper management needs to listen to their IT leadership and let them run the IT department as it should be.


  2. "Overall review for tenure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AP Supervisor in Duluth, GA
    Current Employee - AP Supervisor in Duluth, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genuine Parts full-time (More than 3 years)

    Pros

    Work/life balance, continued growth, longevity, team-oriented, stability

    Cons

    Dress code, vacation time, tenure, advancement, quality


  3. "Good Company, Bad Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Dallas, TX
    Former Employee - Technical Support Specialist in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Genuine Parts full-time (More than 10 years)

    Pros

    Decent benefits for a non-government, non-high-tech company.

    Cons

    Tech, and other non-sales employees, have, and always will be treated as second-class citizens. Only recently have they been elevated above janitorial in importance. So, salaries for tech employees have lagged for years. Management of Store Support has been very haphazard over the last 10 years. Moving the emphasis from helping the customer get the job done to strictly call-center type metrics. To top it off, there were two support centers. On in Dallas, the other in Atlanta. The help vs. stats balance became very lop-sided. Atlanta churning calls, and Dallas actually fixing stuff. Finally, the Dallas managers quit in disgust, and then the building was sold. The manglement in ATL decided to just close the center in Dallas rather than find a new office. When offered the chance to apply for our jobs in ATL, 23 of 26 just laughed and found new, better paying jobs in Dallas.

    Advice to Management

    After more than 10 years of trying to tell them where they were going wrong, I have nothing left. Senior management is either complicit or oblivious to how this is going. Not sure how high this goes, but I got the impression that managers above our director were actually pretty good people, but unwilling to intervene.


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  5. "Solid company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Boise, ID
    Current Employee - District Sales Manager in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genuine Parts full-time (More than 3 years)

    Pros

    Great people/culture and work environment. GPC/NAPA takes care of their people and there is a lot of pride in the company. Relatively low stress. Benefits are great.

    Cons

    There can be lots of travel and sometimes it can feel like it's all about the numbers.

    Advice to Management

    Pay your good people well and they'll pay it forward.


  6. "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior AIX/Unix Administrator in Acworth, GA
    Former Employee - Senior AIX/Unix Administrator in Acworth, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Genuine Parts full-time (More than 3 years)

    Pros

    The people I worked with were great - there was one individual brought in that soured the entire team. That one person was the reason I left.

    Cons

    Pay is below what other companies in Atlanta offer

    Advice to Management

    If one person is ruining a perfect team dynamic maybe that one person should go.


  7. "Corporate Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Atlanta, GA
    Former Employee - Finance in Atlanta, GA

    Pros

    Very nice people and working enviornment

    Cons

    Very traditional/conservative feel which may not be a con for some

    Advice to Management

    N/A


  8. "Territory Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Orleans, LA
    Former Employee - Anonymous Employee in New Orleans, LA
    Recommends
    Neutral Outlook

    I worked at Genuine Parts full-time (More than 10 years)

    Pros

    Salary plus bonus .company car, expenses . spiffs.

    Cons

    Travel long days and weekends.


  9. "District sales mgr."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in Columbus, OH
    Current Employee - Outside Sales Representative in Columbus, OH
    Recommends
    Neutral Outlook

    I have been working at Genuine Parts full-time (More than 10 years)

    Pros

    compensation currently is commission which we control our own destiny

    Cons

    compensation soon to be salary which limits our control

    Advice to Management

    listen to employees


  10. Helpful (2)

    "store manager at NAPA store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Milwaukee, WI
    Current Employee - Store Manager in Milwaukee, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Genuine Parts full-time (More than 10 years)

    Pros

    Good benefits. Many good people to work with.

    Cons

    Too many hours. Stress level very high. Stores open every holiday except Thanksgiving and Christmas day.

    Advice to Management

    Lighten the work load on store managers. Stores are not fully staffed. Shorten the holiday hours so employees can enjoy them with their family and friends. The company has followed the competition with being open long hours on holidays. If we, as a company would close, say on the 4th of July or Labor day, and promote it as a way to show we care about our employees, I would bet the competition would follow our lead. Being open almost regular store hours on holidays in reality costs the company money with wages, utilities, etc. As an example, being open 8am until 5pm on New Years day is ridiculous. Many store managers work that day, but don't have any customers until about 10am, if that. Mostly the store manager gets year end paperwork together and cleans things up and that's it. Wouldn't 10am until 2pm be good enough? Being open 9-10 hours requires more people on duty.


  11. Helpful (3)

    "Potential and Stable but stuffy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Genuine Parts (More than 10 years)

    Pros

    Stable, conservative, lots of opportunity

    Cons

    low salaries, political, conservative, behind the times


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